RINA KASTURI PALANIVELU
Senior Assistant Vice President
Summary
A performance-driven professional bringing an excellent level of business acumen and a record of achievements developed over 15 years. Ability to coordinate with internal/external customers for running successful business operations and experience in implementing procedures and service standards for business excellence. Adroit in ensuring delivery of high-quality services to support customer/stakeholders' business requirements and achieving continued high customer satisfaction from all operational users for services. Persevering, rigorous, and self-motivated with excellent interpersonal, communication, and organizational skills with proven abilities in customer/stakeholder management.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Senior Assistant Vice President - Transformation
Citibank
05.2023 - Current
- Managed a diverse portfolio of projects linked to consent orders & corrective action plans, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Delivered above the target of 10% reduction in manual touch points for reconciliations teams working in tandem with operations and technology.
- Increased efficiency by streamlining processes and implementing new software tools and systems such as Xceptor Reconhub , TLM and Appian for securities services teams globally.
- Shaped solutions and approaches by leveraging trends in auto matching logic across different clients.
- Prepared and recorded meeting minutes and documented actions taken at committee meetings and special sessions.
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Established and directed successful programs focused on EUC reduction by 35%.
- Reported issues to higher management with great detail.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Oversaw change management initiatives across different transformation programs globally.
Fund Accounting Reconciliations -Assistant Vice President
Citibank
- Managing a large team within fund accounting reconciliation covering cash, stock, and trade IM vs Citi reconciliations
- Managing team to oversee and mitigate conduct and systemic risks
- Leading several stakeholders and client meetings
- Drafting and reviewing BRDs to automate manual reconciliations
- Leading restructure of reconciliations target operating model from functionalization to regionalization model
- Leading EUC reviews to eliminate MTP and improve STP rate by onboarding reconciliations into automated platforms
- Leading Deep Dive reconciliation review to eliminate manual errors and automate processes where applicable
- Leading SOP review for reconciliation on a quarterly basis
- Preparing, reviewing and rationalizing internal KPI/KRI for reconciliations.
Manager of Operations - GMO Breaks Management
HSBC Electronic Data Processing
- Drafting and leading strategic initiatives for Reconciliations: accounts and source codes inventories, Silverstone golden consolidated MI leading to bank-wide adoption
- Leading cost allocation and management for reconciliation production teams
- Producing Reconciliations blueprints to facilitate change management around onboarding/enhancements, maintaining rule book, and setting governance framework for Recs MI, IT delivery, and static data management
- Managing team to oversee and mitigate conduct and systemic risks and drive operational excellence
- Performing detailed analysis and presenting fixes to program and project steerco
- Primary consultant for Global MI Recs reporting for various business stakeholders working in tandem with Global Business Intelligence to design and deliver accurate MI using Qlikview, FileNet, Lavastorm, and Data360 Agile analytics tools: scrum calls, raising user stories via JIRA, backlog grooming, and spring planning, UAT testing, Pre and Post go-live support
- Centralizing and rationalizing internal KRI/KPI reporting for Recs to achieve managing through matrix and transparency in evidence-based decision making
- Influencing TLM adoption by stakeholders and providing ad hoc training and guidance
- Actively leading various INSPIRE programs such as People and Engagement, Reward and Recognition, Newsletters, etc.
HSBC France GMO Inter-system Reconciliations GSE
HSBC Electronic Data Processing
- Interest Rates and Equity Derivatives Pre-settlement inter-system reconciliations (Electronic platform to Primary Trading System (PTS) / PTS to PTS / PTS to Back Office systems) migration from Paris involving 3 months of on-site training
- Performing supervisory checks for true and systemic breaks for high-risk reconciliations
- Primary contact for the onshore IRD Middle Office teams
- Post-mortem reviews and escalations to Senior Management, participation in weekly global Control calls
- Constantly reviewing Recs logic to remove redundancies and drive efficiency
- End-to-end knowledge of derivatives trade lifecycle and conducting frequent classroom training to share knowledge with the rest of the department.
