Renukha Gunasegaran
Customer Service/Human Resource Management
Port Dickson, Negeri Sembilan,05
Summary
Dedicated Customer Service professional and Human Resource Executive for more than 10 years with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed and professional Service Advisor with proven ability to effectively manage customer/partner inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Accommodation Services Specialist
Agoda.com
09.2023 - Current
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Customer Service Trainer
Sudong Sdn Bhd
10.2018 - 6 2021
- Handle customer service hotline and provide first level of support
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Answered constant flow of customer calls with minimal wait times.
- Provide quality customer service to customers over phone or email
- Listen, probe and question in order to clarify and understand customer needs
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
HR cum Accounts Exec
Arjunan Caterers Sdn Bhd
06.2017 - 08.2018
- Monthly calculating salary for workers and handle all HR issues
- Worked well in a team setting, providing support and guidance.
- Recruitment & Selection, Payroll & Processing, Training & Development, General
- Office Administration
- Manage daily activities with PR, press and marketing communications agencies
- Develop partnerships & relationships with third parties to meet strategic objectives
- Labor laws, EPF/SOSCO/Immigration/Labor Office
- Handling full set of accounts and perform month end closing in a timely manner
- Prepare bank reconciliation and monitor daily bank balances
- Prepare monthly management reports and other accounts related matters.
HR Manager cum Accounts Exec
Sri Kasi Travel & Tours Sdn Bhd
02.2015 - 03.2017
- Leads and directs the work of others
- Labor laws, EPF/SOSCO
- Staff related issues
- Advertise vacancy, shortlist candidate, and recruiting
- Basic Accounts handling
- Documentation and Fillings
- HR related issues
- Experience in OT, Claim and others related expenses claim process
- Prepare bank reconciliation and monitor daily bank balances
- Prepare monthly management reports and other accounts related matters.
HR cum Accounts Exec
GY Steel Furniture Sdn Bhd
03.2012 - 12.2014
- Monthly calculating salary for workers and handle all HR issues
- Worked well in a team setting, providing support and guidance.
- Application / renewal of work permit, Fomema, outsourcing agency
- Recruitment & Selection, Payroll & Processing, Training & Development, General
- Office Administration
- Manage daily activities with PR, press and marketing communications agencies
- Develop partnerships & relationships with third parties to meet strategic objectives
- Labor laws, EPF/SOSCO/Immigration/Labor Office
- Handling full set of accounts and perform month end closing in a timely manner
- Prepare bank reconciliation and monitor daily bank balances
- Prepare monthly management reports and other accounts related matters.
Education
Bachelor of Arts - Marketing
University of Greenwich
United Kingdom 07.2013 - 11.2016
Some College (No Degree) - Diploma In Hospitality Management
Edinburgh Napier University
Petaling Jaya 06.2015 - 12.2015
No Degree - Counselling Course
Nottingham University
Semenyih 07.2014 - 07.2014
Associate of Arts - Commerce
Segi College
Kuala Lumpur 01.2011 - 01.2012
Skills
Fast Learner
Highly responsible and reliable
Communication Skills
Computer Literate
Coaching and mentoring
Customer Support
Multitasking and Organization
Languages
Tamil
Native language
Malay
Proficient
C2
English
Proficient
C2
Timeline
Accommodation Services Specialist
Agoda.com
09.2023 - Current
Customer Service Trainer
Sudong Sdn Bhd
10.2018 - 6 2021
HR cum Accounts Exec
Arjunan Caterers Sdn Bhd
06.2017 - 08.2018
Some College (No Degree) - Diploma In Hospitality Management
Edinburgh Napier University
06.2015 - 12.2015
HR Manager cum Accounts Exec
Sri Kasi Travel & Tours Sdn Bhd
02.2015 - 03.2017
No Degree - Counselling Course
Nottingham University
07.2014 - 07.2014
Bachelor of Arts - Marketing
University of Greenwich
07.2013 - 11.2016
HR cum Accounts Exec
GY Steel Furniture Sdn Bhd
03.2012 - 12.2014
Associate of Arts - Commerce
Segi College
01.2011 - 01.2012
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