Rhogieerthana Duraisingam

• Processed high-volume supplier invoices (EMEA region)in accordance with company policies and payment deadlines.
• Performed 2-way and 3-way matching of purchase orders, goods receipts, and invoices to ensure accurate invoice posting.
• Validated invoice details including vendor information, tax/VAT, currency, invoice amount, and payment terms before posting.
• Investigated and resolved invoice discrepancies, enhancing accuracy by addressing pricing differences, missing purchase orders, duplicate invoices, and unmatched receipts.
• Processed invoices through Esker system and supported invoice workflow using Esker
• Monitored invoice processing turnaround times to meet service level agreements (SLAs).
• Collaborated with finance teams across EMEA to facilitate timely and accurate processing of cross-border transactions, supporting overall financial operations.

• Regions Supported: APAC & EMEA
• Systems Used: Canon, PEGA, COUPA, JDE, GME, Therefore
• Process and adjust invoices, debit notes, and credit notes accurately and in timely manner, ensuring compliance with internal policies and global
invoicing regulations.
• Significantly reduced invoice backlogs through proactive issue resolution,
streamlined processing, and collaboration with in-country teams and
vendors.
• Verify, index, and process invoices in COUPA, JDE, GME, and Therefore
systems, including 3-way matching and obtaining approvals for non-PO
invoices.
• Reconcile vendor statements and investigate and resolve discrepancies such as price mismatches or incorrect billing.
• Collaborate with suppliers and internal teams to resolve invoice and
payment issues promptly.
• Monitor and resolve invoice processing exceptions and system-related
errors, ensuring minimal disruption to operations.
• Maintain accurate transaction records for auditing and reporting
purposes.
• Participate in month-end and year-end closing activities related to
accounts payable.
• Effectively communicate with suppliers and internal stakeholders
regarding invoice processing and payment statuses.
• Continuously identify and implement process improvements to enhance
efficiency and accuracy in invoice processing.
• Assess risk areas and propose effective solutions and best practices.
• Support transition of additional countries into Shared Service
Centre.
• Collaborate with business unit heads and cross-functional departments to align invoice processing with broader business objectives.
• Escalate and address compliance risks, and highlight non-adherence to corporate policies.
• Deliver training, mentor junior team members, and assist with
onboarding of new staff.

· Validate invoices within systems like Pega, Canon, and related platforms.
· Review invoice accuracy and processing timeliness before next stage.
· Validate invoice images for clarity and processing readiness.
· Fix OCR capture errors to improve extracted invoice accuracy.
· Enter key invoice data to enable accurate automated processing.
· Open and sort incoming mail to start invoice handling and validation.
· Save and store every document correctly for audit readiness.
· Respond to supplier and creditor queries using Snow ticket system.
· Monitored shared mailboxes to ensure timely responses to inquiries. for 3 regions: UCAN APAC and EMEA.
· Prepared and analyzed ageing reports for UCAN APAC and EMEA, facilitating informed decision-making.
· Tracked and reported team productivity to management, providing insights for performance evaluation.
· Assign daily tasks based on workload volume for each team.
· Guided team members on process questions, ensuring consistent application of procedures.
· Provide training and knowledge sharing for new and junior staff.
· Meet customer service expectations for timely, accurate communication.
· Route non-invoice correspondence to correct teams through shared inbox review.

• Verified invoices using PEGA, CANON, and THEREFORE systems for accurate processing.
• Input critical invoice data to enhance automated invoice processing efficiency.
• Verify accuracy and timeliness of invoice indexing within system for subsequent processing step.
• Scanned and validated incoming mail and invoice images to ensure high-quality documentation and readiness for processing.
• Ensure documentation is captured and stored in timely manner.
• Evaluate and propose solutions for continual process advancement.
• Rectify OCR capture errors based on established criteria.
• Monitored mailboxes for three regions (UCAN, APAC, and EMEA) to manage correspondence effectively.
• Manage inquiries concerning invoices from suppliers and creditors via SNOW ticketing platform and email.
• Led team in continuous improvement projects, fostering environment of innovation and process optimisation.
• Analyzed ageing reports for three regions (UCAN, APAC, EMEA) to identify trends and inform decision-making.
• Analyzed team productivity periodically and provided updates to management.
• Assigned daily tasks based on workflow volume to enhance team efficiency.
• Planned and organized team activities to consistently exceed customer service expectations.
• Conducted knowledge transfer training for new and junior team members to ensure smooth operations across all regions.
• Guided team members in resolving queries during activity execution.
• Collaborated with senior management to ensure timely project and task completion, enhancing overall workflow efficiency.
• Facilitated aged item analysis and reporting in collaboration with Invoice & AP Resolution team.
• Opened, sorted, and routed mail and correspondence efficiently to appropriate recipients.
• Routed non-invoice correspondence to appropriate recipients for efficient communication.
• Supported team interests to maintain alignment with all established process activities.

• Verified invoices and scanned mail, ensuring accuracy for timely processing.
• Validated invoice images, ensuring high-quality captures and correcting OCR issues in Canon.
• Monitored shared mailboxes, efficiently routing correspondence to appropriate team members to maintain workflow.
• Sorted and opened incoming mail for effective workflow management.
• Resolved basic supplier queries related to invoices via email communication.
• Maintained organised records of supporting documents to facilitate easy retrieval.
• Supported month-end closing activities and addressed ad-hoc finance tasks.
• Collaborated with team members on projects to improve overall team productivity.