Revathi Subramani

- Ensure confidentiality of all information collected during investigation. Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks. Contact customer via phone and/or email to validate the transactions activities and account information.

- Resolve customer issues within the scope of existing service level agreements. Investigate chargebacks / fraud claims and provide analysis on loss trends.Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.

- Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.

• Assist inquiries related to credit card and banking products
• Resolves product or service problems by clarifying customer complaints, determining cause of the problem, selecting and explaining best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Answer inquiries related to billing, postpaid and prepaid accounts

• Operate as the lead point for any and all matters specific to your customer
• Build and maintain strong, long-lasting customer relationships
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

• Works at ICT Service Desk
• Handling customer calls
• Resolving customer problems