RIDAUDDEEN RIDWAN
NO PROFESSION
JOHOR BAHRU
Summary
Dynamic and results-driven professional with a proven track record at UNIQLO City Square, excelling in customer engagement and relationship building. Fluent in English and Malay, adept at leveraging product knowledge and customer service skills to boost sales and customer satisfaction. Demonstrated ability to work collaboratively, enhancing team efficiency and driving significant improvements in customer experience. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
UNIQLO City Square
02.2024 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Guest Experience Leader
McDonald's
05.2023 - 02.2024
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
- Managed reservations while maintaining accuracy and ensuring maximum occupancy rates.
Education
No Degree -
SMK DATO' JAAFAR
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Customer Service
Teamwork
Money Handling
Teamwork and Collaboration
Customer Assistance
FLUENT IN: ENGLISH, MALAY
Flexible Schedule
Product Knowledge
Relationship Building
Loss Prevention
Customer Engagement
Timeline
Retail Sales Associate
UNIQLO City Square
02.2024 - 08.2024
Guest Experience Leader
McDonald's
05.2023 - 02.2024
No Degree -
SMK DATO' JAAFAR
04.2001 -
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