Risyahida Razuwan
Flight Attendant
Shah Alam
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
FlIGHT ATTENDANT
Air Asia Sdn.Bhd, Sepang
09.2019 - 06.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement. M
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved problems, improved operations and provided exceptional service.
PRACTICUM TEACHER
Sk
Shah Alam
03.2019 - 06.2019
- Collaborated with primary classroom teacher to develop and implement activities.
- Integrated diverse teaching strategies to support all learning types.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
- Applied diverse techniques to control and improve student behavior
- Integrated diverse teaching strategies to support all learning types
Education
DIPLOMA - Teaching English As A Second Language (ESL)
Managaement And Science University
Shah Alam, Malaysia 06.2016 - 02.2019
SCIENCE -
Smk Convent Sitiawan
Sitiawan, Perak 01.2011 - 01.2015
Skills
Writing, proofreading and editing
Media Relations
Public Relations
Microsoft Office
Analytical and Critical Thinking
Critical Thinking
Dependable and Responsible
Written Communications
Accomplishments
Sucessfully published a children's book titled "Aku Bukan Copycat"
Timeline
FlIGHT ATTENDANT
Air Asia Sdn.Bhd, Sepang
09.2019 - 06.2022
PRACTICUM TEACHER
Sk
03.2019 - 06.2019
DIPLOMA - Teaching English As A Second Language (ESL)
Managaement And Science University
06.2016 - 02.2019
SCIENCE -
Smk Convent Sitiawan
01.2011 - 01.2015