RISHI SHARMA
Kuala Lumpur
Summary
Driven Business Japanese speaker with over 7 years of experience in the business Japanese industry. Eager to secure a challenging position within an organization that fosters both professional and personal growth. Seeking opportunities to maximize skills for organizational success and excel in a dynamic environment with room for advancement.
Overview
8
8
years of professional experience
Work History
Team Leader - Project Management
TDCX
02.2025 - Current
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Responsible for the day to day management of the contact center to ensure KPIs are met.
- Develop review and distribute daily,weekly and monthly performance and service reports to make recommendations to project manager to maintain the agreed service level to the customers.
- collaborate with customer experience and training team to identify the issues, drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, teams and client.
- Enhance the performance of team members by creating team connection, team briefings and monthly coaching sessions.
Process Developer
Genpact
08.2023 - Current
- Interacting with T3 Level Support Specialist , Allocating and managing resources , Oversee day to day operation, Recognize high performance and reward accomplishments , Organizational and time- management skills, In depth knowledge of performance metrics.
- Responsible for meeting the process, SLA’s knowledge management. Assist team members in queries and process clarification.
- Identify areas of improvement and contribute towards adding value to the customers.
- Developed a business process management system that tracked and monitored process performance, leading to a X% increase in process compliance
- Developed and implemented process control strategies to reduce process variability and improve process stability
- Conducted root cause analysis to identify and resolve process-related issues, resulting in improved process efficiency and cost savings
Japanese Customer Service Specialist
Majorel Malaysia
01.2022 - 08.2023
- Interacting with Japaneses clients via calls emails and chats and maintaining high level of quality in every customer interaction.
- Accurately loging all interactions via client's contact management system.
- Communicating positively and effectively with team members, customers and partners.
- Assisting with clients in resolving their service related issue according to documents procedures and processes.
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
- Developed customer service scripts to ensure consistent customer service across all customer service channels
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
AR senior Analyst Japanese Language
IHG
01.2021 - 12.2021
- Provided active support to Japan hotels in maintaining the Financials P&L sheets and General Ledger Accounting and Account Receivable.
- Ensured all procedures and provided support in translating the contents from Japanese to English and vice versa.
- Created New customer’s accounts credit reference check and revision of credit limits.
- Interacted with Japan hotels regularly and managed credit review meetings.
- Helped Team leader and Manager and performed cash application of receipts.
- Provided full support in addressing all audit queries on time to time basis.
- Assisted in preparing reports and presentations for senior management, ensuring accuracy and timeliness
- Analyzed financial data, identified trends and variances, and provided timely and accurate reports to senior management
Japanese Interpreter and Translator
Honda Cars
08.2019 - 08.2020
- Planned and scheduled business meetings with Thailand and Japan Honda teams.
- Translated and Interpreted business level documents and correlation meetings from Japanese to English and Vice versa.
- Demonstrated and maintained high degree of integrity and confidentiality of the organization.
- Summarized MOM's and sent it to all members of team.
- Ensured high quality and relevancy of translations.
- Drafted and distributed letters, memos, and other correspondence to clients, witnesses, and other parties in a timely and professional manner
- Established and maintained relationships with external vendors and suppliers, resulting in improved quality and delivery of products and services
Japanese Teacher
Nihongo Center
05.2018 - 06.2019
- Created and maintained a welcoming, friendly, engaging, and nurturing classroom environment where all students felt comfortable.
- Explained usage of Hiragana, Katakana, Kanji and Grammer patterns to students.
- Prepared class schedule and test papers for students.
- Evaluated student progress and performance and reported findings to the student’s regular teacher
- Monitored and reported student progress to the teacher, providing feedback on areas of improvement
- Maintained accurate records of student attendance and behavior, and reported any issues to the student’s regular teacher
Japanese Tourist Guide
Vaishali Travels Pvt. Ltd.
03.2017 - 03.2018
- Performed sightseeing to various places across India such as New Delhi, Agra, Jaipur etc.
- Explained the natural and cultural history of India to Japanese Clients.
- Developed creative tour programs to delight the clients and exceed their expectations.
- Developed and implemented an editorial style guide to ensure consistency across all content
- Developed a personal mission statement to guide career decisions
Education
B.com -
University of Delhi
09.2017
Advanced diploma - Japanese Language
Bhartiya Vidya Bhavan
03.2017
N2 Level - Japanese Language
Nihongo Center
12.2018
IT help Desk - undefined
Udemy
09.2023
Power Platform Developer - undefined
Microsoft
12.2023
High School Diploma -
Business Japanese Langauge And Translation
Tokyo04-2025
Skills
- Adaptability
- Customer Service
- Microsoft Excel
- Microsoft Office
- Fast Learner
- Ability to Multitask
- Communication Skills
- Customer Care
- Team Management
- Content Writing
- Translating
- Interpreting
- Japanese Language
- Good team player
- Creative Thinking
- Active Listening
- IT Help Desk
- Power Platform
- BJT
- Salesforce
- Oracle
Websites
LANGUAGES
Hindi
English
Japanese
Punjabi
Hobbies and Interests
MMA, Swimming, Running, Dancing, Yoga, Calisthenics, Travelling, Exploring
Extra-Curricular Activities
Marathon at IIT Delhi, New Delhi April 2017 — April 2017 Ruunner at IIT Delhi Marathon organized by Delhi Traffic police and Government of Delhi. Marathon at MSNS, Alwar January 2010 — January 2010 Runner at Alwar Rajasthan India organized by President of MSNS.
Training
Japanese Language, Japan Foundation April 2017 — October 2017
INTERNSHIPS
- Japanese tutor at Pragati the N power, New Delhi April 2018 — June 2018
- Worked as an Japanese tutor for 3 Months.
- HTML CSS JAVA Script
Timeline
Team Leader - Project Management
TDCX
02.2025 - Current
Process Developer
Genpact
08.2023 - Current
Japanese Customer Service Specialist
Majorel Malaysia
01.2022 - 08.2023
AR senior Analyst Japanese Language
IHG
01.2021 - 12.2021
Japanese Interpreter and Translator
Honda Cars
08.2019 - 08.2020
Japanese Teacher
Nihongo Center
05.2018 - 06.2019
Japanese Tourist Guide
Vaishali Travels Pvt. Ltd.
03.2017 - 03.2018
Advanced diploma - Japanese Language
Bhartiya Vidya Bhavan
N2 Level - Japanese Language
Nihongo Center
IT help Desk - undefined
Udemy
Power Platform Developer - undefined
Microsoft
B.com -
University of Delhi
High School Diploma -
Business Japanese Langauge And Translation
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