RODRICK CHEKENYERE
Kuala Lumpur
Summary
Industry Subject Matter Expert providing advanced technical knowledge and analysis of the operational environment. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations to improve existing processes.
Seeking a position in the global market where I can learn, grow and be challenged to tap into my limitless potential, a position wherein I can dip into my knowledge reservoir to assist with ideas and solutions to societal and organizational challenges; and in the process improve people's quality of lives. I am filled with the desire to increase my global experience, professional etiquette and expertise within an institution that demands high standards also encouraging growth and motivation.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Concentrix, Malaysia
12.2023 - Current
- Evaluate staff performance and provided coaching to address inefficiencies (75 policy & AHT audits/ week)
- Generating reports detailing findings and recommendations.
- Act as team leader in group projects, delegating tasks and providing feedback.
- Mentoring junior team members, contributing to their professional growth and development.
Customer Service Advisor
Concentrix
11.2021 - 12.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform. (approx. 160 videos / day)
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
Customer Service Champion
Bon Voyage Car Rental
01.2019 - 06.2021
- Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Facilitated the call centre including chat response.
- Maintained up-to-date knowledge of product and service changes.
Student Intern (claims Clerk)
Steward Health (Medical insurance)
02.2017 - 03.2018
- Completed customer applications and updated records to reflect current information.
- Set up customer payment plans to cover annual policies and renewals.
- Assessed customer needs and recommended suitable insurance policies.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Processed and recorded new policies and claims.
Education
KYC and CDD training Certificate -
Alison
01.2022
Bachelor of Commerce - Insurance And Risk Management
Midlands State University
Zimbabwe01.2019
High School Diploma -
Berejena High School
Zimbabwe01.2013
Skills
- High level understanding in dealing with ms word, excel, PowerPoint and have good data entry techniques etc
- Very articulate, good listener with sound interpersonal skills
- Excellent Communication Skills at all levels (both Oral and written)
- Proven ability to thrive in multi-cultural environments
- Computer literacy
- Exceptional communicator
- Team builder and player
- Audit reporting
- Supervision and leadership
- Data Entry
Languages
English - native or bilingual proficiency
Shona - native or bilingual proficiency
Leadership Roles
- Prefecture Board member - 2013 (Berejena High)
- Chairperson (HHI Church on Campus) - 2018 (MSU)
- Vice Chairperson (Campus Churches Association) - 2018 (MSU)
- Supervisory role(SME) - current
Area Of Expertise
- Customer services
- Basic understanding of KYC, CDD, AML, CFT
- logistics
- Insurance
Personal Information
Date of Birth: 06/04/95
Contact information:
- Phone - +601131517812
- E-mail - chekenyeres@yahoo.com
r.t.chekenyere@gmail.com
References
- Farai Hunde, Operations Manager, Bon Voyage, +263778707992, faraihunde@gmail.com
- Arthur Shangwa, Operations Manager, Steward Health, +263772952275
- Mr Masiyiwa, Departmental Chairperson, Midlands State University, +263772754721, Masiyiwas@yahoo.co.uk
Timeline
Subject Matter Expert
Concentrix, Malaysia
12.2023 - Current
Customer Service Advisor
Concentrix
11.2021 - 12.2023
Customer Service Champion
Bon Voyage Car Rental
01.2019 - 06.2021
Student Intern (claims Clerk)
Steward Health (Medical insurance)
02.2017 - 03.2018
KYC and CDD training Certificate -
Alison
Bachelor of Commerce - Insurance And Risk Management
Midlands State University
High School Diploma -
Berejena High School
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