RIDZUAN BIN MAJID
CONSULTANT
Seri Kembangan
Summary
Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
1
1
Language
12
12
years of professional experience
Work History
Staff
Guardian, AEON Taman Equine
01.2014 - 06.2014
- Assisted customers with product inquiries and transactions, enhancing service experience.
- Maintained cleanliness and organization of sales floor to promote optimal shopping environment.
- Processed customer returns and exchanges, resolving issues promptly to maintain satisfaction.
Sales Assistant
Tized Jeans and Studio, AEON Taman Equine
02.2015 - 09.2019
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained inventory organization and performed stock replenishment efficiently.
- Collaborated with team members to execute visual merchandising standards effectively.
- Developed promotional displays that increased foot traffic and engagement in-store.
Senior Customer Service Associate
Royal Sporting House (RHS), AEON Taman Equine
09.2019 - 07.2020
- Led customer service team to enhance satisfaction and resolve complex inquiries efficiently.
- Developed training materials for new associates, improving onboarding process effectiveness.
Sales Promoter
TRACEY STAR ( HANDBAG )
08.2020 - 09.2020
- Engaged customers through product demonstrations to enhance brand awareness.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new staff on product knowledge and sales techniques to improve team performance.
Assistant Supervisor
Mr. DIY, AEON Taman Equine
09.2020 - 03.2022
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored new staff to enhance team performance and customer service quality.
- Monitored employee performance and provided feedback to foster professional development and accountability.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
Sales Associate
Skechers
03.2022 - 09.2023
- Provided exceptional customer service, enhancing overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Trained new associates on sales techniques and store policies, fostering a cohesive team environment.
- Collaborated with team members to meet sales goals and improve store performance.
Consultant
The Body Shop, Store
09.2023 - Current
- Assisted customers in selecting products that meet their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Analyzed customer feedback to improve service strategies and enhance overall shopping experience.
- Collaborated with cross-functional teams to streamline retail operations and increase efficiency.
Education
SMK Abdullah II
Semporna, Sabah 04.2001 -
Skills
Strong teamwork
Cleaning and organization
Cleaning skills
Customer relations skills
Customer service expertise
Sales experience
Employee mentoring
Advanced [software] knowledge
Teamwork and collaboration
Team building
Multitasking Abilities
Multitasking
Teamwork
Timeline
Consultant
The Body Shop, Store
09.2023 - Current
Sales Associate
Skechers
03.2022 - 09.2023
Assistant Supervisor
Mr. DIY, AEON Taman Equine
09.2020 - 03.2022
Sales Promoter
TRACEY STAR ( HANDBAG )
08.2020 - 09.2020
Senior Customer Service Associate
Royal Sporting House (RHS), AEON Taman Equine
09.2019 - 07.2020
Sales Assistant
Tized Jeans and Studio, AEON Taman Equine
02.2015 - 09.2019
Staff
Guardian, AEON Taman Equine
01.2014 - 06.2014
SMK Abdullah II
04.2001 -
Training and Award
- Certificate of Appreciation, Stock Take Incentive Reward Mr. DIY, AEON Taman Equine, Seri Kembangan. [2022]
- Ultimate Guide to Exceptional Customer Service Training Program Azimuth Centre of Excellence Sdn. Bhd. and Mr. DIY. [2020]
MAKEUP
Makeup Artist: In the beauty industry, MUA is shorthand for someone professionally trained to apply makeup for clients, events, or productions.