Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Zulhilmi Rohaizat

Zulhilmi Rohaizat

Personal Trainer / Barista / Customer Service
Klang

Summary

To enhance my professional skill in a dynamic and fast-paced workplace. To use my skills in the best possible way to achieve the company's goals.

Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.

Overview

10
10
years of professional experience
2014
2014
years of post-secondary education
3
3
Certifications
2
2

Language/ Sign Languae

Work History

Personal Trainer

Evolution Wellness
12.2024 - Current
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Increased client retention through consistent communication, motivation, and support.
  • Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed healthy eating meal plans for clients to provide holistic approach.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
  • Assisted in the development of gym-wide events, increasing overall membership engagement.
  • Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.

Outlet Manager

ZUS COFFEE
11.2023 - 12.2024
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered questions about store policies and addressed customer concerns.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
  • Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
  • Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.

Customer Service

Grab HQ
04.2022 - 05.2023
  • Answered questions about store policies and addressed customer concerns.
  • Supervised and effectively trained employees to decrease process lags and boost productivity.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Provided exceptional customer service, resolving passenger concerns promptly and professionally.

MANAGER

STARBUCKS
02.2015 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

SULTAN ABDUL SAMAD

Skills

Teamwork

Certification

Certified Coffee Master

Timeline

Personal Trainer

Evolution Wellness
12.2024 - Current

Outlet Manager

ZUS COFFEE
11.2023 - 12.2024

Customer Service

Grab HQ
04.2022 - 05.2023

MANAGER

STARBUCKS
02.2015 - 02.2021

High School Diploma -

SULTAN ABDUL SAMAD

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Zulhilmi RohaizatPersonal Trainer / Barista / Customer Service