RICARDO RYAN GONZAGO

• Recruiting for global clients across IT, BPO, and executive leadership roles, ensuring high-quality talent acquisition across multiple time zones and industries.
• Built a strong global talent network using platforms like LinkedIn and other job portals.
• Delivered talent solutions for hard-to-fill and niche positions, maintaining a high client satisfaction rate through timely delivery and candidate quality.
• Collaborated with international stakeholders to understand hiring needs and align recruitment strategies with business goals.
• Leveraged ATS tools and recruitment CRM systems to maintain pipeline efficiency and data accuracy for reporting and performance tracking.

• Led a team of recruitment consultants across various regions.
• Tracked team metrics and performance; generated detailed performance reports.
• Identified training needs, redesigned onboarding modules, and provided ongoing support to new recruiters.
• Conducted one-on-one coaching to enhance recruiter efficiency and hiring success.
• Conducted market research to generate new business through networking and referrals.
• Built and maintained strong relationships with existing clients to ensure continuous revenue flow.
• Managed RPO delivery for IT recruitment across European clients.
• Oversaw end-to-end recruitment across industries: Oil & Energy, FMCG, E-commerce, Construction, IT, etc.

• Led an offshore recruitment team supporting BPO hiring needs for Concentrix.
• Conducted daily team meetings and shared best practices to improve performance.
• Tracked attendance and individual KPIs; provided coaching to improve outcomes.
• Recruited for a wide range of BPO roles including agents, managers, and directors.
• Held daily calls with clients to review progress, align on hiring goals, and plan recruitment strategy.
• Ensured all onboarding targets were achieved and exceeded client expectations.

Executive Recruitment:

• Recruited for diverse industries such as Manufacturing, FMCG, Oil & Gas, Logistics, Banking, and more.
• Built long-term relationships with local and international clients.
• Headhunted mid-to-senior and executive-level candidates using advanced sourcing techniques.
• Prepared CVs and client summaries; coordinated interviews and feedback loops.
• Negotiated offers and provided salary benchmarking insights.
• Consistently exceeded monthly billing targets and acted as SPOC for multiple key clients.

Language Recruitment:

• Specialized in multilingual hiring across Finance, Customer Service, and BPO sectors.
• Placed candidates in over 20 language categories including Japanese, Korean, German, Arabic, and more.
• Conducted and managed recruitment drives in Thailand and Vietnam.
• Worked on invoicing, quotation generation, and client payment follow-ups.
• Supported L&D initiatives and team leadership during manager absences.

• Managed recruitment life cycle from job posting to onboarding.
• Interviewed candidates across all levels and prepared offer letters.
• Collaborated with recruitment agencies and participated in job fairs.
• Used various job portals and internal job postings to advertise job openings.
• Ensure placement are made in a timely manner without delays.

• Supported public and enterprise sector clients across Australia and New Zealand.
• Ensured high service levels and SLA compliance in collaboration with account executives.
• Managed escalations and coordinated resolution across multiple business units.
• Conducted new hire training and team mentorship within 3 months of joining.
• Provided customer support across key LOBs including ANZ Customer Care, Global Escalations, and DHS.

LOB’s Handled Within Dell:

• ANZ Customer Care for LE/ PUB
• Global Escalation Management
• Americas Call Driver Collection
• US DHS Customer Care