Summary
Overview
Work History
Education
Skills
Summary
Timeline
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Rinashny Gunasegaran

Lead IT Engineer
Subang Jaya,10

Summary

Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Independent decision-maker with sound judgment consistently contributing to company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise, and exceptional problem-solving skills. Approach tasks methodically and in an organized manner to optimize coverage and meet operational demands.

Overview

12
12
years of professional experience
2024
2024
years of post-secondary education
2
2
Languages

Work History

ASSISTANT MANAGER, Infrastructure & Workplace

Kellogg's
Kampung Baharu Nilai, Negeri Sembilan
04.2023 - Current
  • Responsible for the design, implementation, and maintenance of the company's IT infrastructure and workplace technologies
  • Managing workplace technologies, such as software, hardware, and collaboration tools.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Leading IT projects, ensuring they are delivered on time and within budget.
  • Analyzing and resolving technical issues related to infrastructure and workplace systems.
  • Ensuring the security of IT systems and data.
  • Proven ability to lead a team of 5.

Global Support Executive

Jotun Paints (Malaysia) Sdn Bhd
11.2019 - 02.2023
  • Streamlined support processes for increased efficiency and faster response times.
  • Maintained comprehensive knowledge of industry developments, staying ahead of emerging trends and technologies relevant to global support operations.
  • Personally mentored senior management personnel during transitional periods following assignment to new geographic locations.
  • Coordinated cross-functional efforts to address complex global support challenges, delivering effective solutions in a timely manner.
  • Enhanced customer satisfaction by effectively addressing and resolving global support issues.
  • Authored documentation on unique challenges specific to providing support for customers in globally to aid on-site management.

Helpdesk Support

Swift
Kuala Lumpur, Kuala Lumpur
07.2016 - 07.2019
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Well versed in Active Directory, Jira and Confluence creation.
  • Knowledge in using CISCO, CIPC,Citrix server and Microsoft exchange, VMware and VMSphere
  • Configuration and setups of Ms Office application
  • Creating incident tickets via salesforce and nexo
  • Handling live chats
  • Remote Desktop
  • Troubleshooting printer, desktop, and laptops
  • Troubleshooting browsers
  • Creating, unlocking & Troubleshooting user’s account
  • Installation of authorized and approved software requests
  • Network troubleshooting
  • Oversaw decrease in average daily number of trouble tickets by 80% after expanding helpdesk support to 24/7 operations.

Technical Support Specialist

Razer
Petaling Jaya, Selangor
03.2013 - 06.2016
  • Handling emails and calls related to Razer device issues
  • Troubleshooting Razer gaming devices
  • Assisting users to setup and configure their devices
  • Driver updates
  • Handling purchases related issues
  • Software installation
  • Resolved 100 technical support inquiries per day.

Education

Primary/Secondary School/O Level - SPM

HIGH SCHOOL
Subang Jaya, 10
01.2010

Diploma of Computer Science/Information Technology - INFORMATION TECHNOLOGY

INTI College Subang Jaya
Subang Jaya, 10
12.2015

Bachelor of Arts - Business Administration And Management

Sunway University
Petaling Jaya, Selangor, Malaysia
04.2001 -

Skills

Certified cloud practitioner on AWS

Power BI data visualization

Proficient in Azure solutions

Microsoft Office 365

Proficient in Microsoft Web Expression

Proficient in Visual Basic NET

Proficient in Visual Studio

Linux command line proficiency

Effective team leadership

Process optimization expertise

Project planning expertise

Expense management

Summary

Certifications & Skills Summary:

  • AWS Certified Cloud Practitioner
  • Power BI Certified
  • Security Operations Centre (SOC) Certified
  • ITIL 4 Foundation Certified
  • Service Desk Institute (SDI) Certified
  • APMG International Certified Service Desk Analyst
  • Microsoft Office Proficient
  • Microsoft Azure Fundamentals Certified
  • Red Hat Enterprise Linux Knowledge


Key Attributes:

  • Strong sense of responsibility
  • Highly inquisitive, creative, and resourceful
  • Excellent written, verbal, and collaborative communication skills
  • Passionate and always eager to learn

Timeline

ASSISTANT MANAGER, Infrastructure & Workplace

Kellogg's
04.2023 - Current

Global Support Executive

Jotun Paints (Malaysia) Sdn Bhd
11.2019 - 02.2023

Helpdesk Support

Swift
07.2016 - 07.2019

Technical Support Specialist

Razer
03.2013 - 06.2016

Bachelor of Arts - Business Administration And Management

Sunway University
04.2001 -

Primary/Secondary School/O Level - SPM

HIGH SCHOOL

Diploma of Computer Science/Information Technology - INFORMATION TECHNOLOGY

INTI College Subang Jaya
Rinashny GunasegaranLead IT Engineer