Rishwan Rajendran

Dynamic and strategic leader responsible for developing, managing, and expanding global alliances and partnerships to drive business growth, enhance network connectivity, and optimize revenue opportunities. Leads negotiations, fosters high-value collaborations, and ensures alignment with corporate objectives.

Key Responsibilities:

• Develop and execute strategic partnerships with airlines, logistics providers, and key industry stakeholders to expand network reach and enhance operational synergies.
• Lead negotiations for interline, codeshare, joint ventures, and strategic alliance agreements to drive revenue growth and cost efficiencies.
• Identify and evaluate new partnership opportunities, leveraging market intelligence and industry trends to support business objectives.
• Cultivate and maintain strong relationships with global partners, industry organizations, and regulatory bodies to ensure compliance and maximize strategic impact.
• Collaborate cross-functionally with commercial, operations, legal, and finance teams to integrate partnerships effectively into the broader business strategy.
• Monitor and analyze partnership performance, optimizing agreements and identifying new revenue streams.
• Represent the airline at industry events, forums, and key stakeholder meetings to enhance brand positioning and corporate influence.

• Company Overview: the world's leading multinational aviation organization
• Serve as the primary point of contact for customers experiencing technical issues or seeking assistance with SITA's suite of aviation applications, including passenger processing, baggage handling, flight operations, and airport management systems
• Provide timely and effective resolution of customer inquiries, incidents, and service requests, utilizing advanced troubleshooting techniques, diagnostic tools, and escalation procedures to address complex technical issues and minimize downtime
• Develop and maintain a deep understanding of SITA's proprietary applications, systems architecture, and integration frameworks, serving as a subject matter expert (SME) and trusted advisor to customers and internal stakeholders
• Collaborate with product development teams, software engineers, and system architects to identify and resolve technical issues, enhance application functionality, and implement custom solutions to meet customer requirements
• Build and maintain strong relationships with key customers, airline operators, airport authorities, and other aviation stakeholders, fostering a culture of trust, collaboration, and partnership
• Actively engage with customers to gather feedback, assess satisfaction levels, and identify opportunities for product enhancement or service improvement, advocating for customer needs within the organization
• Participate in project planning, implementation, and deployment activities, providing technical expertise, guidance, and support to ensure successful delivery of customer projects on time and within budget
• Contribute to the development and delivery of training materials, technical documentation, and knowledge base articles to support customer self-service and enablement initiatives
• Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.

• Develop and implement comprehensive commercial strategies to drive revenue growth, market share expansion, and customer acquisition in alignment with the organization's overall goals and objectives
• Conduct market research, competitor analysis, and demand forecasting to identify new business opportunities, emerging markets, and potential areas for growth and expansion
• Lead the development and optimization of the airline's route network, analyzing route performance, market dynamics, and profitability metrics to identify opportunities for route expansion, frequency adjustments, and schedule enhancements
• Collaborate with cross-functional teams to evaluate route economics, negotiate air service agreements, and secure necessary traffic rights and airport slots to support network growth initiatives
• Oversee the sales and marketing functions, developing and implementing strategies to drive passenger and cargo sales, enhance brand awareness, and differentiate the airline's products and services in the marketplace
• Develop and implement revenue management strategies and pricing policies to maximize yield, load factor, and revenue per available seat kilometer (RASK), optimizing inventory allocation and pricing decisions across different market segments and fare classes
• Drive initiatives to enhance the customer experience and improve customer satisfaction levels, collaborating with operational teams to ensure seamless and enjoyable travel experiences for passengers, from booking to post-flight services
• Spearheaded the development of the commercial market for Kargo Xpress from scratch, securing coveted traffic rights to fly into Hong Kong and China, showcasing my proficiency as an Expert in CCAR-129

• Provide strategic direction and leadership to the OCC team, ensuring efficient coordination of flight operations, crew scheduling, and aircraft dispatch activities
• Develop and implement policies, procedures, and standard operating protocols to optimize operational efficiency, maximize resource utilization, and minimize disruptions to flight schedules
• Serve as the Nominated Post Holder for the OCC, responsible for ensuring compliance with all regulatory requirements set forth by the Civil Aviation Authority of Malaysia (CAAM) and other relevant regulatory authorities
• Develop and implement comprehensive emergency response and contingency plans to address unforeseen events, operational disruptions and crises
• Monitor key performance indicators (KPIs) and operational metrics to assess the performance and efficiency of OCC operations, identify trends, and implement corrective actions or process improvements as needed
• Achieved the milestone of being the youngest individual on record to pass the CAAM Post Holder interview on my first attempt with distinction

• Lead and oversee the flight dispatch team, ensuring adherence to regulatory requirements, company policies, and safety standards in all flight planning and dispatch activities
• Collaborate with operational teams, air traffic control authorities, and other stakeholders to develop and implement comprehensive flight plans that optimize route efficiency, fuel consumption, and operational performance
• Monitor weather conditions along planned flight routes and provide timely updates and advisories to flight crews, assisting them in making informed decisions regarding route adjustments, altitude changes, and weather avoidance strategies
• Oversee the navigation systems and procedures, ensuring the accuracy, reliability, and integrity of aircraft positioning and guidance during all phases of flight

• Lead and oversee all aspects of flight dispatch operations, including flight planning, weather analysis, fuel management, and communication with flight crews and air traffic control authorities
• Design, develop, and implement comprehensive training programs for flight dispatch personnel, covering topics such as flight planning procedures, weather analysis techniques, communication protocols, and regulatory compliance
• Conduct regular training sessions, workshops, and simulations to enhance the skills, knowledge, and proficiency of dispatch team members
• Evaluate the effectiveness of training programs and instructional methodologies, soliciting feedback from participants and stakeholders to identify opportunities for improvement and refinement

• Provide effective leadership and guidance to the flight dispatch team, fostering a culture of excellence, collaboration, and continuous improvement
• Collaborate closely with the Flight Dispatch Manager to develop and implement comprehensive flight planning strategies that optimize route efficiency, fuel consumption, and operational performance
• Oversee the monitoring of weather conditions along the planned flight routes, providing timely updates and advisories to flight dispatchers and flight crews

• Collaborate with pilots and flight operations teams to develop comprehensive flight plans, taking into account factors such as weather conditions, airspace restrictions, and aircraft performance capabilities
• Monitor weather conditions along planned flight routes using meteorological data and aviation weather forecasting tools
• Calculate fuel requirements for each flight leg based on factors such as aircraft weight, distance, weather conditions, and anticipated delays