RIDZUAN HASSAN
BAYAN LEPAS
Summary
Detail-orientated Business Development Manager - adept at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
11
11
years of professional experience
3
3
Languages
43
43
years of post-secondary education
Work History
Business Development Manager
DHL Supply Chain
11.2023 - Current
- Establish and stream align with current team members on current market trend and potential pipelines
- Strategize business approach with viable concept towards customer request
- Directly reporting on monthly activities & plausible business opportunity
- On going product development with operation to drive better solution with the rapid demand up going with the current market revolution
- Building synergy and attaining knowledges through virous programs & meeting (conferences, exhibition & professional market workshop)
- Continuous training to learn the overall company structure, process & practice on overall business development cycle from initial till end of business life cycles
- Prepared pricing strategies aligned with budget to meet needs of customers.
Business Development Manager (SCL)
Schenker Logistics Malaysia
12.2016 - 08.2023
- Created short-term and long-term goals for business team to achieve objectives
- Identified cross-selling opportunities through ongoing customer needs analysis
- Prepared reports and presentations detailing business development activities and outlining new initiatives
- Researched prospective clients to develop and execute cold call lists
- Produced detailed monthly and yearly financial reports for senior management
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines
- Surpassed sales and customer service targets, consistently exceeding established KPIs
- Closed long-term agreements through skillful negotiation
- Prepared pricing strategies aligned with budget to meet needs of customers
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability
- Coached and trained staff to comply with company policy and procedures
- Produced quotes and proposals to provide value and benefits to prospective clients
- Drafted sales contracts to use during consummated deals.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
CUSTOMER SERVICE EXECUTIVE
Electro Labs Sdn Bhd
03.2015 - 09.2016
- Enabled customers to find answers by providing extensive details on system navigation
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
- Kept strong knowledge of company rules and policies to address returns, faulty products, and delayed delivery issues
- Directed customers to online resources to increase convenience of purchasing
- Encouraged customers to complete satisfaction surveys to understand areas for improvement.
PETROLIAM NATIONAL BERHAD (PETRONAS) sub to UZMA Engineering Sdn Berhad
UZMA Engineering Sdn Berhad
01.2013 - 01.2014
- Officially on board as trainer executive under UZMA engineering to build foundation on Oil & Gas engineering
- Completed the training program on 2013 July and officially absorbed by Petronas to become Petroleum Engineer
- Mainly performing well analysis on several brown field well to studies their feasibility for potential tertiary recovery
- Correlates the adjacent recovery well to portray the reciprocal coefficient for better yield in oil recovery prior to gas injection introduction
- Aligned with consultation company for the entire well analysis performance and presented them to management for conceptual acceptances
- Compile the entire subject studies and documentation coordination for record retention
- Ensure the entire campaign within the project milestone based on the task given by management
- Critical thinking, analytical problem solving and at the same time practical and theorical references are required to ensure the final proposal meet up to expectations prior to project approval.
Education
Bachelor of Engineering, Second class upper Graduate - Petroleum Engineering
University Technology MARA
Diploma of Higher Education, Grad with Dean list CGPA 3.52 - Chemical Engineering
University Technology MARA
Skills
Account Management
Timeline
Business Development Manager
DHL Supply Chain
11.2023 - Current
Business Development Manager (SCL)
Schenker Logistics Malaysia
12.2016 - 08.2023
CUSTOMER SERVICE EXECUTIVE
Electro Labs Sdn Bhd
03.2015 - 09.2016
PETROLIAM NATIONAL BERHAD (PETRONAS) sub to UZMA Engineering Sdn Berhad
UZMA Engineering Sdn Berhad
01.2013 - 01.2014
Bachelor of Engineering, Second class upper Graduate - Petroleum Engineering
University Technology MARA
Diploma of Higher Education, Grad with Dean list CGPA 3.52 - Chemical Engineering
University Technology MARA
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