Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Notable Accomplishments
Personal Information
Projects
Timeline
Generic

RITESH RAJ

Kuala Lumpur

Summary

Result-driven professional, targeting senior-level assignments with an organization of high repute.

An IT veteran with 13+ years of extensive experience in Application Development, Application Maintenance & Support, Technical Project Leadership in Enterprise Application Integration, Middleware and SaaS technologies across Banking, Telecom, Logistics, Oil & Gas. Currently associated with Maxis Broadband Sdn Bhd, Kuala Lumpur, Malaysia as their Head of IT Enterprise Apps Services. Worked for an Apple project at the initial stages of my career. Technical & People Leader with skills in solutioning various business functional areas, resolving integration & interface issues between various applications with focus on optimizing application performance and scalability. Currently managing the portfolio of 10 Enterprise applications including SaaS technologies like Salesforce CPQ & CRM and ServiceNow FSM & CSM. Experienced in managing multiple phases of application development including requirement gathering, design, development, enhancements and maintenance. Client-centric professional with excellence in understanding client’s requirement and focused on client’s success and building a trustworthy relationship with the clients. Technical Lead & Manager with expertise in managing projects from scope management to activity sequencing, effort & cost estimation, risk analysis to quality management. Excellence in spearheading automation initiatives and improvements to achieve optimization to achieve higher maturity & produce better results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head of IT Enterprise Apps Services

Maxis Telecommunication
04.2023 - Current
  • Currently managing the portfolio of more than 10 Enterprise applications including SaaS technologies like Salesforce CPQ & CRM ,ServiceNow FSM & CSM, SAP ECC and Peoplesoft to name a few.
  • Manage Program level Governance with CIO and CEBO.
  • Cost Optimization
  • Technical & Functional lead for the team.
  • Ensuring Enterprise Apps Services deliverables KPI and SLAs.
  • Plan, Design and execute to ensure engineering excellence.
  • Manage IT Delivery & Operations for all the Enterprise applications.

Senior Specialist (Salesforce CPQ & CRM)

Maxis Telecommunication
10.2022 - 03.2023
  • Manage the end to end delivery and operations of the mission critical Salesforce application used for order management journey of Maxis Enterprise customers.
  • Manage program level governance with CIO & CEBO.
  • Oversee the Engineering and DevOps Team of 40+ Members to deliver commitments and align Strategic Product Priorities.
  • Ensuring Salesforce deliverables KPIs/SLAs are on track.
  • Defect Management, prioritization and fix with critical stakeholders.
  • Automation and self-healing capability enablement for critical business services.
  • SPOC for technical, functional and management (CxO) level.

Specialist (Salesforce CRM & CPQ)

Maxis Telecommunication
05.2021 - 09.2022
  • Manage the end to end delivery and operations of the mission critical Salesforce application used for order management journey of Maxis Enterprise customers.
  • Manage program level governance with CIO & CEBO.
  • Oversee the Engineering and DevOps Team of 40+ Members to deliver commitments and align Strategic Product Priorities.
  • Ensuring Salesforce deliverables KPIs/SLAs are on track.
  • Defect Management, prioritization and fix with critical stakeholders.
  • Automation and self-healing capability enablement for critical business services.
  • SPOC for technical, functional and management (CxO) level.

Specialist (webMethods)

Maxis Telecommunication
12.2017 - 04.2021
  • Delivering and Managing the mission critical webMethods Integration application end to end.
  • Plan, Design, Develop, Implement and Support the entire integration backbone of Maxis.
  • Integration of 70+ applications was done via webMethods.
  • Delivered multiple upgrade projects in phases during this time.
  • Designed, architected and implemented the entire infrastructure of more than 100 production servers to ensure high availability with zero downtime.
  • Hired, trained and in-housed the entire application development and support team for Maxis.


Consultant

SoftwareAG
12.2014 - 11.2017
  • Delivered a UI project for J&J, USA and joined the Integration team for Maxis, Malaysia
  • ·Implemented the project as a UI Lead and worked in technologies like Angular JS, jQuery ,Twitter Bootstrap and developed JSON contracts.
  • Implemented multiple webMethods development project and also led the IT operations for webMethods team.

