Summary
Overview
Work History
Education
Skills
Affiliations
References
Professionalaffiliation
Accomplishments
Timeline
Generic

ROHAIZAD BIN MOHD YUSOF

Shah Alam

Summary

Professional with extensive experience across multiple industries, specializing in government affairs and stakeholder management. Navigating complex regulatory environments, building strong relationships with key stakeholders, and driving successful policy initiatives. Seeking opportunities to expand knowledge and skills while leveraging a robust network to contribute to impactful projects and organizational growth.

Overview

16
16
years of professional experience

Work History

Manager, Regulatory & Government Affairs

XOX COM Sdn Bhd
03.2022 - Current
  • Company Overview: Telecommunication/MVNO
  • Coordinate and bridge management initiatives to develop seamless working relationships and good practices with relevant government agencies
  • Respond to requests for regulatory compliance from industry authorities such as Law Enforcement Agencies (LEA), MCMC, KKOM, LHDN, and SPRM, as well as other membership bodies like ITU, GSMA, MDDA, and CFM
  • Ensure full business compliance and cooperation with all regulatory requirements, including submissions for product campaigns to KPDNHEP
  • Prepare necessary documentation, such as reports and proposals, including the Yearly License Renewal, Annual Financial Report (AFR), Numbering Utilization Report, and Return on Net Revenue (RONR)
  • Act as admin and enhancement project manager for the XOX Mobile Application Enforcement Agency Query System (EAQS), overseeing all phases from drafting approval papers and coordinating with vendors to managing API and technical requirements, UI/UX design, and the UAT process before final delivery to end users
  • Possess strong familiarity with acts and regulations related to the telecommunications industry, including the Communications and Multimedia Act 1998, PDPA 2010, S17A ABAC, Cybersecurity Act 2024, Prepaid Guidelines 2017, and AMLA
  • Lead the Annual Dealer Audit for regulatory reporting, industry surveys, Public Inquiry Papers, and other statutory documentation for registered dealers under XOX
  • Analyze new and existing regulations as they relate to organizational products or processes, such as White Label services (e.g., Jejak Semangat, Unicoms), business collaborations (e.g., Touch and Go/PERKESO), and strategic partnerships (e.g., National Scam Response Center/Bank Negara Malaysia on fraud management)
  • Conduct PDPA briefings for new joiners and provide awareness training on the Communications and Multimedia Act 1998 for internal stakeholders
  • Establish and review department's Standard Operating Procedures (SOP) periodically
  • As data analyst gathers data received from the system data center, organizes it in Excel, extracts insights through analysis, and produces detailed analytic data descriptions using Power BI, complete with charts and explanations
  • Telecommunication/MVNO

Assistant Manager, Regulatory & Stakeholder

U Mobile Sdn Bhd
04.2020 - 02.2022
  • Company Overview: Telecommunication/MNO
  • Acted as a key resource providing support and recommendations on regulatory issues
  • Maintained an understanding of current issues in the telecommunications industry, including basic technical knowledge of network issues
  • Provided strategic recommendations to management on compliance, access, and competition matters
  • Developed regulatory policy papers for internal discussions and engagement with the Regulator
  • Managed regulatory and industry matters to ensure that products and services complied with regulatory requirements
  • Coordinated and prepared the organization's responses to public inquiries and consultations for submission to KKMM and MCMC
  • Liaised with external stakeholders, including the Regulator, to communicate U Mobile's position on key policy issues
  • Managed projects across various commercial, access, and competition regulation areas, such as the 5GDP project
  • Telecommunication/MNO

Key Account Manager

Northport (Malaysia) Bhd (MMC Corporation Berhad)
09.2014 - 10.2020
  • Company Overview: Port Operator/Maritime
  • As account champion to develop relationships with allocated portfolio of multicultural Shipping Liners; Korean (Heung-A, KMTC, Sinokor), Japanese (One Network Express), France (CMA), Taiwan (Evergreen)
  • Identify and pursue new marketing opportunities within allocated portfolio (prospects and current customers), projects related basis such as DIT (Delay in Transit), collaboration of customer with logistics provider such as Tasco with Roland
  • Develop and implement strategies and tactics to increase revenue flows
  • Participate in business implementation and setting up of Standard Operating Procedures (SOP) and Workflow
  • Maintaining Terminal Service Agreement (TSA) as per agreement term (annually) and solving customer's issues related to Finance, Claims and Operations
  • As drafter for Terminal Service Agreement together with legal team for Main Line Operators and Warehouse tenancy agreement with Contract Management team
  • Port Operator/Maritime

