RENUGAA D/O MUTTU
Commercial Executive
Seremban
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages
Work History
JUNIOR CUSTOMER SERVICE OFFICER
MAWAR RENAL MEDICAL CENTRE
- Prepare presentation slides for health seminar talk.
- Provide information to patients regarding costing, insurance, admission and discharge procedure.
- Prepared monthly report and update overseas collection in system.
- Perform customer service task such as answering calls.
- Handle customer enquiries and solve the problem in 24 hours.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
COMMERCIAL EXECUTIVE
RANBAXY(MALAYSIA) SDN.BHD
05.2014 - Current
- Expedite order processing within one business day and ensure distribution within three days using SAP-Hana.
- Efficiently process credit/debit notes and manage claims for stock expiry/damage/internal transfers in SAP-Hana.
- Generate and disseminate monthly First Line Sales reports, ensuring alignment with Second Line Sales pricing.
- Propose adjustments to First Line Sales pricing to maintain minimal variance with Second Line Sales.
- Compile critical reports for strategic planning and market analysis, collaborating with teams to support sales initiatives.
- Conduct monthly sales consolidation and closing reports, comparing budget vs actual figures.
- Calculate and administer country incentives for Singapore and Malaysia.
- Monitor and regulate distributor stock levels to guarantee seamless distribution.
- Collaborate with distributors and sales teams to manage and fulfill back orders.
- Undertake additional responsibilities in sales operations, including scheduling, planning, control, and reporting.
Education
Diploma - Business Studies/Management /Administration
Masterskill College Of Nursing And Allied Health
SPM - undefined
Sekolah Menengah Kebangsaan Seri Pagi
Skills
Basic computer skills
Working knowledge of Internet
Leadership skills
Decision making in crucial cases
Hard worker and a fast learner
Excellent in communicating in English and Bahasa Malaysia
Documentation and notes
Personal Information
- Date of Birth: 11/20/88
- Nationality: Malaysian
- Marital Status: Married
Timeline
COMMERCIAL EXECUTIVE
RANBAXY(MALAYSIA) SDN.BHD
05.2014 - Current
SPM - undefined
Sekolah Menengah Kebangsaan Seri Pagi
JUNIOR CUSTOMER SERVICE OFFICER
MAWAR RENAL MEDICAL CENTRE
Diploma - Business Studies/Management /Administration
Masterskill College Of Nursing And Allied Health