Community Service
REGINA SAMINATHAN
SENIOR EXECUTIVE-ADMINISTRATION
SUBANG JAYA,SELANGOR
Work Preference
Summary
Seeking training and exposure in an organization that fosters skills, knowledge, and attributes. I am a result-oriented professional ready to excel in leadership roles with a proven track record of driving strategic initiatives and enhancing operational efficiency. Maintaining a strong focus on team collaboration and achieving results, highly reliable and adaptable. Known for strategic planning abilities and effective decision-making skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Executive- Administration
Sunway University
Petaling Jaya, Selangor
04.2019 - Current
- Manage financial tasks within the department, including budget allocation and tracking for events and refreshment budgets, ensuring completion within the designated time and budget using the Metabuyer system.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Deliver excellent internal and external customer service by addressing inquiries, resolving issues, and providing accurate information, maintaining follow-through until issues are resolved, with a commitment to timely responses.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provide non-academic advice and support to students in ensuring a seamless academic experience and promptly addressing any arising issues.
- Coordinate programme and departmental operations related to timetabling, including preparation of module listings, managing teaching workload for lecturers, and overseeing student subject enrollment.
- Manage all exam-related activities, including coordinating invigilation, organizing exam board meetings, overseeing the release of results, and handling re-sit and appeal procedures.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Coordinate all departmental meetings and document meeting minutes, including those for department meetings, faculty restructuring discussions, external advisory committee meetings, student-staff committee meetings, and any other meetings as required by the Head of Department, School Manager, or Dean.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinate and participate in audit preparation and exercises, as well as other compliance audits, ensuring adherence to quality assurance standards (ISO, PQR, MQA, etc.).
- Manage surveys and reports for the Student Evaluation of Subject and Teaching (SEST) and Barometer surveys.
- Provide support and coordination for all faculty and department events and activities, including iNET, festive and birthday celebrations, MOA signings, research symposiums and other related functions.
- Provide comprehensive administrative support, including maintaining reports, statistics, and documents on department and faculty SharePoints, and in department eLearn platform.
- Collaborate on graduation-related activities, ensuring smooth execution and timely coordination of matters related to graduation ceremony.
- Oversee the management of faculty supplies and logistics, including the replenishment of stationery, papers, as well as HR-related gifts and items such as corporate shirts, birthday gifts, and other faculty-related materials.
- Located bottlenecks to streamline existing processes.
- Posting of announcements to students and faculty members.
- Utilize systems such as iZone, eLearn, EMX, and Metabuyer, and stay updated on any changes or updates provided within these platforms.
- Provide assistance with all administrative tasks as needed by the Dean, Heads of Departments (HoDs), School Managers, or any other relevant parties.
Optometrist Cum Programme Coordinator
UCSI University Sdn. Bhd.
Cheras, Selangor
11.2011 - 12.2017
- Created and set-up the Optometry department.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- In-charged of MQA and ISO Audit documentations.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Prepared all necessary documents for the students and lecturers for the entire semester.
- Assisted the interior designer with the layout of the whole Optometry department.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed Optometry retail. Owned and operated private optometry practice and partnered with administrative staff to plan schedules and promote services.
- Developed strong relationships with optical lab partners, resulting in faster turnaround times for prescription eyewear orders.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Conducted regular inventory of eyeglasses frames and prescription contact lenses, maintained stock levels, and submitted orders to vendors.
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Improved patient satisfaction by providing thorough eye examinations and personalized care.
- Engaged in CSR projects that involves eye screening.
- Coordinated outreach events to promote public awareness about vision health, leading to an increase in new patient appointments.
- Educated patients on preventative eye care, reducing the incidence of vision-related issues in the community.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Assisted HR team by helping them identify suitable CVs for HOD and all other staff members for the department.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Promoted a positive work environment through effective communication and collaboration with team members, resulting in increased staff satisfaction.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored and prepared all out-going and in-coming invitations and letters as well as emails from suppliers, stake holders, subject matter experts and etc.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Arranged and involved in Board of Studies for each year (Curriculum Revision).
- Assisted in purchasing equipment and other related materials for the programme.
- Assisted in student recruitment and training of recruitment agents during roadshows and other events.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Prepared booklets, banners and other advertisement materials regarding the programme.
- Assisted in lab and tutorial sessions for the students including supervision of final year students with their clinical labs.
- Involved in invigilation of examinations especially as the Chief Proctor.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Assisted in printing of examination questions.
- Fully in-charge of orientation preparations for each semester.
- Lecturing students as and when needed.
- Mentored optometry students during their clinical rotations, fostering professional development for future practitioners.
- All administrative related work including assisting the tasks of the HOD.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Optometrist
Bond Optometry Sdn. Bhd.
