RJ Siow
Sales And Customer Relationship Specialist
Kuala Lumpur
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
5
5
Languages
42
42
years of post-secondary education
Work History
Customer Engagement Specialist
AIRSCREAM UK Limited
3 2023 - 01.2024
- Managed a diverse portfolio of clients across South Africa, United Kingdom, China, and the rest of the world (ROW), ensuring their satisfaction, retention, and growth
- Developed and executed comprehensive customer engagement strategies aligned with regional and cultural dynamics, resulting in increased client loyalty and revenue growth
- Proactively engaged with clients through multiple channels, including phone, email, and video conferences, providing prompt support, resolving inquiries, and building strong relationships
- Conducted regular business reviews and needs assessments with clients to identify opportunities for upselling and cross-selling, resulting in increased revenue and customer expansion
- Collaborated closely with internal teams, including sales, marketing, and product development, to align customer requirements with company offerings, ensuring a customer-centric approach throughout the organization
- Analyzed customer data and feedback to identify trends, develop actionable insights, and drive continuous improvement in customer satisfaction and engagement.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Successfully managed multiple projects simultaneously by prioritizing tasks, streamlining workflows, and delegating responsibilities to the appropriate team members.
Senior Key Account Manager
Concentrix CVG Malaysia Sdn Bhd
02.2020 - 12.2022
- Assisting in resolving customer complaints/disputes
- Providing information to customers
- Monitoring sales performance
- Closing sales deals
- Keeping a record of calls and relevant details
- Updating customer details
- Respective countries: Ireland, UAE, SEA (region)
- Excellent communication skills
- Creative thinking skills
- The patience and ability to engage customers in conversation
- Good sales ability
- Working knowledge of SalesForce, CCP, Amazon Connect etc
- Excellent interpersonal and problem-solving skills.
Sales and Operation Director
SPEZA PAY SDN BHD
03.2018 - Current
- Managed organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Oversee the activities and performance of the sales team
- Coordinating with marketing on lead generation
- The ongoing training of salespeople
- Develop sales team through motivation, counseling, and product knowledge education
- Promoting the organization and products
- Design and implement strategic plans to reach sales targets
- Develop and promote weekly, monthly, and quarterly sales objectives
- Assess costs, competition, and supply and demand to identify selling prices
- Estimate sales volume and profit for current and new products
- Establish a sales training program to train new employees
- Develop relationships with clients
- Identifying and reporting on business opportunities in target markets
- Representing the business at conferences, trade fairs, and networking events
- Make important policy, planning, and strategy decisions
- Develop, implement and review operational policies and procedures
- Assist HR with recruiting when necessary
- Help promote a company culture that encourages top performance and high morale
- Oversee budgeting, reporting, planning
- Work with the board of directors to determine values, and plan for short and long-term goals
- Identify and address problems and opportunities for the company
- Build alliances and partnerships with other organizations
- Support worker communication with the management team.
Sales Trainer
APPCO GROUP ASIA
09.2016 - 02.2018
- Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives
- Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers
- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome-improvement resources
- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
- Supports training financial objectives by recommending budget items; controlling costs
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplishes sales training and organization mission by completing related results as needed.
Business Development Officer
CTOS Data Systems Sdn Bhd
01.2016 - 09.2016
- To maintain and achieve new sales targets consistently with minimal supervision from the superior
- To provide Business Law knowledge to the company's Director, Secretary
- SDN.BHD, BHD, Entrepreneur, ROB/ROC
- Cole-Calling, bypassing unnecessary procedures to deal straight with the decision-maker
- Deal with companies' directors; call up meetings with their finance department, secretary, providing them with the best solutions against bad paymasters, and bad debts.
Share holder/Branch manager
Nilufar Pets and Aquatic
05.2013 - 06.2015
- Ensure shop daily shop operation
- Carry out a daily briefing to ensure positive psychology of the sales team in maintaining a good relationship with our company and customers
- Work out plans for exhibitions, events in example:- setting up booths, promotion items, free gifts, cost counting, drawing crowds, and creating awareness.
Education
O Level - Arts
Primary/Secondary School/SPM
Skills
Sales And Marketing
Accomplishments
- Achieved a client retention rate of over 90% by proactively addressing client needs, delivering exceptional service, and building strong, trust-based relationships.
