Rodney Disimon

• Updated HR database with new employee information, changes in benefits, and other details.
• Prepared new hire letters, employee contracts, name and ID tags and corporate policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
• Coordinated technical training and personal development classes for staff members.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
• Answered employee inquiries regarding company benefits.
• Prepared graphic materials such as posters and wall art to disseminate information to all employees.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Clarified patients issues and determined root cause of problems to resolve product or service complaints.
• Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both patient and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual patient needs.
• Responded to patient requests for products, services, and company information.
• Answered constant flow of patient calls with minimal wait times.
• Fostered a patient-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with patients.
• Assisted in the movement of patients throughout the hospital.

• Receiving internal and external calls and redirecting them to the needed extensions.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced patient satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Responded to patient calls and emails to answer questions about products and services.
• Reduced average call handling time, ensuring prompt service to patients while maintaining quality interactions.
• Provided personalized assistance to patients, fostering strong relationships and promoting brand loyalty.
• Developed rapport with patients through empathetic listening skills, creating positive experiences even during difficult conversations.
• Placed outbound customer service or patient satisfaction calls to follow up on issues.

• Ensuring visitors obey SOPs set by the Ministry of Health
• Assisting patients that require extra care.
• Facilitated smooth communication between patients and healthcare providers and addressing concerns.

• Followed recipes closely for consistent taste, quality and presentation.
• Portioned meals according to recipe specifications, limiting kitchen waste.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Worked with chef to prepare daily food specials and other supplies.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

Front Office Department

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Assisted management with administrative tasks such as data entry, filing, and report generation as required.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Maintained clean reception area to promote positive, professional environment for clients.

Reservations Department

• Answered multi-line phone system and enthusiastically greeted callers.
• Utilized various software systems for efficient reservation processing and data management.
• Streamlined reservation processes for increased efficiency and reduced booking errors.
• Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
• Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
• Addressed customer concerns and resolved issues, resulting in improved guest relations.

Housekeeping Department

• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Kitchen Department

• Promoted excellence in food quality and presentation for kitchen staff.
• Reduced food waste by implementing proper storage techniques and inventory management.
• Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
• Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.

Food & Beverage Department

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

• Greeted customers and responding to customers' inquiries, requests, and issues in a timely, personable, and efficient manner to resolve customer concerns.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.