Words, Excel, Power Point
Remy Roy Bin M Ramly
Operations Manager
35, Pesiaran Keramat Hujung, Datok Keramat, 54000 Kuala Lumpur
Summary
Experienced Operations Manager and talented leader with 20 years of applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Manager
Clover Homebaker Sdn Bhd
12.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
Franchise Licensee Manager
Clover Homebaker Sdn Bhd
07.2022 - 11.2024
- Overseen comprehensive management of all licensee outlets, providing essential support and training on operational procedures
- Conduct daily SOP evaluations to ensure adherence and facilitate sustained business success for franchise partners
- Accomplished multiple tasks within established timeframes.
Senior Executive (Field Consultant)
Kopitiam Asia Pacific Sdn Bhd
05.2012 - 07.2020
- To ensure franchise outlet maintain OldTown White Coffee Standard of Operation, quality and requirements by assisting in training outlet personnel in order to maintain food quality and service, to operator in improving their business through consultation
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Assisted franchisee in organizing and overseeing assignments to drive operational excellence.
District Manager
Spice International Group Berhad Austin Chase Coffee Malaysia
01.2012 - 04.2012
- Managing 5 outlet in Klang Valley and 1 in Penang Responsible for store management supervision not limited to directing management team, corrective counseling and issuing management evaluations
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
District Manager
PAR F BEVERAGE Sdn Bhd (Licensed Franchise) The Coffee Bean Tea Leaf Brunei Darussalam
12.2009 - 12.2011
- Managing 7 stores in Brunei Maintain a profitable and reputable outlet by executing promotion of products effectively and efficiently Providing fast, friendly service
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Cafe Manager
The Coffee Bean & Tea Leaf (M)
01.2004 - 11.2009
- Maintain a profitable and reputable outlet by Executing promotion of products effectively and efficiently Providing fast, friendly customer-oriented service
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
Education
Professional Diploma - Technology Management
School of Professional Diploma And Continuing Education (SPACE)
UTM Kuala Lumpur 01.2017 - 12.2017
Skills
Business Operation
Operations Management
Organizational Management
Franchise Development
Customer Service
Team Leadership
Performance Monitoring
Food & Beverage Preparation
Personal Information
- Date of Birth: 07/15/78
- Nationality: Malaysian
- Marital Status: Married with four children
Software
Certification
KURSUS PENINGKATAN PROFESSIONALISME EKSEKUTIF HALAL, ALBARAKAH FOOD MANAGEMENT; TRAINING CONSULTANCY SDN BHD
Travelling & Active in Sports (Football)
My travel experiences reflect a wonderful balance of family bonding and personal dreams coming true. Domestically, I've explored nearly all states in Malaysia, immersing myself in the rich diversity the country offers. Traveling with my wife and kids not only strengthens family ties but creates cherished memories in a variety of settings, from the vibrant cities to serene countryside.
Internationally, my adventures have taken to nearby countries like Indonesia, Brunei, Singapore, Thailand, and Vietnam, showcasing my appreciation for Southeast Asia's unique cultures, cuisines, and landscapes.
A particularly remarkable highlight was my 2022 journey to the UK. Visiting London and Liverpool, I fulfilled a long-standing dream of witnessing a live English Premier League football match. Being in the stadium, surrounded by the electrifying atmosphere of passionate fans, must have been an unforgettable moment for any football enthusiast like myself. This experience perfectly combined my love for football and my passion for travel.
When it comes to sports, I actively engage in weekly football matches with friends, making it a key part of my routine. It’s not just a great way to stay fit and healthy, but also an opportunity to strengthen friendships and enjoy the camaraderie that football brings.
Timeline
Operations Manager
Clover Homebaker Sdn Bhd
12.2024 - Current
HACCP TRAINING QUANTUM FOOD ACADEMY SDN BHD
11-2024
Franchise Licensee Manager
Clover Homebaker Sdn Bhd
07.2022 - 11.2024
EFFECTIVE PEOPLE MANAGEMENT SKILLS, COMFORI SDN BHD
08-2018
KURSUS PENINGKATAN PROFESSIONALISME EKSEKUTIF HALAL, ALBARAKAH FOOD MANAGEMENT; TRAINING CONSULTANCY SDN BHD
01-2017
Professional Diploma - Technology Management
School of Professional Diploma And Continuing Education (SPACE)
01.2017 - 12.2017
Senior Executive (Field Consultant)
Kopitiam Asia Pacific Sdn Bhd
05.2012 - 07.2020
District Manager
Spice International Group Berhad Austin Chase Coffee Malaysia
01.2012 - 04.2012
District Manager
PAR F BEVERAGE Sdn Bhd (Licensed Franchise) The Coffee Bean Tea Leaf Brunei Darussalam
12.2009 - 12.2011
Cafe Manager
The Coffee Bean & Tea Leaf (M)
01.2004 - 11.2009
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