Renusha Devi Magisparan
Medical Associate
TG Malim
Summary
Professional medical expert with comprehensive experience in clinical settings and patient care. Known for strong collaborative skills and adaptability to evolving healthcare environments. Proficient in medical procedures, patient assessment, and treatment planning. Reliable team player focused on delivering high-quality results and improving patient outcomes.
Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.
Overview
9
9
years of professional experience
Work History
Medical associate
Foundever
06.2024 - Current
- Represented the company in the investigation, evaluation, and resolution of global product and medical complaints in compliance with FDA and ISO regulatory standards.
- Monitored feedback activity via the complaint handling system, assessed adverse reaction severity, and ensured resolution while maintaining high customer satisfaction.
- Provided detailed education, product information, and service guidance to resolve complaints efficiently.
- Managed product return processes, identified emerging quality issues, and handled reimbursement claims.
- Promoted internal awareness of quality standards and compliance through training and regular communication.
- Proactively managed health and safety measures within the team, maintaining a secure and supportive work environment.
- Ensured all employees and contractors adhered to company and client security policies, taking corrective action in instances of non-compliance.
- Played a key role in maintaining secure data handling procedures aligned with organizational and client security requirements.
Case Coordinator
Regen Rehab International
10.2021 - 03.2024
- Acted as a liaison between PERKESO and RRI for pre-admission assessments.
- Audited 30–50% of inpatient bills submitted to PERKESO.
- Assisted in tracking and evaluating hospital and physician performance.
- Compiled statistical reports on treatment results and trends.
- Reviewed clinical data, ensured accurate documentation, and facilitated effective communication between RRI and patient families.
- Promoted rehabilitation awareness and advocated for patients within communities.
Staff Nurse
National Cancer Society of Malaysia
09.2018 - 10.2021
- Assisted in biopsy procedures and collaborated with physicians on treatment planning.
- Coordinated with marketing for clinic branding initiatives.
- Liaised with KKM for reporting medical statistics and clinical data.
- Conducted clinical costing analysis for procedures.
- Led and coordinated health outreach programs in remote areas.
- Demonstrated leadership and calm under pressure in high-stress clinical environments.
A&E Staff Nurse
Assunta Hospital
04.2016 - 08.2018
- Delivered critical emergency care and supported resuscitation procedures.
- Collaborated with physicians and specialists for treatment administration.
- Provided comprehensive healthcare education to patients and families.
Education
Degree - Teaching, Major Science
Open University of Malaysia
01.2024
Diploma - Medical Assistant
Management and Science University
01.2015
High School - undefined
SMK Methodist, TG. Malim
01.2011
Skills
Team Leadership & Supervision
References
Available upon request.
Communication
Known for clear, compassionate communication with patients and professionals, and for bridging gaps between departments to ensure consistent care delivery and service excellence
Timeline
Medical associate
Foundever
06.2024 - Current
Case Coordinator
Regen Rehab International
10.2021 - 03.2024
Staff Nurse
National Cancer Society of Malaysia
09.2018 - 10.2021
A&E Staff Nurse
Assunta Hospital
04.2016 - 08.2018
Diploma - Medical Assistant
Management and Science University
High School - undefined
SMK Methodist, TG. Malim
Degree - Teaching, Major Science
Open University of Malaysia
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