Rizqi Anggita Lailatul Hikmah
Customer Service Representative
George Town,07
Summary
Proven Customer Service Representative at Teleperformance, adept in active listening and critical thinking, enhanced customer loyalty through empathetic complaint resolution.
Excelled in product knowledge and coordination, contributing to team success and customer satisfaction as a Telesales Officer and Volunteer Coordinator.
Skilled in managing high-stress situations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed to fulfill Supervisor's expectation by achieving KPI
Telesales Officer
Rinaldi International Services
08.2020 - 09.2021
- Selling products through phone calls
- Managed customer satisfaction by addressing concerns promptly and providing product information accurately.
Volunteer Coordinator
Friends Of The National Parks Foundation (FNPF)
10.2017 - 10.2019
- Worked with Conservation Coordinator, staff and special committees to define volunteer mission and set standards.
- Scheduled and organized activities for volunteers to develop skills and knowledge.
- Participated in community outreach events to promote and educate locals about conservation
- Operated volunteering enquiries, such as reservations, logistics, housekeeping, F&B, grounds and maintenance, tours, reports, social media, cross-cultural communication.
Education
Bachelor of Tourism Studies - Tourism Management
AMPTA Tourism College
Yogyakarta, Indonesia 04.2001 -
High School Diploma -
Geneva High School
Upstate New York 04.2001 -
Skills
Active Listening
Product Knowledge
Call center experience
Critical Thinking
Complaint Handling
Coordination
Follow-up skills
Timeline
Customer Service Representative
Teleperformance
04.2022 - Current
Telesales Officer
Rinaldi International Services
08.2020 - 09.2021
Volunteer Coordinator
Friends Of The National Parks Foundation (FNPF)
10.2017 - 10.2019
Bachelor of Tourism Studies - Tourism Management
AMPTA Tourism College
04.2001 -
High School Diploma -
Geneva High School
04.2001 -
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