Hi, I’m
Rehan Ahmad Bin Jamaluddin Ahmad
Business Development Manager
Shah Alam
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities with extensive experience leading teams through involvement and empowerment. Contributed to the development of HUB360 Sdn. Bhd. from start to more than RM100,000 per month in revenue by developing products and operations to cater for sales and repeat customers. Continuous cost management allowed cost reduction and products to be competitively priced throughout multiple crises ensuring stable revenue during good times and increased revenue in times of crises. Implementation of cloud-based systems allowed for better records, analysis, bookkeeping, warehousing and logistics ensuring that sales increments were a result of proper business not mere inflation. Reducing time to perform tasks, leading to a higher efficiency. When at Xvance Home Management Sdn. Bhd., conducted high level sales activities as well as client support. Closed sales of RM2 million throughout the year 2019.
Overview
14
years of professional experience
6
Certificates
4
Languages
Work History
HUB360 Sdn Bhd
Manager • Business Development
3 2020 - 11.2022
Job overview
- In charge of day-to-day operations, including SOP, operating times, sales, attendance and other parameters to ensure smooth operations
- Achieved sales of more than RM100,000/month through proper business development and micro marketing methods in less than 2 years
- Product development, new products and services such as in house delivery, bulk purchase, longer operating hours that lead to an overall increase in revenue, bringing it to RM100,000/month
- Increased revenue by up to 30% per outlet by implementing various techniques, such as extending operating hours, better placement of marketing material, enhanced the presentation of the branches
- Procurement, reduce procurement costs and ensure stable pricing when prices fluctuate. Initial cost reduction was up to 40%, and when prices of goods fluctuated, the prices could be managed better. Lead to increase in sales when competitors had to increase their prices
- Maintained prices without change for more than one year for most products, despite challenging market conditions and price of raw materials
- Hiring of talent for the organisation, including accountant and administrative clerk, ensuring smooth operations throughout the period
- F&B industry has a very high turnover rate, therefore, hiring was done on a daily basis, 20% of employees were sustained for a period of more than a year
- Payroll, ensuring a timely payment of salaries, leave management, overtime and attendance. Addressing employee concerns about their wages and overtime payments
- Mentored junior team members on best practices in business development, fostering a culture of continuous learning and improvement
Xvance Home Management Sdn Bhd
Manager • Business Development
11.2018 - 01.2020
Job overview
- In-charge of consultation to high value clients, clients that have invested more than RM30,000 for the renovation and repurposing of their homes
- Single handedly brought in sales of RM 2 million for the year 2019
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Accounts receivable, ensure payment from clients so that project can be executed based on the milestones established
- Accounts payables, to ensure that the project payables were on-track so as to ensure a timely delivery of services to clients involved
- Maximized deal profitability by skillfully navigating contract negotiations and mitigating risks during the sales process
Institut Kajian Strategik Islam Malaysia (IKSIM)
Senior Executive • Research
11.2016 - 07.2018
Job overview
- Media analysis and research, analyse and research the economic and political scenario of Malaysia. Develop and suggest corrective measures for necessary actions
- Provide input for post-cabinet meetings on a weekly basis to the cabinet minister in-charge of the organisation
- Disseminate Awareness on the Malaysian Constitution all over Malaysia
- Assist relevant NGOs in conducting programs ensuring proper use of funds and measuring expected outcomes
- More than 100 Op-ed in multiple news sites pertaining to politics, current affairs and economics
- Introduction of modern technology to assist daily tasks
- Organised multiple retreats single handedly, and ensured the events ran as planned without hiccups
Intellectual Wisdom Society
Co-founder • Chairman
12.2014 - 09.2022
Job overview
- Outreach program for the homeless in Kuala Lumpur. Provided free food and medical treatment for 150 people
- Addressing common misunderstandings about Islam that are present in the general public
- Participation in inter-faith dialogues organised by Yayasan Pembangunan Islam Malaysia (YaPEIM)
- Ensuring finances of the organisation were in check and had a positive cash flow throughout
- Organisation of various events around Malaysia to explain about inter-faith understanding among Muslims
- Generated revenue through event organisation and management
Meissa Group Sdn Bhd
Co-founder • Managing Director
12.2011 - 12.2014
Job overview
- Website and web application development for clients based on Joomla content management system
- Providing maintenance services for business process outsourcing to clients. Whereby, full website management services were provided including design, maintenance, updating and uptime
- Hosting services affiliate, providing hosting solutions to clients that require a website, promising a 99.9% uptime
- Enhancing revenue by providing value added services where deemed necessary. Such as providing teleconference/webinar solutions for gatherings that included a worldwide audience for organisations such as the Project Management Institute - Arabian Gulf Chapter
- Increased company revenue by developing and implementing innovative marketing strategies.
