Skilled customer service professional with over 5 years of successful client services, management, and leadership experience. Dedicated to bettering the customer experience with reliable product services education, timely assistance, helpful feedback, and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Hi, I’m
REVATHY GANESAN
Kuala Lumpur
Summary
Overview
5
years of professional experience
1
year of post-secondary education
2
Certifications
Work History
SushiVid Sdn.Bhd
KOL Community Executive
01.2024 - Current
Job overview
- In my role as KOL Community Executive at SushiVid Sdn.Bhd, I specialized in identifying and assessing suitable influencers aligned with client requirements and budget constraints. I effectively negotiated partnerships within specified budget limitations, demonstrating strong negotiation skills.
- I communicated campaign briefs clearly to influencers, ensuring alignment on deliverables. Additionally, I provided detailed rationale to clients on influencer selection, highlighting relevance and potential impact. Collaborating closely with the Sales Team, I facilitated influencer selection processes to meet client expectations.
- I managed influencer communication regarding their selection and campaign details, ensuring a seamless partnership experience. Moreover, I coordinated with the Project Management team to execute influencer campaigns efficiently, and proactively sourced and onboarded replacement influencers when necessary to maintain campaign timelines and objectives. This experience honed my negotiation, communication, and organizational skills in the dynamic field of influencer marketing.
MYSense Marketing Sdn.Bhd
Digital Marketing Consultant
7 2023 - 12.2023
Job overview
- A digital marketing consultant in the Over-the-Counter (OTC) industry plays a crucial role in developing and implementing online marketing strategies to promote and sell over-the-counter products directly to consumers.
Freelancer Graphic Designer
07.2023
Job overview
- Liaising with clients to determine their requirements, timescale, and budget
- Working with clients; ideas and managing their expectations
- Developing concepts, graphics, and layouts, including making decisions about fonts, images, readability, and readers' needs.
Shopee Mobile Malaysia Sdn Bhd
Associate, Operation (Dispute)
06.2020 - 10.2022
Job overview
- As a dispute agent, act as an interface between buyer and seller, setting realistic expectations, resolving fulfillment-related problems, and providing support to the customer ensuring a high level of satisfaction.
Grab Malaysia
Customer Experience Agents
09.2019 - 05.2020
Job overview
- Receives and logs internal and/or external customer problems/requests/issues and ensures proper documentation by taking down the client's detail upon receiving the calls
- Performs customer request/problem identification and follows behind procedures to resolve correctly.
NOL Global Services Centre Sdn Bhd
Outbound & Inbound Documentation Representative
08.2019
Job overview
- Generate invoices for the consignee (receiver) from countries like Malta, Spain, and Ireland
- Reply to emails to front liner operators
- Assist customers to submit the Shipping Instruction (SI) document and expedite to the sales team regarding rating issues and vessel in-gate date issues.
Education
Universiti Tun Abdul Razak (UNIRAZAK)
Bachelor of Business Management (Entrepreneurship) (Honours)
09.2015 - 05.2011
University Overview
Universiti Tun Abdul Razak (UNIRAZAK)
Foundation in Business Administration
09.2014 - 05.2015
University Overview
SMK Wangsa Maju Section 2
01.2009 - 05.2013
University Overview
Skills
Time Management
undefinedCertification
DIGITAL MARKETING FOR SME, 06/2023, 06/2023
Personal Information
Personal Information
- Date of Birth: 11/04/1996
- Nationality: Malaysian
References
References
- Muhammad Yusof, Dispute Team Leader, Shoppe Mobile Malaysia Sdn.Bhd, 6017-7072601
- Danny Choo, MYSense Marketing Sdn.Bhd, banny@mysense.com.my, 6016-9060572
Extracurricular Activities
Extracurricular Activities
Head of Marketing, Bank Rakyat School of Business & Entrepreneurship, 08/2017, 01/2011, Commit to designing event posters and creating event video clips., Collaborate with my teammates to determine areas for improvement, review poster designs, and develop ideas for better engagement with the university students., Revamped a business page on Facebook whereby the page is created to promote and develop my graphic designing skill and that has led to over 371 followers (up to 201 in 2 months).Timeline
KOL Community Executive
SushiVid Sdn.Bhd
01.2024 - Current
Associate, Operation (Dispute)
Shopee Mobile Malaysia Sdn Bhd
06.2020 - 10.2022
Customer Experience Agents
Grab Malaysia
09.2019 - 05.2020
Universiti Tun Abdul Razak (UNIRAZAK)
Bachelor of Business Management (Entrepreneurship) (Honours)
09.2015 - 05.2011
Universiti Tun Abdul Razak (UNIRAZAK)
Foundation in Business Administration
09.2014 - 05.2015
SMK Wangsa Maju Section 2
01.2009 - 05.2013
Digital Marketing Consultant
MYSense Marketing Sdn.Bhd
7 2023 - 12.2023
Freelancer Graphic Designer
07.2023
Outbound & Inbound Documentation Representative
NOL Global Services Centre Sdn Bhd
08.2019
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