Business Strategy Executive, Commercial

Northport (Malaysia) Bhd
09.2014 - 01.2018
  • Company Overview: Port Operator/Maritime
  • Addressing any issue arises based on feedback from customers and internal department
  • Develop and manage special projects that cut across business units (eg: uCustoms Project with RMC)
  • Develop internal and external communications with relevant government agencies such as Royal Malaysia Customs, Ministry of Transport, Ministry of Agriculture, SIRIM, CIDB etc
  • Collaborate with various departments in strategies commercial division forecast planning
  • Identified and develop strategy networking with government and stakeholders
  • Manage & coordinate Regulatory activities / Participate in government initiative project
  • Strategic assistance in facilitate department event or business visit
  • Focal person for Enterprise Risk Management (Risk Scorecard), Business Continuity Management, Balance Score Card (BSC) and Business Impact Analysis
  • Drafter for Terminal Service Agreement for Main Line Operators and Warehouse Tenants
  • Manage and develop relationships with your allocated portfolio of customers
  • Identify and pursue new sales opportunities within allocated portfolio (prospects and current customers)
  • Develop and implement strategies and tactics to increase revenue flows
  • Divisional focal for business implementation and setting up of Standard Operating Procedures (SOP)
  • Port Operator/Maritime

Corporate Regulatory Affairs Executive

Northport (Malaysia) Bhd
08.2013 - 09.2014
  • Company Overview: Port Operator
  • This function is under Office of Strategic Initiatives Management which consists of four different functions which is CORA, Sustainability, Business Development and Stakeholder Management
  • Ensuring that our company is fully complying with all of the regulations and laws pertaining to their business
  • Working with federal, state, and local authority's council and personnel on specific issues affecting port operation
  • As an intermediate between the CEO and common stakeholders, internal division and customer on regulatory aspects and climate that would affect proposed activities
  • Built a strong relationship with various government agencies such as LPK, KDRM, JLM, MITI, MIDA, MOF, JAKIM, MARTRADE, MOT, Embassies and also international bodies such as International Maritime Organization, various International Ports such as Port of Bangkok, Port of Singapore (PSA)
  • Organize internal courtesy visit by related government agency to port, universities, and several talks such as GST, social media cyber troopers, chartered membership and dialogues
  • Northport as an official member of ASEAN Port Association, as permanent committee had attended technical and working committee meeting at Indonesia and Thailand
  • Participate in study visit to Johore Port, Johor Port Authority and Port of Singapore Authority (PSA) to understand the other port operation for the establishment of Northport International Centre of Excellent (NICE) and sustainable efforts in port
  • As a talent coordinator for Cross Fertilization Program by Talentcorp in participating company for Role-to-Role exchange talent program
  • Port Operator

Government Liaison Executive

Mewah-Oils Sdn Bhd (Mewah Group)
08.2011 - 07.2013
  • Company Overview: Manufacturing / Production
  • To build good network connection with government agencies or officers
  • Dealing with several government authority bodies eg: MITI(E-Permit), MOH(Veterinary/License/AP), MIDA(Tax Exemption/PC1/PC2), Custom (Drawback/Reporting/CJP2/CJ5/CJ2 etc), MPOB (Export/Import License), DOSH (Inspection PMD/PMT/PMA), JAKIM (Halal Cert), MOF, MPIC etc
  • Prepare and submit required reports/applications to the Government authorities on a timely basis
  • Ensure all business units have proper licenses / permits required by government authorities and are monitored closely for timely renewal
  • Ensure sales tax exemption applications are submitted to the relevant authority
  • Annual inspection for CF of equipment/machinery by DOSH
  • Job related to Procurement Dept, Production Dept, Material Planning Dept, Domestic Sales, Corporate Secretaries, Plants etc inside business entity for all sister companies under Mewah Group
  • Manufacturing / Production

