Dedicated Shop Assistant with 3 years of experience in customer engagement and complaint resolution. Demonstrates strong collaboration in inventory management and schedule coordination, driving process improvements and team training. Committed to enhancing customer satisfaction through effective problem-solving and active listening, contributing to overall company success.
Hi, I’m
Riyad Hasan Jim
Mymensingh
Summary
Overview
1
Certification
3
years of professional experience
Work History
Shop AssistantSIMPANG AMPAT, Pulau Pinang Malaysia
supermarket
05.2023 - Current
Job overview
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns effectively and escalated major issues to ensure timely resolution.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to meet targets and enhance overall performance.
- Demonstrated dedication and effort to achieve results and enhance operational standards.
- Trained and mentored employees to maximise team performance.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working a safe working environment by implementing regulatory standards, policies and guidelines.
- Identified issues, analysed information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Met schedule using excellent planning and coordination skills.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Achieved service time and quality targets.
Education
Astadhar Multilateral High School Mymensingh, Bangladesh
Secondary School Certificate (SSC) from Humanities
01-2021
University Overview
- Completed secondary education in Humanities
- Studied subjects including Bangla, English, History, and Social Science
- Developed communication and teamwork skills through school activities
- Participated in academic and extracurricular activities
- Graduated in 2021
Skills
- Inventory management
- Customer engagement
- Service quality
- Complaint resolution
- Complaint handling and resolution
- Safety compliance
- Scheduling coordination
- Process improvement
- Project planning and coordination
- Customer satisfaction
- Effective communication
- Team collaboration
- Task prioritization
- Calm under pressure
- Analytical and critical thinking
- Strategic planning
- Health and safety awareness
- Team training
- Task collaboration
- Relationship building
- Leadership
- Team building
- Team leadership and motivation
- Willingness to learn
- Problem-solving
- Active listening
- Communication
- Commitment to excellence
- Public speaking
- Deadline management
- Customer focused
- Problem analysis
- MS Office Suite
- Public Relations
Languages
English
Elementary
A2
Hindi
Advanced
C1
Malay
Advanced
C1
Certification
- Customer Service Training
- Retail Sales and Customer Service Skills
- Basic Computer Skills
- Cash Handling Experience
- Inventory and Stock Management Skills
Accomplishments
Accomplishments
- Achieved certification through the Chartered Management Institute (CMI).
Additional Information
Additional Information
- Strong communication and customer service skills
- Able to work in a fast-paced environment
- Good teamwork and time management abilities
- Friendly, reliable, and hardworking
- Experience handling customers and store operations
- Willing to learn new skills and take responsibilities
Timeline
supermarket
Shop Assistant
05.2023 - Current
Astadhar Multilateral High School
Secondary School Certificate (SSC) from Humanities