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Associate Principal Engineer

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Reliable IT Support enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated individual with practical experience in IT support and system management. Capable of diagnosing technical issues and implementing user-friendly solutions, fostering improved communication and service delivery. Eager to apply problem-solving abilities in a collaborative tech-focused setting.

Motivated IT Support equipped for preparing and scheduling meetings, writing reports and designing external communications. Supports writing policy and procedure proposals while building professional relationships with partners and clients.

I am a Senior IT Administrator responsible for maintaining our office network and overseeing all IT-related services within the company. I also provide support to our clients via our service desk on Freshdesk. Our office network is secured by a MikroTik router, and I manage both Windows and Linux servers, which serve as QA environments for our developers. I set up and maintain these servers daily. Our live infrastructure is hosted on AWS, where I have configured and maintain VPC tunnels for secure connectivity. Service monitoring is handled using AWS tools and Icinga on our local Linux server. Additionally, I manage our mail servers, which are hosted on two separate providers: Office 365 and Google Workspace (G Suite). I am bilingual, possess excellent interpersonal skills, and am a fast learner who is always eager to take on new challenges.
Tech-savvy Telecommunication Intern certified in [Area of certification] coupled with in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses. Structured and methodical team player commended for delivering exceptional customer service and IT support in remote and client-facing capacities.

RESUME Anson Ong Sin Long

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Diploma of Higher Education - Information Technology

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IT support

Diploma of Higher Education - Information Technology

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