Warehouse Officer

Padini Holdings Berhad
09.2008 - 07.2011
  • Company Overview: Textiles / Garment
  • Mapping system for goods inventory, updating current mapping inventory, monitor flow based on procedure required using Oracle's Goldsolf Business System & SAP System
  • Issue Purchase Order, Goods Receive Notes, Delivery Order
  • Intermediate knowledge of Warehousing and Logistics - Inbound and Outbound of the organization flows and procedures
  • Basic knowledge of Shipping, Imports and Exports trades flows and procedures-Purchase Order
  • Internal HR for Warehouse Department (overtime calculation & daily/monthly attendance records) & employee relation matters (internal memo & circulation, letters [file note, show cause, warning etc], Year-End appraisal review tabulation (Grading and position etc), internal recruiting - interview/hiring/resignation procedures
  • Trademark application for oversea application such as Middle East and South East Asia by liaise with Law Authority Bodies
  • Security and Safety related to the maintenance and workplace regulation, (Uniform/safety guide/equipment)
  • Year-End Financial Audit for goods inventory for physical and documentation audit, preparing report, stock counting, variance & discrepancy
  • Warehouse structure and organization - outsource worker/flow chart/SOP [Standard Operation Procedure]
  • Procurement & Purchasing of goods & asset/equipment, stationery (Purchase Requisition & purchase order)
  • Insurance for Stock in Transit - To manage monthly insurance estimated value report for fire/burglary/reporting to Management
  • Textiles / Garment

Education

BBA (Hons) - Business Administration, Major in Economics

Universiti Teknologi Mara
Shah Alam, Selangor
05.2008

Diploma - Banking, Business Administration

Universiti Teknologi Mara
Malacca, Malacca
06.2006

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving

Affiliations

  • Head of Exco Multimedia and Publicity, Business Economics Society UiTM Shah Alam
  • Bureau of Multimedia for Academic Trip to Universitas Padjajaran Bandung, Indonesia.
  • Special Task Bureau For Blood Donation Campaign, Business Economics Society,UiTM
  • Members of Jabatan Pertahanan Awam (JPA), UiTM Malacca Branch.
  • Padini Holdings Berhad - Caring from the Heart (CFTH) Committee members.
  • Participants in World Earth Day collaboration by Tourism Malaysia and Sime Darby Berhad.
  • Seminar Perkastaman regarding Custom Regulation & Act.
  • Committee of Integrated Technical Cooperation Program (ITCP) joined with Ministry of Transport of Malaysia and Port Klang Authorities.

References

  • Rismahaslily binti Idris, Assistant Principal Director/Ex-superior, Ministry of Finance, Govt. of Malaysia, 6012 694 3639
  • Balakrishnan Rajagopal, Head of Department, XOX COM Sdn Bhd, 6012 425 6957

Professionalaffiliation

Chartered Member of Chartered Institute of Logistics and Transport Malaysia (CMILT), 2015-01-01

Accomplishments

Successfully completing the enhancement of the EAQS mobile app, version 3.0, for 2024.

Timeline

Manager, Regulatory & Government Affairs

XOX COM Sdn Bhd
03.2022 - Current

Assistant Manager, Regulatory & Stakeholder

U Mobile Sdn Bhd
04.2020 - 02.2022

Key Account Manager

Northport (Malaysia) Bhd (MMC Corporation Berhad)
09.2014 - 10.2020

Business Strategy Executive, Commercial

Northport (Malaysia) Bhd
09.2014 - 01.2018

Corporate Regulatory Affairs Executive

Northport (Malaysia) Bhd
08.2013 - 09.2014

Government Liaison Executive

Mewah-Oils Sdn Bhd (Mewah Group)
08.2011 - 07.2013

Warehouse Officer

Padini Holdings Berhad
09.2008 - 07.2011

BBA (Hons) - Business Administration, Major in Economics

Universiti Teknologi Mara

Diploma - Banking, Business Administration

Universiti Teknologi Mara
ROHAIZAD BIN MOHD YUSOF