Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
RODRICK CHEKENYERE

RODRICK CHEKENYERE

Subject Matter Expert
Kuala Lumpur, Malaysia

Summary

Industry Subject Matter Expert providing advanced technical knowledge and analysis of the BPO operational environment. Seeking a position in the global market where I can learn, grow and be challenged to tap into my limitless potential specifically in the field of finance and insurance. I am filled with the desire to increase my global experience, professional etiquette and expertise within an institution that demands high standards.

Overview

9
9
years of professional experience
4042
4042
years of post-secondary education
2
2
Languages

Work History

Subject Matter Expert

Concentrix, Malaysia
12.2023 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies. (Daily audits)
  • Generated reports detailing findings and recommendations. (Weekly and monthly business reports)
  • Mentored junior team members, contributing to their professional growth and development. (floor support)
  • Ensured compliance among the admins.
  • Conducted refresher sessions to ensure quality.

Customer Service Advisor

Concentrix
11.2021 - 12.2023
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Prevented potential legal issues by enforcing compliance based on local regulations and company policies related to user-generated content.

Customer Service Champion

Bon Voyage Car Rental
01.2019 - 06.2021
  • Updated account information to maintain customer records.
  • Promoted superior experience by addressing customer concerns, and resolving problems swiftly.
  • Facilitated the call centre including chat response.
  • Maintained up-to-date knowledge of product and service changes.

Student Intern (claims Clerk)

Steward Health (Medical insurance)
02.2017 - 03.2018
  • Completed customer applications and updated records to reflect current information.
  • Assessed customer needs and recommended suitable insurance policies.
  • Processed and recorded new policies and claims.

Education

KYC and CDD training Certificate - Finance

Alison
Online

Bachelor of Commerce - Insurance And Risk Management

Midlands State University
Zimbabwe
01-2019

Skills

  • High proficiency in Microsoft office( word, excel, PowerPoint)
  • Proven ability to thrive in multi-cultural environment
  • Audit reporting
  • Data Entry
  • Risk Management

References

Name: Uthaya Kumar A/L Kamalanathan                                                         

Contact: +60173997400                                                                                 

Email: uthayakumaral.kamalanathan@concentrix.com                                

Team Leader (Concentrix, Malaysia)                                                                 

Timeline

Subject Matter Expert

Concentrix, Malaysia
12.2023 - Current

Customer Service Advisor

Concentrix
11.2021 - 12.2023

Customer Service Champion

Bon Voyage Car Rental
01.2019 - 06.2021

Student Intern (claims Clerk)

Steward Health (Medical insurance)
02.2017 - 03.2018

KYC and CDD training Certificate - Finance

Alison

Bachelor of Commerce - Insurance And Risk Management

Midlands State University

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RODRICK CHEKENYERESubject Matter Expert