ROAZNAN MOHAMAD SOM
After Sales Services Enginner
TAIPING, PERAK
Overview
25
25
years of professional experience
Work History
After Sales Services Engineer
SMI Asia Services Sdn Bhd
02.2012 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Technical Support Engineer
Spritzer Chuan Sin Sdn Bhd
02.2007 - 01.2012
- Streamlined processes for diagnosing hardware failures, reducing downtime for clients.
- Participated in industry events and educational opportunities to stay current on emerging trends and technologies in the hardware engineering field.
- Mentored and provided guidance to junior engineers, fostering the development of skilled professionals within the technical support team.
- Contributed to the development of innovative hardware solutions that increased overall system performance.
- Provided remote support for clients experiencing hardware issues, minimizing disruptions to their operations.
Technical Support Engineer
Kian Joo Visypack
12.2002 - 01.2007
- Increased product reliability through rigorous testing and quality assurance practices.
- Contributed to the continuous improvement of internal processes by identifying areas for enhancement in service delivery methods or tools used in daily tasks.
- Streamlined support processes for increased efficiency in addressing customer concerns.
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Mentored junior engineers, sharing expertise in advanced technical support methodologies.
Maintenance Technician
Spritzer Chuan Sin Sdn Bhd
09.1999 - 11.2002
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Inspected and maintained equipment to keep items in top working condition.
Education
Automotive Engineering
Technical Automotive School
Ipoh, Perak, Malaysia 04.2001 -
Timeline
After Sales Services Engineer
SMI Asia Services Sdn Bhd
02.2012 - Current
Technical Support Engineer
Spritzer Chuan Sin Sdn Bhd
02.2007 - 01.2012
Technical Support Engineer
Kian Joo Visypack
12.2002 - 01.2007
Automotive Engineering
Technical Automotive School
04.2001 -
Maintenance Technician
Spritzer Chuan Sin Sdn Bhd
09.1999 - 11.2002
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