- Recognized for resolving complex client issues, resulting in increased customer satisfaction scores and positive referrals.
- Successfully expanded the client base by 20% through targeted outreach, effective relationship building, and strategic account management.
- Implemented a customer feedback system, resulting in a 15% increase in customer satisfaction within the first 3 months.
- Actively participated in cross-functional projects to enhance the customer experience, streamline processes, and drive organizational growth.
- Successfully boosted Google reviews from 1 to 4.9/5.0 stars within 2 weeks and maintained it with a budget of less than 100 USD. Actively co-managing 2 Google review pages:
Timeline
Senior Key Account Manager
Concentrix CVG Malaysia Sdn Bhd
02.2020 - 12.2022
Sales and Operation Director
SPEZA PAY SDN BHD
03.2018 - Current
Sales Trainer
APPCO GROUP ASIA
09.2016 - 02.2018
Business Development Officer
CTOS Data Systems Sdn Bhd
01.2016 - 09.2016
Share holder/Branch manager
Nilufar Pets and Aquatic
05.2013 - 06.2015
Customer Engagement Specialist
AIRSCREAM UK Limited
3 2023 - 01.2024
O Level - Arts
Primary/Secondary School/SPM
Senior Key Account Manager
Concentrix CVG Malaysia Sdn Bhd, Kuala Lumpur, 02/01/20, 12/31/22, Assisting in resolving customer complaints/disputes., Providing information to customers., Monitoring sales performance., Closing sales deals., Keeping a record of calls and relevant details., Updating customer details., Respective countries: Ireland, UAE, SEA (region), Excellent communication skills., Creative thinking skills., The patience and ability to engage customers in conversation., Good sales ability., Working knowledge of SalesForce, CCP, Amazon Connect etc., Excellent interpersonal and problem-solving skills.
Sales Trainer
APPCO GROUP ASIA, Kuala Lumpur, 09/01/16, 02/28/18, Advertising / Marketing / Promotion / PR, Training & Development, Training & Development, Senior Executive, Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives., Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers., Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome-improvement resources., Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions., Supports training financial objectives by recommending budget items; controlling costs., Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations., Accomplishes sales training and organization mission by completing related results as needed.
Business Development Officer
CTOS Data Systems Sdn Bhd, Kuala Lumpur, 01/01/16, 09/30/16, Consulting (Business & Management), Sales - Telesales/Telemarketing, Supervisor/Team Lead, Senior Executive, To maintain and achieve new sales targets consistently with minimal supervision from the superior., To provide Business Law knowledge to the company's Director, Secretary., SDN.BHD, BHD, Entrepreneur, ROB/ROC, Cole-Calling, bypassing unnecessary procedures to deal straight with the decision-maker., Deal with companies' directors; call up meetings with their finance department, secretary, providing them with the best solutions against bad paymasters, and bad debts.
Share Holder Branch Manager
Nilufar Pets and Aquatic, Kuala Lumpur, 05/01/13, 06/30/15, Retail / Merchandise, Sales - Retail/General, Management, Senior Executive, Ensure shop daily shop operation, Carry out a daily briefing to ensure positive psychology of the sales team in maintaining a good relationship with our company and customers, Work out plans for exhibitions, events in example:- setting up booths, promotion items, free gifts, cost counting, drawing crowds, and creating awareness.
Sales And Operation Director
Banking / Financial Services, Sales - Corporate, Management, Senior Manager, Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls., Meeting planned sales goals., Setting individual sales targets with the sales team., Tracking sales goals and reporting results as necessary., Oversee the activities and performance of the sales team., Coordinating with marketing on lead generation., The ongoing training of salespeople., Develop sales team through motivation, counseling, and product knowledge education. Promoting the organization and products., Design and implement strategic plans to reach sales targets., Develop and promote weekly, monthly, and quarterly sales objectives., Assess costs, competition, and supply and demand to identify selling prices., Estimate sales volume and profit for current and new products., Establish a sales training program to train new employees., Develop relationships with clients, Identifying and reporting on business opportunities in target markets, Representing the business at conferences, trade fairs, and networking events., Make important policy, planning, and strategy decisions., Develop, implement and review operational policies and procedures., Assist HR with recruiting when necessary., Help promote a company culture that encourages top performance and high morale., Oversee budgeting, reporting, planning, Work with the board of directors to determine values, and plan for short and long-term goals., Identify and address problems and opportunities for the company., Build alliances and partnerships with other organizations., Support worker communication with the management team.
