REMY NAZEREL ALI BIN ABDUL RASHID

• Monitored workflow to improve employee time management and increase productivity.
• Achieved results by working with staff to meet established targets.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Solicited customer feedback to identify and improve on areas of weakness.
• Resolved customer concerns with positive approach and constructive strategies.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Established and identified prices of goods and services and tabulated bills using calculators, cash registers and optical price scanners.
• Handled team member cash outs, reported discrepancies and maintained precise financial records.
• Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Developed and maintained relationships with customers and suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Prepared dough for variety of pastries, cakes and breads.
• Packaged finished products for sale.
• Determined baking times for various items.
• Operated commercial kitchen equipment and tools.
• Maintained clean, organized kitchen to maximize efficiency and food safety.
• Created new bakery menu items to appeal to new and existing customers.
• Developed recipes, implemented standardization processes and applied adjustments based on kitchen climate for new and current menu items.
• Approved products before sale to maintain highest level of quality control.
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.

Fluff Bakery TTDI. Prepared mainly cupcakes with fillings and multi-layered cakes, both of which are mainly inspired from local flavors.

• Resolved customer concerns with positive approach and constructive strategies.
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Complied with health and safety codes to protect staff and customers.
• Prepared frostings and other toppings for cakes and pastries.
• Trained new employees on bakery methods and procedures.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Managed display cases to verify freshness and attractiveness of products.

• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Produced consistently high-quality baked goods for customers.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Prepared baked goods/desserts in large quantity in a team of 8, catered for buffet and events
• Replenished bakery items in display cases.
• Followed food safety standards when handling ingredients.
• Managed display cases to verify freshness and attractiveness of products.
• Trained new employees on bakery methods and procedures.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Prepared frostings and other toppings for cakes and pastries.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Resolved issues quickly to maintain productivity goals.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.