RINA BINTI MD AMRI
SALES EXECUTIVE
Summary
Dynamic Store Manager with proven success at BWY HOLDING SDN BHD, excelling in customer service management and team development. Achieved significant sales growth through innovative merchandising and strong client relationships. Skilled in cash management and loss prevention, fostering a high-performing team dedicated to exceptional service and operational excellence.
Overview
12
12
years of professional experience
Work History
Store Manager
BWY HOLDING SDN BHD
10.2017 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Quality Control Analyst
DUOPHARMA BIOTECH
10.2014 - 09.2017
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Developed and implemented quality control processes to meet product standards.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
- Reduced customer complaints with consistent monitoring of products for adherence to company standards.
- Analyzed quality and performance data to support operational decision-making.
Retail Executive
Guardian
01.2014 - 09.2014
- Collaborated with corporate teams on promotional events, maximizing store visibility within the community.
- Fostered an inclusive company culture by promoting diversity and inclusion, contributing to a positive work environment for all employees.
- Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Optimized store layout for improved traffic flow, creating a more enjoyable shopping experience for customers.
- Managed inventory levels for optimal product availability and reduced stock obsolescence.
- Addressed customer issues promptly, resolving complaints and maintaining high levels of customer retention.
Nurse
CLINIC WONG & CHYE
01.2013 - 12.2013
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
Education
High School Diploma -
PUSAT TEKNOLOGI DAN PENGURUSAN LANJUTAN
Shah Alam, Selangor, Malaysia 04.2001 -
No Degree - SPM
SMK BANDAR UTAMA
Damansara, Selangor, Malaysia 04.2001 -
No Degree - UJIAN PENILAIAN SEKOLAH RENDAH
SEK KEB BANDAR UTAMA
Damansara, Selangor, Malaysia 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Store operations
Shift scheduling
Cash management
Loss prevention
Store displays
POS systems
Team leadership
Store opening and closing
Timeline
Store Manager
BWY HOLDING SDN BHD
10.2017 - Current
Quality Control Analyst
DUOPHARMA BIOTECH
10.2014 - 09.2017
Retail Executive
Guardian
01.2014 - 09.2014
Nurse
CLINIC WONG & CHYE
01.2013 - 12.2013
High School Diploma -
PUSAT TEKNOLOGI DAN PENGURUSAN LANJUTAN
04.2001 -
No Degree - SPM
SMK BANDAR UTAMA
04.2001 -
No Degree - UJIAN PENILAIAN SEKOLAH RENDAH
SEK KEB BANDAR UTAMA
04.2001 -