Rishi Ram Madahvan
Business Process Outsourcing & Shared Services Operations
Kuala Lumpur, Malaysia,Seremban
Summary
Experienced Operations Director with more than 15 years of exposure in Business Processing Outsourcing and Shared Services environment. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of banking and insurance business. Recognized for inspiring team members to excel and encouraging creative work environments. Articulate communicator, capable of building lasting relationships with senior management, clients, business partners and stakeholders. Visionary with track record for finding innovative ways to grow revenue and increase margins. Championed the development and implementation of strategic plans and innovative marketing ideas.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Client Service Delivery Lead - Platinum Account
Accenture International Limited
Puchong, Selangor
01.2021 - Current
- Managed 101 team members, leaders and managers across 14 functions in Multinational and Sanctions Operations supporting all countries in Asia Pacific, Europe, Middle East Africa, North Americas and Latin Americas, resulting in approximate US$2.74M increase in 2019 annual revenue.
- Devised, deployed and monitored processes to boost long-term business success and yielded efficiencies and saves of 35% (US$965K) through process streamlining, automation and work absorption in 2019.
- Assessed Profit & Loss account and Headcount Capacity reports to evaluate team performance on monthly and quarterly basis, develop targeted improvements in managing resources excess/deficit across the whole centre and implement changes resulting in 27% headcount reduction while increasing optimum productivity by 12%.
Director, Multinational and Global Sanctions Ops
AIG Shared Services Sdn Bhd
Puchong, Selangor
10.2011 - 01.2021
- Led and managed around 80 personnel covering 15 diverse Multinational functions through a difficult post failed integration period back in 2014.
- Re-engineered the Multinational policies, procedures and processes in Shared Services KL by creating pre and post-acceptance phases with objective to increase work quality and reduce process turnaround time by 40%.
Operations Manager, International Trade Services
Standard Chartered, SCOPE International Pte Ltd
, Kuala Lumpur
05.2010 - 10.2011
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and manage direct reports.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Financial Analyst
Lenovo Technology
, Kuala Lumpur
11.2007 - 05.2009
- Prepare IBM leasing reports to indicate change of Current & Overdue Account Receivables.
- Formulate Weekly Dispute Summary Report to address disputes and host weekly calls with IBM Westpac to resolve disputed receivables and expedite payments.
- Guide and led Order Loading, Billing Team, CMR team to understand flow of process in terms of IBM accounts and customers.
Business Credit Analyst
CIMB Bank
, Kuala Lumpur
01.2007 - 11.2007
- Managed portfolios of 70 Business Accounts with borrowings ranging from RM1.0M to RM50.0M.
- To comply with internal and external regulatory requirements by performing credit checks and appraisal for annual reviews on the clients.
- Analyse statistical data and credit behavioural from clients’ financial reports, internal system records, other Financial Institution findings and credit checks (i.e. CTOS and CCRIS).
- Present and recommend clients’ credit resumes to the Bank’s approving authority for credit approvals.
Assistant Manager
HSBC
Cyberjaya, Selangor
08.2003 - 01.2007
- Led an overall team of 25 executives which assures applications submitted were completed with the highest quality level within the agreed Service Legal Agreement (SLA).
- Promoted from Senior Executive to Assistant Manager within 15 months of service due to excellent performance with great leadership and motivational skills
- Successfully developed 90% of staffs as per the process development matrix.
Education
BA Hons - Financial Accounting
Universiti Tenaga Nasional (Uniten)
06.2001 - 07.2003
Skills
Business operations
Timeline
Client Service Delivery Lead - Platinum Account
Accenture International Limited
01.2021 - Current
Director, Multinational and Global Sanctions Ops
AIG Shared Services Sdn Bhd
10.2011 - 01.2021
Operations Manager, International Trade Services
Standard Chartered, SCOPE International Pte Ltd
05.2010 - 10.2011
Financial Analyst
Lenovo Technology
11.2007 - 05.2009
Business Credit Analyst
CIMB Bank
01.2007 - 11.2007
Assistant Manager
HSBC
08.2003 - 01.2007
BA Hons - Financial Accounting
Universiti Tenaga Nasional (Uniten)
06.2001 - 07.2003
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