Associate Consultant

SoftwareAG
04.2013 - 11.2014
  • Delivered my first onsite project for Ambank, Malaysia , revamped the legacy integration platform for Kuehne Nagel, Germany and enhanced the business process modelling for Chevron, USA
  • Performed requirements gathering, design, implementation, testing and provided warranty support.
  • Acted as a Business Analyst and transferred business requirements of clients into IT and implemented the same.
  • ·Managed the development of Integration , Business Process, UI & DB and acted as a single point of contact for the entire UI maintenance and enhancements along with the build activities.

Assistant Consultant

SoftwareAG
01.2012 - 03.2013
  • Delivered some key projects for international clients like Standard Chartered Bank and Software AG HQ.
  • ·Analyzed business requirement and designed technical solution; administered UI, DB and business-related changes.
  • ·Implemented & unit tested the application.
  • Promoted and was assigned onsite international assignment due to excellent capabilities shown in these projects.


System Engineer

Infosys Limited
04.2010 - 01.2012
  • Delivered and maintained the DSAS (Directory Services Address Service) application for Apple, United States.
  • Part of the application development team and led a team of 3 members from offshore; interacted with onsite and offshore clients.
  • Prepared workflow as per client requirements in SAP Business Objects (Data Services XI)
  • Analyzed client requirements and delivered optimal solutions.
  • Awarded twice during this short period with Spot Award and Outstanding Performer SE.

System Engineer Trainee

Infosys Limited
10.2009 - 04.2010
  • Acquired skills on multiple technologies via trainings attended and completed for JAVA, JSF, JSP, UNIX and Oracle.
  • Learnt to work under a stressful environment by attending trainings and clearing exams almost every 2 days for a continuous period of 6 months.
  • Got the initial feel of working for a world class company like Infosys and was a part of one of the best technical training campuses in the world in Mysore, India.

Education

B.Tech. in Electrical & Electronics Engineering -

VIT University
01.2009

Skills

  • Application Development and Maintenance
  • Salesforce CPQ & CRM
  • CloudSense CPQ
  • Core JAVA
  • UNIX, LINUX and Windows
  • Oracle and Microsoft SQL Server
  • webMethods Integration Server
  • webMethods CAF & BPM
  • JMS (Universal Messaging)
  • System Design of HA applications
  • Software Development & Leadership
  • Team Leadership & Technical Management
  • Communication & Presentation
  • Analytical Capabilities & Problem Solving
  • Client/Stakeholder Engagement
  • Cross-functional Coordination
  • Problem Solver
  • Collaborator
  • Planner
  • Analytical and Critical Thinking
  • Team Management

Certification

  • WebMethods 8.0 certified ESB Developer
  • WebMethods 8.x certified CAF Developer
  • WebMethods 9.0 certified CAF Developer
  • WebMethods 9.7 certified BPM Developer
  • Certified ITIL 3 Foundation Professional
  • DevOps Foundation Certified

Accomplishments

Acquired Merit Certificate and Scholarship for excellent academic performance in academic years during 2007-2008 and 2008-2009 in VIT University

Languages

English and Hindi

Timeline

  • 10/01/09, 01/01/12
  • 12/01/17, Present
  • 01/01/12, 11/01/17

Notable Accomplishments

  • Awarded with 'Outstanding Performer SE (Systems Engineer)' in Infosys for exceptional technical skills and great client management capabilities in the 1st Quarter of the fiscal year during 2011-2012
  • Received 'On the Spot Award' for exemplary performance in developing and delivering a new functionality within very stringent timelines in Infosys in Jun’11
  • Received Spot Award for exemplary performance in Maxis Aug’22
  • Consistent appreciation from Maxis CIO for exemplary work
  • Multiple promotions in the last 9 months due to exemplary performance over the last 1 year