Petaling Jaya, Selangor
07.2011 - 09.2011
- Performed vision tests and analyze results.
- Diagnose sight problems, such as nearsightedness or farsightedness and eye diseases, such as glaucoma.
- Referred patients with indications of pathological condition to ophthalmologist for additional examination.
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Provided treatments such as vision therapy.
- Evaluated patients for the presence of diseases such as diabetes and refer patients to other healthcare providers as needed.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for patients with complex eye conditions.
- Promoted eye health by counseling patients, including explaining how to clean and wear contact lenses.
- Educated patients on preventative eye care, reducing the incidence of vision-related issues in the community.
- Improved patient satisfaction by providing thorough eye examinations and personalized care such as prescribing specialized treatments such as Ortho-K contact lenses and managing peadeatric cases.
- Stayed current with industry advancements through regular participation in continuing education courses and professional conferences.
- Managed the overall retail including maintaining the cleanliness of the retail.
- Participated in quality improvement initiatives within the practice aimed at enhancing service delivery standards.
- Managed inventory of eyewear products, ensuring a diverse selection of frames to meet varying patient needs and preferences.
- Performed other related administrative tasks whenever needed.
Locum Optometrist
Kinta Optometry Centre
Ipoh, Perak
01.2010 - 04.2010
- Performed vision tests and analyzed results.
- Interviewed and examined patients with full range of vision problems and consulted medical charts to assist with diagnosis.
- Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state.
- Promoted preventative eye care measures through patient education on proper hygiene, nutrition, and lifestyle habits that impact vision health.
- Improved patient satisfaction by providing comprehensive eye care and addressing individual needs.
- Provided excellent customer service, resulting in a high rate of return patients and referrals to the clinic.
- Developed strong rapport with patients through active listening, empathy, and clear communication during consultations.
- Prescribed eyeglasses and contact lenses.
- Provided treatments such as vision therapy.
- Evaluated patients for the presence of diseases such as diabetes and refer patients to other healthcare providers as needed.
- Promoted eye health by counseling patients, including explaining how to clean and wear contact lenses.
- Increased practice revenue by recommending appropriate eyewear products and services to patients.
- Managed overall retail.
Education
Bachelor in Science - Optometry
International University College of Technology Twintech (IUCTT)
Kepong 01.2007 - 01.2011
Diploma - Medical Lab Technology
Advance Management And Technology Centre (PTPL)
Shah Alam 01.2004 - 01.2006
Skills
Interests
Travelling
Healthcare
Software
Microsoft Office
Graphic Design
AI Tools
Languages
Tamil (Native)
English
Malay
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Training Certifications
- Certificate of Completion of SDG Education Module (eLearning), 01/01/22 - 01/01/24, Sunway University
- Certificate of Attendance for ISO 9001: 2015 Awareness Training, 02/14/20, Sunway University
- Certificate of Appreciation for Participating in CSR workshop, 01/01/16, SMK Tinggi Setapak
- Certificate of Attendance for Participating in Essilor Product Training, 01/01/14, Essilor Malaysia Sdn. Bhd.
- Certificate of Attendance for Participating in Outcome-Based Education (OBE) Workshop, 01/01/14, UCSI University
- Certificate of Attendance for Participating in Alcon Continuous Professional Education, 01/01/14, Hilton Kuala Lumpur
- Certificate of Attendance in Academic Publishing, 01/01/12, University of Otago, New Zealand, UCSI University
- Certificate of Completion in a 2 Days Fire Prevention, Fire Fighting & Rescue Training, 01/01/12, UCSI University
- Certificate of Completion in a 2 Days First Aid & Cardio-Pulmonary Resuscitation (CPR), 01/01/12, UCSI University
- Certificate of Participation in Paragon CRT Orthokeratology Workshop, 01/01/11
- Certificate of Participation in Igel Orthokeratology Workshop, 01/01/11
- Certification of Completion of Clinical Internship in Optometry, 01/01/11, The Sankara Nethralaya Academy, India
- Certificate of Appreciation for participating in Olympiad Mathematics (National Level), 01/01/03
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Senior Executive- Administration
Sunway University
04.2019 - Current
Optometrist Cum Programme Coordinator
UCSI University Sdn. Bhd.
11.2011 - 12.2017
Optometrist
Bond Optometry Sdn. Bhd.
07.2011 - 09.2011
Locum Optometrist
Kinta Optometry Centre
01.2010 - 04.2010
Bachelor in Science - Optometry
International University College of Technology Twintech (IUCTT)
01.2007 - 01.2011
Diploma - Medical Lab Technology
Advance Management And Technology Centre (PTPL)
01.2004 - 01.2006