Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic
Rifat Alam Joy

Rifat Alam Joy

Food & Beverage Associate
Puchong Jaya, Selangor

Summary

To work with full strength in a dynamic organization, where I can add the value of the organization. I am a hard worker and good learner and seeking for the challenges to value on the preferences, where I can enhance my working skill, strength and experience which helps achieving target.

Worked three years in Five Star Hotels as a waiter, plus Responsible Barista Shift Manager with 8 months of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
14
14
years of post-secondary education
4
4
Languages

Work History

Barista Supervisor

Seven Sips Yogurt Shop
08.2023 - Current
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Open and close shift with cash registration.
  • Designed and adjusted work schedules to meet business demands

Fine Dining Server

Park Royal Collection By Pan Pacific
06.2023 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Serve Alcohol to Guests.

Restaurant Waiter

Four Points By Sheraton
03.2021 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Restaurant Waiter

Le Meridien
07.2019 - 12.2021
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Met with chef to review daily specials and menu changes.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

Bachelor of Science - Hospitality Management

Lincoln University College
Petaling Jaya, Selangor
03.2023 - Current

Associate of Science - Science Education

Dhaka Imperial College
Dhaka, Bangladesh
01.2016 - 07.2018

High School Diploma -

Banani Bidyaniketan
Dhaka, Bangladesh
01.2005 - 06.2015

Skills

POS Systems

Reference

Ashfiq Amin Joy

F&B Manager: Four Points By Sheraton

Phone Number: 01793532164


Peggy 

Owner: Seven Sips Yogurt

Phone Number: 0123867198


Timeline

Barista Supervisor

Seven Sips Yogurt Shop
08.2023 - Current

Fine Dining Server

Park Royal Collection By Pan Pacific
06.2023 - 08.2023

Bachelor of Science - Hospitality Management

Lincoln University College
03.2023 - Current

Restaurant Waiter

Four Points By Sheraton
03.2021 - 12.2022

Restaurant Waiter

Le Meridien
07.2019 - 12.2021

Associate of Science - Science Education

Dhaka Imperial College
01.2016 - 07.2018

High School Diploma -

Banani Bidyaniketan
01.2005 - 06.2015
Rifat Alam Joy Food & Beverage Associate