Personal Information

Date of Birth: 07/27/85

Projects

Head of IT Enterprise Apps Services, Apr’23-Present, Maxis has a big portfolio of more than 10 Enterprise Applications. I am currently managing this entire portfolio., Cross-functional manager, lead and mentor for the entire team of IT Enterprise Apps (25+ people), Manage the CAPEX/OPEX for applications under my purview, Manage, mentor and provide guidance to the entire team working on multiple technologies like Salesforce CPQ & CRM, ServiceNow FSM & GSM, PeopleSoft, SAP ECC, SAP BW which is planned to be migrated to SAP S4/HANA, Team management including appraisals, Stakeholder management including the CIO, CEBO (Chief Enterprise Business Officer), Head of Architecture & Head of Program Management MPLIFY Transformation project, Salesforce CPQ & CRM, May’21-Mar’23, Maxis was transforming the current legacy application for onboarding and managing Enterprise customers. The chosen technology was Salesforce CPQ & CRM., Technical Lead and mentor for the entire Maxis team along with the MS partners (35+ people), Transition the entire knowledge and capabilities from the SI to Maxis & the MS partners, Manage entire opportunities & order inflow of more USD 100 million, Identify, manage and resolve multiple system issues identified during the multiple phases of transformation, Stakeholder management involving the CIO, CEBO (Chief Enterprise Business Officer), Head of Architecture & Head of Program Management, Technical SPOC for the entire transformation involving multiple phases and multiple parties involving the business, BA’s, development and operations teams including the SI & vendors webMethods ESB Integration, SoftwareAG webMethods (Integration), Dec’17 – Apr’21, SoftwareAG webMethods is the integration backbone of Maxis. There are more than 100 mobile, web-based and backend applications that talk to each other via webMethods SOAP & REST based APIs and the current webMethods platform supports more than 8 million transactions a day in Maxis. Integrated applications include MyMaxisApps, Kenan, Amdocs CES, Salesforce, SAP., Technical Lead and mentor for webMethods Team, Implemented the upgrade from webMethods 8.2 to webMethods 9.12, Designed and implemented the entire HA & DR setup for Maxis using HP-GTM (Global Traffic Manager), Lead and implemented the creation of an in-house team within Maxis for webMethods to reduce the expensive vendor dependencies, Automated and improved more than 30 processes related to the entire integration architecture DR setup for DCVS, DHL, Malaysia, Logistics, Aug’17-Oct’17, DHL’s DCVS (Data Capture & Validation Service) team was looking to establish a DR setup to enable service continuity due to the criticality of the application. The architecture was quite complex involving a lot of technical challenges., Worked as technical lead and synched data for BPM related artifacts Maxis Broadband Sdn Bhd, Maxis Broadband Sdn Bhd, Malaysia, Telecommunications, Jun’15-Jul’17, Maxis Broadband Sdn Bhd is one of the leading telecommunications companies in Malaysia which is using webMethods ESB as the integration backbone of the enterprise for the past 15 years; maintained & supported multiple new functionalities and enhancements across Maxis., Technical lead and assisted the team in maintenance of IS, Broker and Terracotta Johnson & Johnson, Johnson & Johnson, USA, Consumer Products R&D Division, Jan’15-May’15, Johnson & Johnson’s R&D team was trying to come up with a set of reports to identify the details of suppliers, constituents and raw materials being used to develop a particular formula as well as wanted to compare the constituents and Raw materials being used in a particular formula., Worked as UI Lead for the project and provided support in Angular.js, jQuery and Twitter Bootstrap and developed JSON contracts, webMethods IS development along with Terracotta (Big Memory) Chevron Material Management, Chevron Corporation, USA, Oil & Gas, Jul’14-Dec’14, Chevron was trying to automate and implement governance within the internal process for material procurements from different vendors. Worked on webMethods BPM for preparing material data in SAP and provided some data management using webMethods One Data MDM system., Liaised with SAP adapters and acted as BPM, CAF and ESB developer NIC Entrance Card POC, National Information Center, Ministry of Interiors, Saudi Arabia, Government, Jun’14, A POC was developed for the Pre-sales Team which involved displaying the capabilities of webMethods product suite, with ARIS M2E and webMethods BPMS and CAF