HSBC Bank USA GMO Reconciliations GSE
HSBC Electronic Data Processing
- Intellimatch to TLM Premium system migration working group lead
- Pioneer role out of TLM Premium for HSBC Global Markets Operations
- Analyzing and defining specifications with IT, Project management, and business lines to improve reconciliations quality and workflow
- Setting auto-allocation and auto-matching rules resulted in a drastic reduction in the number of open breaks to investigate
- Lean Six Sigma Yellow Belt certification on Cognos report rationalization and automation, resulting in a saving of 4h of manual work per day
- Preparation of procedures and documentation to support de-risking plan and dual-site strategy (to Manila)
- Participation in Recs inventory migration from London.
HSBCnet UK Helpdesk GSE
HSBC Electronic Data Processing
- Appointed as an accredited team trainer to support incoming migration from India and trained over 30 staff to provide exceptional service, driving retention and satisfaction
- Defining and documenting procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Educating clients by explaining key information regarding products and services to encourage informed decision-making.
Bacstel IP UK Helpdesk GSE
HSBC Electronic Data Processing
- Managing customer expectations by clarifying needs, identifying and resolving issues, and consistently exceeding call speed, accuracy and volume benchmarks
- Handling escalated customer service concerns from relationship managers to preserve revenue streams from key customers
- Developing training materials to train and mentor new employees on end-to-end processes to promote efficiency and productivity team-wide
- Reducing process lags and effectively training staff on customer satisfaction protocols and first-call resolution best practices
- Troubleshooting daily IT desktop client issues, supporting multiple departments and various branches.
Software Cum Equipment Engineer
ON Semiconductor
- The nature of the job was to develop custom-made applications for industrial Vision applications in order to aid in quality assurance and set a margin on over-rejection and under-rejection
- The role required a thorough study of the complex and specific product requirements provided by customers and management to design the system using Euresys software and write custom codes to ensure optimal quality is achieved.
Education
Bachelors of computer science (Hons) -
Inti International College / Coventry University
Nilia, Malaysia 10.2002 - 05.2005
Skills
Consulting
Project Management
Operations Management
Risk Management
KPI Tracking
Data Management
Data Analysis
Global and strategic mindset
Stakeholder and client relationships management
Leadership and people management
Business process improvement and re-engineering
Systems implementation and roll out
Cost management
Agile practitioner
Staff training and development
Linked In
https://www.linkedin.com/in/rinakasturi-17291198
Additional Informational Skills
- Awards, Yellow Belt Certified for multiple projects
- Active in Reward and Recognition, Events Planning, Newsletter, and Editorial board, Client Forums, and Stripe Side Co-Lead for People & Engagement Focus Groups
- Winner of Lion's Den for Innovation and Excellence in Cash Services 2018/19
- 100 Club Semifinalist 2012/13
- Merit student Award - Inti University College Nilai (Coventry University)
- Active in sports - Futsal (Best Female player 2012, 2015, 2016, 2017)
- Budding Journalist, Pizza Hut and Star newspaper
Timeline
Senior Assistant Vice President - Transformation
Citibank
05.2023 - Current
Bachelors of computer science (Hons) -
Inti International College / Coventry University
10.2002 - 05.2005
Fund Accounting Reconciliations -Assistant Vice President
Citibank
Manager of Operations - GMO Breaks Management
HSBC Electronic Data Processing
HSBC France GMO Inter-system Reconciliations GSE
HSBC Electronic Data Processing
HSBC Bank USA GMO Reconciliations GSE
HSBC Electronic Data Processing
HSBCnet UK Helpdesk GSE
HSBC Electronic Data Processing
Bacstel IP UK Helpdesk GSE
HSBC Electronic Data Processing
Software Cum Equipment Engineer
ON Semiconductor