- Distributor for Faronics Products, one of three Faronics product distributors in Malaysia. Responsible for selling, and implementing Faronics to clients
- Reseller for full range of Eset Products. Including installation and virus related troubleshooting
Sub Zero Technologies and Resources
Co-founder • Managing Director
3 2011 - 12.2011
Job overview
- Website and web application development for clients based on Joomla content management system
- Hosting services affiliate, providing hosting solutions to clients that require a website ensuring a 99.9% uptime
- Maintenance of websites for clients such as Project Management Institute - Arabian Gulf Chapter, Khairul A. &Co
- Trading of Eset antivirus, including installation services
- Computer maintenance services outsourcing to troubleshoot issues with computer hardware and software
Creative Mind Solutions Sdn Bhd
Co-founder
11.2009 - 01.2011
Job overview
- Formed a company that provides e-learning services for primary school children. Ensuring tuition services are available to the masses for a low price
- Trading of IT related products such as routers, laptops, Eset Antivirus, software etc.
- Networked with other businesses and customers to increase sales opportunities and contacts
- Recruited, interviewed and hired new staff members and developed training materials for employees
- Streamlined operational processes for improved efficiency and cost reduction
Datacom
Executive • Customer Service
5 2009 - 10.2009
Job overview
- Assist Hewlett Packard's customers in troubleshooting their issues with their products and assigning on-site repair tickets if necessary.
- Described product and service details to customers to provide information on benefits and advantages
- Made reasonable procedure exceptions to accommodate customer that were out of normal service routine, such as distance, healthcare issues, etc.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
- Provided company information and policies to customers upon inquiry and answered questions via phone
VADS Berhad
Executive • Customer Service
12.2008 - 04.2009
Job overview
- Assist TM Bhd's customers in resolving their issues pertaining TM Net services such as Streamyx and dial up internet
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Described product and service details to customers to provide information on benefits and advantages
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Educated customers about billing, payment processing and support policies and procedures
- Exhibited high energy and professionalism when dealing with clients and staff
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided
Education
International Islamic University MalaysiaGombak, Selangor
Dropped out from Communications Engineering
05.2001 - 12 2008
Skills
Competitive Analysis
Certification
AWS Certified Cloud Practitioner
Accomplishments
- Used Google Sheets to develop sales tracking spreadsheets.
- Supervised team of 21 staff members.
- Directed a team of 20 personnel bringing in RM800,000 per year.
- Managed retreat program, resulting in achievement of 2 years of performance in mere 6 months
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Contactinformation
Shah Alam, Selangor
References
Provided upon request
Certifications
- AWS Certified Cloud Practitioner
- Stanford University: Technology for Accountability Lab, English
- MITx 3.086x: Innovation and Commercialization
- Microsoft DAT204x: Introduction to R Programming
Timeline
Manager • Business Development
Xvance Home Management Sdn Bhd
11.2018 - 01.2020
Senior Executive • Research
Institut Kajian Strategik Islam Malaysia (IKSIM)
11.2016 - 07.2018
Co-founder • Chairman
Intellectual Wisdom Society
12.2014 - 09.2022
Co-founder • Managing Director
Meissa Group Sdn Bhd
12.2011 - 12.2014
Co-founder
Creative Mind Solutions Sdn Bhd
11.2009 - 01.2011
Executive • Customer Service
VADS Berhad
12.2008 - 04.2009
International Islamic University Malaysia
Dropped out from Communications Engineering
05.2001 - 12 2008
Manager • Business Development
HUB360 Sdn Bhd
3 2020 - 11.2022
Co-founder • Managing Director
Sub Zero Technologies and Resources
3 2011 - 12.2011
Executive • Customer Service
Datacom
5 2009 - 10.2009
Contactinformation
Shah Alam, Selangor
References
Provided upon request
Certifications
- AWS Certified Cloud Practitioner
- Stanford University: Technology for Accountability Lab, English
- MITx 3.086x: Innovation and Commercialization
- Microsoft DAT204x: Introduction to R Programming
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