capabilities. The demo was a huge success, and the client was very impressed with the POC., Facilitated BPM, CAF and ESB development along with MS SQL server activities; designed & created engineer for the POC, Worked from offshore and appreciated by the sales team for helping the team with the demo Inspire K&N, Kuehne & Nagel International AG, Germany, Transport & Logistics, Nov’13-May’14, K&N was undergoing a major integration revamp throughout the organization and as part of this, the existing 18-year-old B2B platform was replaced with webMethods B2B platform. As part of the replacement for B2B platform the complete B2B solution was being renewed to provide streamlining of business processes, end-to-end visibility and UI based Configuration Management which the existing B2B solution was unable to provide, and also integrated new B2B solution system with various applications/systems within the enterprise., Managed the development of ESB, CAF, DB and acted as a single point of contact for the entire UI maintenance and enhancements along with the build activities EPP (Enterprise Process Platform), AmBank, Malaysia, Banking, Feb’13-Oct’13, The main objective of EPP project was to automate the Customer Service Request processes. The processes automated for the Bank under this project were the EPF Generation, Loan Settlement, Discharge of Funds, Redemption, Maintenance and Customer Service Request Process. The main challenge was to deal with the customer expectations and to address the queries at a business level., Performed requirements gathering, design, implementation, testing and provided warranty support, Supervised activities related to ESB, CAF, DB and BPM task developer, Acted as a Business Analyst and transferred business requirements of clients into IT and implemented the same eCDD (Electronic Customer Due Diligence), Standard Chartered Bank, Banking, Sept’12-Jan’13, eCDD is a Web Based Wholesale Banking system wherein a new prospective client was created in the RMWB by the Relationship Manager and the case was taken forward by Client Enrichment Team which updated the client’s details in the BOWB (Back Office Workbench). This data was then validated by the FCR, and the Business Head gives approval for the onboarding of the client as suggested by the RM., Analysed business requirement and designed technical solution; administered UI, DB and business-related changes, Implemented & tested the application GIS (Global Information Services), Software AG Headquarters, Internal Operations, Apr’12-Sept’12, GIS is an application which contains entire company information (expenses, timesheets) of Software AG. This was a complete system integration project. The company metadata from SAP had to be transferred to Open Air (Cloud based system). There was a complete UI Portal to be designed. This UI application was based on webMethods CAF (Composite Application Framework-built on JSF)., Wrote SRS to implement the code and developed UI Portal Directory Services Address Services, Apple Computers Inc., Manufacturing, Apr’10-Jan’12, Directory Services Address Service is a Web Service application which addresses correction and verification. It standardizes the user input address and returns a corrected address with a matching scenario field which helps the user to identify till what level the address is deliverable. This project also involved a Geo Code look up functionality which returns a geo code value based on user input which is used to locate the closest Retail Stores based on the geo code output., Acted as a part of Application Development Team and led a team of 3 members from offshore; interacted with onsite and offshore clients, Prepared workflow as per client requirements in SAP Business Objects (Data Services XI), Managed set up of applications and Data Services XI, Analysed client requirements and provided optimal solutions

Timeline

Head of IT Enterprise Apps Services

Maxis Telecommunication
04.2023 - Current

Senior Specialist (Salesforce CPQ & CRM)

Maxis Telecommunication
10.2022 - 03.2023

Specialist (Salesforce CRM & CPQ)

Maxis Telecommunication
05.2021 - 09.2022

Specialist (webMethods)

Maxis Telecommunication
12.2017 - 04.2021

Consultant

SoftwareAG
12.2014 - 11.2017

Associate Consultant

SoftwareAG
04.2013 - 11.2014

Assistant Consultant

SoftwareAG
01.2012 - 03.2013

System Engineer

Infosys Limited
04.2010 - 01.2012

System Engineer Trainee

Infosys Limited
10.2009 - 04.2010

B.Tech. in Electrical & Electronics Engineering -

VIT University

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