Roger Tan Jui Hong
Senior Manager, KIA Technical
Bandar Baru Ampang
Summary
Forward-thinking Senior Manager adept at managing teams of 10 employees with 2 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
18
18
years of professional experience
2043
2043
years of post-secondary education
5
5
Languages
Work History
Senior Manager, Technical (KIA)
Dinamikjaya Motors Sdn Bhd
06.2023 - Current
- Support in EV initiative Start-up of EV network within the company appointed Dealership and network scaling up on EV topics
- Steering of all technical product-related functions within the after-sales organization, dealer assistance center and product quality management with the aim of achieving the performance standards in delivering service quality covering a single and/or all brands under of group’s stable
- Propose strategy to develop the technical competence throughout the after-sales network
- Steering of all technical product-related functions in our Group’s transition to EV mobility
- Participate actively and contribute in defining, mapping and executing the rollout of identified activities in developing the competence of our EV service network in transformational stages in line with the state of the industry
- Help to craft the roadmap align to the state of the industry
- Technical Support & Assistance for ICE and Electric Vehicle Providing technical advice/information and assistance to dealer network (dealer assistance center) and fleets (if any)
- Acquisition and analysis of damage information including preparation of reports and formulation of proposals to manufacturers, assemblers, suppliers and service providers
- Organize service/recall campaign and investigate/co-ordinate product liability cases
- Initiation and monitoring of retrofitting actions
- Assist Sales & Marketing Dept
- In homologation process and vehicle type selection
- Customer Complaints Management (response time, resolution time, service recovery & damage control) Responding to customer inquiries regarding specific products and services
- Includes processing customer complaints and monitoring satisfaction completion
- Initiate damage control in warranted cases
- Determining concentrations of weak points in the network, tackling and initiating appropriate measures
- Legal Conformity – provide support that Service products and processes on wholesale and retail level comply with respective legal regulations and requirements
- After-Sales Literature, Diagnostic tools & Systems – establish and maintain an efficient process for the implementation and support of electronic after-sales literature, diagnostic tools, systems and over-the-air software updates
Manager, Technical (KIA)
Dinamikjaya Motors Sdn Bhd
05.2021 - 05.2023
- Technical Support & Assistance Providing technical advice/information and assistance to dealer network (dealer assistance center) and fleets (if any)
- Acquisition and analysis of damage information including preparation of reports and formulation of proposals to manufacturers, assemblers, suppliers and service providers
- Organize service/recall campaign and investigate/co-ordinate product liability cases
- Initiation and monitoring of retrofitting actions
- Assist Sales & Marketing Dept
- In homologation process and vehicle type selection
- Customer Complaints Management (response time, resolution time, service recovery & damage control) Responding to customer inquiries regarding specific products and services
- Includes processing customer complaints and monitoring satisfaction completion
- Initiate damage control in warranted cases
- Determining concentrations of weak points in the network, tackling and initiating appropriate measures
- Legal Conformity – provide support that Service products and processes on wholesale and retail level comply with respective legal regulations and requirements
- After-Sales Literature, Diagnostic tools & Systems – establish and maintain an efficient process for the implementation and support of electronic after-sales literature, diagnostic tools, systems and over-the-air software updates
Manager, FUSO Technical
Hap Seng Trucks Distribution Sdn Bhd
11.2018 - 05.2021
- Responsible in supporting 38 FUSO service Dealer in technical and warranty issues
- Team with 3 colleagues and oversee FUSO training in the market for local Dealers
- Preparing monthly warranty Top 5 for management review
- Also together with new car defect to report back to production plant if any by monthly basis
- To prepare and conduct service marketing campaigns hence to roll out in the market
- Constantly update market via service bulletin to all Dealers if there is any technical updates
- Rolling out new initiative to the market in order to uplift the standard of FUSO Dealers
- Assist in implementation and enforcement of International FUSO Dealer Standard in the market
Manager, FUSO Technical
Mercedes-Benz Malaysia Sdn Bhd
01.2016 - 10.2018
- Responsible in supporting 38 FUSO service Dealer in technical and warranty issues
