Revathi Maniam

• Knowledge of Quality Management Systems, project management and problem resolution
• Provide internal training for QMS functions including organizational training and subject matter expertise for QMS compliance and process improvements.
• Develop and implement system improvements to maintain process excellence through Measurement & Analysis
• Develop and document procedures and action plans to define new systems and continually improve existing systems
• Provide leadership and guidance to ensure leading edge business practices are defined and implemented
• Facilitates management of QMS resources and objectives, including: Regulatory Compliance, Internal Audits, Corrective and Preventive Actions (CAPA), Business Process Improvement support, QMS Metrics and Records
• Strong working knowledge of ISO 9001 quality standards
• Strong working knowledge with Integrated Management System (IMS)
• Working knowledge of ISO 37001 : 2016 Anti Bribery and Anti Corruption
• Highly motivated, quick thinking, and able to convey ideas and present unconventional solutions to unique problems
• Ability to work independently with a strong work ethic, be innovative, detail oriented, possess initiative, be positive, and be people oriented
• Knowledge of control of nonconforming hardware, failure/root cause analysis, and corrective and preventive action processes
• Consultative approach to problem solving to provide solutions and make independent judgement for process improvement
• Demonstrated competence in working with diverse personnel to resolve issues with short deadlines
• KPI – Responsible of all dept KPI, Comply of KPI report to present to Management monthly
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Improved safety procedures to create safe working conditions for workers.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Process requisitions for new hires, and performs other HR-related tasks, e.g., hiring, terminations, performance management
• Develop job descriptions for staff positions, helps identify and interview candidates, and makes recommendations for hire
• Prioritizes, assigns and directs work efforts, establishing and ensuring high levels of customer satisfaction, financial compliance, and office support
• Prioritize and direct work efforts, providing guidance and direction. Conflict resolution
• Provide support for training and development of staff
• Direct supervision of approximately 8-10 administrative staff, including performance evaluation, staff hiring and development
• Oversee staff workload and responsibilities; create coverage plans, etc
• And Supporting Managing Director as below :
• Tangible relationship between share of business and performance
• Continuous improvement across all line of business
• Business optimization for Company & Supplier base.
• Improved business relationship thought management. of expectation and reduction of gaps.
• Objective, qualitative/quantitative feedback on performance.
• Consistency of interface and performance management across commodities.
• Enhance direct communication.
• Implementing policies and requirement of Management Maintaining Discipline and morale of the HR Monitoring and Controlling Cost Communicating Information upward and downward.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
• Met department budgets by monitoring and reporting on office expenses.
• Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Verified customer information for orderly, up-to-date online systems.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Coordinated customer, vendor and stakeholder relations for smooth communication flows.
• Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
• Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
• Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
• Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
• Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
• Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.

Payroll module ~ I was responsible in automates the pay process by gathering data on employee time and attendance, calculating various deduction and taxes, and generating periodic pay.

Work Time ~ I was responsible in gathers standardized time and work related efforts and data collection on labor distribution capabilities.

Benefits Administration ~ I was responsible in providing and track employee participation in benefit programs, such encompass, insurance, compensation, profit sharing and retirement.

The HR management ~ I was responsible in HR aspects from application, training, development, capabilities and skills management.

Recruiting ~ I was responsible in:

· Analyzing personnel usage within an organization;

· Identifying potential applicants;

· recruiting through company-facing listings;

· recruiting through online recruiting sites or publications that market to both recruiters and applicants.

And Supporting Managing Director as below :

• Continuous improvement across all line of business
• Business optimization for Company & Supplier base.
• Improved business relationship thought managemnt. of expectation and reduction of gaps.
• Objective, qualitative/quantitative feedback on performance.
• Consistency of interface and performance management across commodities.
• Enhance direct communication.
• Implementing policies and requirement of Management Maintaining Discipline and morale of the HR Monitoring and Controlling Cost Communicating Information upward and downward.
• Shipment Management
• Review all shipment that need to be made and prepared relevant documents in advance, prepare commit shipment and print pick-slip in ERP for finish Goods inventory. Prepare Custom in ERP and Excel for non finish Goods inventory.
• Shipping Documents (Inv,BL and etc) Filling for future reference purpose