REFAT MD HAFIZ AL ASHAD
SS15, Subang Jaya,
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Supervisor
Rata Restaurant
Subang Jaya SS15
11.2023 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maximized service levels through hands-on leadership.
- Provided fast, friendly, and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Established good customer relations and excellent service to build and retain loyal customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
Waiter
La Bodega
Subang Jaya
09.2023 - 12.2023
- I worked part-time in this restaurant for 3 months.
- I used to manage the restaurant's operation smoothly and also handled customer relationship carefully.
Education
Bachelor of Science - Hospitality Management
ALFA University College (AUC)
Subang Jaya09-2023
Skills
- Customer service
- Inventory management
- Employee training
- Conflict resolution
- Time management
- Operations management
- Team leadership and building
- Effective communication
- Quality assurance
- Adaptability
Hobbies and Interests
- Sports
- Traveling
Languages
- English
- Bengali
- Hindi
Personal Information
- Date of Birth: 03/10/99
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Single
- Place of Birth: Bangladesh
Timeline
Supervisor
Rata Restaurant
11.2023 - Current
Waiter
La Bodega
09.2023 - 12.2023
Bachelor of Science - Hospitality Management
ALFA University College (AUC)
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