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CulturePaid sick leaveWork from home optionPersonal Information
Date of Birth: 12/05/94
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Senior Key Account Manager
Concentrix CVG Malaysia Sdn Bhd, Kuala Lumpur, 02/01/20, 12/31/22, Assisting in resolving customer complaints/disputes., Providing information to customers., Monitoring sales performance., Closing sales deals., Keeping a record of calls and relevant details., Updating customer details., Respective countries: Ireland, UAE, SEA (region), Excellent communication skills., Creative thinking skills., The patience and ability to engage customers in conversation., Good sales ability., Working knowledge of SalesForce, CCP, Amazon Connect etc., Excellent interpersonal and problem-solving skills.
Sales Trainer
APPCO GROUP ASIA, Kuala Lumpur, 09/01/16, 02/28/18, Advertising / Marketing / Promotion / PR, Training & Development, Training & Development, Senior Executive, Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives., Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers., Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome-improvement resources., Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions., Supports training financial objectives by recommending budget items; controlling costs., Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations., Accomplishes sales training and organization mission by completing related results as needed.
Business Development Officer
CTOS Data Systems Sdn Bhd, Kuala Lumpur, 01/01/16, 09/30/16, Consulting (Business & Management), Sales - Telesales/Telemarketing, Supervisor/Team Lead, Senior Executive, To maintain and achieve new sales targets consistently with minimal supervision from the superior., To provide Business Law knowledge to the company's Director, Secretary., SDN.BHD, BHD, Entrepreneur, ROB/ROC, Cole-Calling, bypassing unnecessary procedures to deal straight with the decision-maker., Deal with companies' directors; call up meetings with their finance department, secretary, providing them with the best solutions against bad paymasters, and bad debts.
Share Holder Branch Manager
Nilufar Pets and Aquatic, Kuala Lumpur, 05/01/13, 06/30/15, Retail / Merchandise, Sales - Retail/General, Management, Senior Executive, Ensure shop daily shop operation, Carry out a daily briefing to ensure positive psychology of the sales team in maintaining a good relationship with our company and customers, Work out plans for exhibitions, events in example:- setting up booths, promotion items, free gifts, cost counting, drawing crowds, and creating awareness.
Sales And Operation Director
Banking / Financial Services, Sales - Corporate, Management, Senior Manager, Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls., Meeting planned sales goals., Setting individual sales targets with the sales team., Tracking sales goals and reporting results as necessary., Oversee the activities and performance of the sales team., Coordinating with marketing on lead generation., The ongoing training of salespeople., Develop sales team through motivation, counseling, and product knowledge education. Promoting the organization and products., Design and implement strategic plans to reach sales targets., Develop and promote weekly, monthly, and quarterly sales objectives., Assess costs, competition, and supply and demand to identify selling prices., Estimate sales volume and profit for current and new products., Establish a sales training program to train new employees., Develop relationships with clients, Identifying and reporting on business opportunities in target markets, Representing the business at conferences, trade fairs, and networking events., Make important policy, planning, and strategy decisions., Develop, implement and review operational policies and procedures., Assist HR with recruiting when necessary., Help promote a company culture that encourages top performance and high morale., Oversee budgeting, reporting, planning, Work with the board of directors to determine values, and plan for short and long-term goals., Identify and address problems and opportunities for the company., Build alliances and partnerships with other organizations., Support worker communication with the management team.
Personal Information
Date of Birth: 12/05/94
Similar Profiles
Radhia RidzuanRadhia Ridzuan
People & Culture Executive at AIRSCREAM UKPeople & Culture Executive at AIRSCREAM UK
Hanson SoHanson So
Solutions Planning and Business Development at Canon (UK) Limited - Solutions Planning / UK & IrelandSolutions Planning and Business Development at Canon (UK) Limited - Solutions Planning / UK & Ireland
John PatersonJohn Paterson
Sales advisor at Sky UK Limited - Customer Service GroupSales advisor at Sky UK Limited - Customer Service Group