Rohaida Abd Khalid

• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Assist IT on communication to all employees for systems performance and downtime issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Worked with users to determine areas of technology in need of improved usability.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Facilitated smooth transitions during mergers or acquisitions through effective integration of disparate IT environments.
• Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
• Collaborated on cross-departmental projects resulting in improved communication between IT staff and other stakeholders.
• Established reliable disaster recovery plans to ensure rapid restoration of critical services in emergency situations.
• Coordinated system migrations with minimal disruption to business operations through careful planning and execution.
• Assist Technical team on preparing data from legacy system (PeopleSoft) to Cloud databases.

• Conducted regular meetings with team to discuss issues, concerns and updates.
• Established long-term client relationships through consistent delivery of high-quality services.
• Enhanced employee satisfaction by streamlining communication channels and improving response times.
• Prepared monthly/ annually data to determine metrics for operational performance.
• Utilized appropriate financial tools to manage accounts payable and receivable which actively use to submit payment for our Medical Provider.
• Reported issues to higher management with great detail which normally focusing on exclusion items request by employees or any medical assistance needed by their dependent.
• Negotiated price and service with to decrease expenses and increase profit.
• Launched Long Term Medical (LTM) programs to all employees and their dependent as to ensure reduce medical cost (FY) and operational cost as well.
• Launched Automation Employee Data to Medical Provider to ensure daily data updated directly to 3rd Party Medical Provider Portal.
• Ensure those medical coverage are tagging correctly with their grade and benefits by referring to T&C of the bank.

• Upgraded legacy systems to modern platforms, improving performance and enabling better integration with other technologies from SAP System to People Soft System.
• Developed and maintained effective working relationships with business stakeholders as well as IT Department for IT initiatives IAM System (Identity and Access Management - Phase I). During 1st Phase, IAM integrated with 100+- systems all over Malaysia Operations Banking System.
• Middle person to ensure that all employees data are correctly maintained in system to avoid any conflict during integration from IAM to Brach Banking System.
• Coordinated large-scale migration projects with minimal disruption to users or business operations.

• Enhanced employee satisfaction by implementing effective HR policies and procedures.
• Generated and analyzed reports for submission to Group Finance/ Business Banking as well as Group Reporting Team.
• Verifying data in the SAP system (New Employee information) to ensure all information are up to date as to ensure smooth transition of payroll process as well as other employee benefits.

Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Increased efficiency by streamlining filing systems and organizing important documents.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Entered data into SAP System.
• Maintained strict confidentiality of sensitive employee information, ensuring compliance with industry regulations and company policies.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
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Processed customer transactions promptly, minimizing waiting times.

• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Monitored and reported suspicious activity in line with bank security policies.

• Improved data accuracy by meticulously verifying and correcting information during entry.
• Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
• Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
• Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.