Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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RENUGAA D/O MUTTU

Commercial Executive
Seremban

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages

Work History

JUNIOR CUSTOMER SERVICE OFFICER

MAWAR RENAL MEDICAL CENTRE
  • Prepare presentation slides for health seminar talk.
  • Provide information to patients regarding costing, insurance, admission and discharge procedure.
  • Prepared monthly report and update overseas collection in system.
  • Perform customer service task such as answering calls.
  • Handle customer enquiries and solve the problem in 24 hours.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry to record call notes, suggestions and questions.

COMMERCIAL EXECUTIVE

RANBAXY(MALAYSIA) SDN.BHD
05.2014 - Current
  • Expedite order processing within one business day and ensure distribution within three days using SAP-Hana.
  • Efficiently process credit/debit notes and manage claims for stock expiry/damage/internal transfers in SAP-Hana.
  • Generate and disseminate monthly First Line Sales reports, ensuring alignment with Second Line Sales pricing.
  • Propose adjustments to First Line Sales pricing to maintain minimal variance with Second Line Sales.
  • Compile critical reports for strategic planning and market analysis, collaborating with teams to support sales initiatives.
  • Conduct monthly sales consolidation and closing reports, comparing budget vs actual figures.
  • Calculate and administer country incentives for Singapore and Malaysia.
  • Monitor and regulate distributor stock levels to guarantee seamless distribution.
  • Collaborate with distributors and sales teams to manage and fulfill back orders.
  • Undertake additional responsibilities in sales operations, including scheduling, planning, control, and reporting.

Education

Diploma - Business Studies/Management /Administration

Masterskill College Of Nursing And Allied Health

SPM - undefined

Sekolah Menengah Kebangsaan Seri Pagi

Skills

Basic computer skills

Personal Information

  • Date of Birth: 11/20/88
  • Nationality: Malaysian
  • Marital Status: Married

Timeline

COMMERCIAL EXECUTIVE

RANBAXY(MALAYSIA) SDN.BHD
05.2014 - Current

SPM - undefined

Sekolah Menengah Kebangsaan Seri Pagi

JUNIOR CUSTOMER SERVICE OFFICER

MAWAR RENAL MEDICAL CENTRE

Diploma - Business Studies/Management /Administration

Masterskill College Of Nursing And Allied Health

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RENUGAA D/O MUTTUCommercial Executive