Summary
Overview
Work History
Education
Skills
Timeline
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REINA MARIE E PALERMO

Stewardess
Petaling Jaya, Selangor

Summary

Diplomatic and knowledgeable Flight Attendant passionate about providing high-quality, personalized service to customers. Multitasks and uses great people skills. Offers in-depth aircraft and emergency procedure knowledge. Focused Flight Attendant with extensive international flight experience. Superior customer experience management and problem-solving abilities. Uses tact and diplomacy in interactions with customers.

Overview

2024
2024
years of professional experience
5
5
Languages

Work History

Cabin Attendant

Qatar Airways
3 2007 - 07.2023
  • Partnered with fellow flight attendants and aircraft crew to run smooth, professional flights
  • Advocated for passengers to captain for needs related to in-flight safety or general comfort
  • Met demands of long shifts and irregular flight schedules by adjusting to different timezones and weekly demands
  • Met company safety, security and quality goals through continual compliance with flight and operational policies
  • Coordinated preflight activities to check proper maintenance status of the emergency equipment, cabin cleanliness and aircraft inventory
  • Delivered CPR, AED and first aid support in cases of in-flight medical emergencies
  • Demonstrated required safety procedures to passengers and use of emergency equipment
  • Checked equipment and demonstrated safety procedures for optimal passenger protection
  • Walked aisles to enforce and advise guests of infractions of safety regulations, and diffuse and resolve difficult situations

Store Manager

BP De Silva (M) SDN BHD
06.2005 - 03.2007
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Delegated assignments to meet coverage needs and maintain store standards
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Developed quality talent from within to retain engaged employees and remain competitive
  • Flexed store business strategies and personal selling techniques to contribute to financial results
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
  • Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
  • Worked on sales floor and interacted with customers and employees to maximize and expand potential

Education

HIGH SCHOOL DIPLOMA - MAJOR IN SCIENCE

Sekolah Menengah Kebangsan Labuan
Labuan, Federal territory

Skills

Inventory control

Operations oversight

Employee training

Customer service management

Food and beverage service

Passenger support

Safety demonstration

Problem-solving

Creative thinking

Multitasking

Organization

Prioritization

Passenger safety management

Regulatory compliance

Timeline

Store Manager

BP De Silva (M) SDN BHD
06.2005 - 03.2007

Cabin Attendant

Qatar Airways
3 2007 - 07.2023

HIGH SCHOOL DIPLOMA - MAJOR IN SCIENCE

Sekolah Menengah Kebangsan Labuan

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