- Team with 3 colleagues and oversee FUSO training in the market for local Dealers
- Preparing monthly warranty Top 5 for management review
- Also together with new car defect to report back to production plant if any by monthly basis
- To prepare and conduct service marketing campaigns hence to roll out in the market
- Constantly update market via service bulletin to all Dealers if there is any technical updates
- Rolling out new initiative to the market in order to uplift the standard of FUSO Dealers
- Assist in implementation and enforcement of International FUSO Dealer Standard in the market
Assistant Manager, Commercial Vehicles Technical and Driver Training
Mercedes-Benz Malaysia Sdn Bhd
01.2012 - 01.2015
- Responsible for the overall Mercedes-Benz Commercial Vehicles Technical and Driver Training
- Prepare yearly training plan for Dealers workshop After-Sales personnel technician on Qualification and Certification Program e.g: Qualified Maintenance Technician, Qualified System Technician and Certified Diagnosis Technician
- To prepare schedule of Driver Training as a support to Mercedes-Benz Commercial Vehicles Fleet customer for their driver in Driver Training
- To support on tender in Mercedes-Benz Commercial Vehicles together with Sales and Technical Team
- Continuously update in technical training material and attend training to ensure training content up-to date and deliver to Dealers
Mercedes-Benz Commercial Vehicles Technical Trainer
Mercedes-Benz Malaysia Sdn Bhd
01.2010 - 01.2012
- Responsible for the overall Commercial Vehicle technical training and also update of all training material plus to Certified Workshop personal on Certified Maintenance Technician Commercial Vehicle
- Also to assist in tender and Driver Training
Maintenance Technician Passenger Car and Commercial Vehicles
Cycle & Carriage Bintang Berhad
01.2007 - 01.2010
- Technician for Mercedes-Benz Passenger Car and Commercial Vehicles in Cycle and Carriage Johor Bahru
Education
IMI Level 4 Award - Electric Vehicle
Institute of The Motor Industry
01-2023
IMI Level 3 Award - Electric Vehicle
Institute of The Motor Industry
04.2001 -
Mercedes-Benz Certified Commercial Vehicles Driver Trainer - Mercedes-Benz Certification
Mercedes-Benz Malaysia (by Daimler AG)
01.2013 - 01.2015
Mercedes-Benz Certified Trainer for Certified Diagnostic Technician (CDT) - Mercedes-Benz Certification
Mercedes-Benz Malaysia (by Daimler AG)
01-2012
Mercedes-Benz Certified Trainer - Mercedes-Benz Trainer Certification
Mercedes-Benz Malaysia (by Daimler AG)
01.2011 - 01.2012
MLVK Level 3 - Automotive
Self-Study
MLVK Level 1 & 2, Automotive Mechatronics And Certified Maintenance Technician - Mechatronics
Mercedes-Benz Malaysia Apprentice Training Center
07.2004 - 06.2007
Sijil Pelajaran Malaysia (SPM) - Science Stream
Sekolah Menengah Kebangsaan Sri Hartamas
01.2002 - 01.2003
Penilaian Menengah Rendah - General
Sekolah Menengah Kebangsaan Seg Hwa
01.1999 - 01.2001
Skills
Microsoft Power Point
Microsoft Excel
Microsoft Word
Trainer role
Problem solving
Technical support
Team player
Collaboration
Operations management
Resource allocation
Activities
- 2006, Malaysia Skills Competition
- 2005, Malaysia Skills Competition
Contact Number
+6016-3541764
Personal Information
- Ethnicity: Chinese
- Date of Birth: 07/21/86
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
Timeline
Senior Manager, Technical (KIA)
Dinamikjaya Motors Sdn Bhd
06.2023 - Current
Manager, Technical (KIA)
Dinamikjaya Motors Sdn Bhd
05.2021 - 05.2023
Manager, FUSO Technical
Hap Seng Trucks Distribution Sdn Bhd
11.2018 - 05.2021
Manager, FUSO Technical
Mercedes-Benz Malaysia Sdn Bhd
01.2016 - 10.2018
Mercedes-Benz Certified Commercial Vehicles Driver Trainer - Mercedes-Benz Certification
Mercedes-Benz Malaysia (by Daimler AG)
01.2013 - 01.2015
Assistant Manager, Commercial Vehicles Technical and Driver Training
Mercedes-Benz Malaysia Sdn Bhd
01.2012 - 01.2015
Mercedes-Benz Certified Trainer - Mercedes-Benz Trainer Certification
Mercedes-Benz Malaysia (by Daimler AG)
01.2011 - 01.2012
Mercedes-Benz Commercial Vehicles Technical Trainer
Mercedes-Benz Malaysia Sdn Bhd
01.2010 - 01.2012
Maintenance Technician Passenger Car and Commercial Vehicles
Cycle & Carriage Bintang Berhad
01.2007 - 01.2010
MLVK Level 1 & 2, Automotive Mechatronics And Certified Maintenance Technician - Mechatronics
Mercedes-Benz Malaysia Apprentice Training Center
07.2004 - 06.2007
Sijil Pelajaran Malaysia (SPM) - Science Stream
Sekolah Menengah Kebangsaan Sri Hartamas
01.2002 - 01.2003
IMI Level 3 Award - Electric Vehicle
Institute of The Motor Industry
04.2001 -
Penilaian Menengah Rendah - General
Sekolah Menengah Kebangsaan Seg Hwa
01.1999 - 01.2001
MLVK Level 3 - Automotive
Self-Study
IMI Level 4 Award - Electric Vehicle
Institute of The Motor Industry
Mercedes-Benz Certified Trainer for Certified Diagnostic Technician (CDT) - Mercedes-Benz Certification
Mercedes-Benz Malaysia (by Daimler AG)