REENAH MATHAVAN
Kelana Jaya
Summary
Operations and Quality leader with over 15 years’ experience across APAC, driving transformation and scalable operational design. Lean Six Sigma Black Belt with a proven record in cycle-time reduction and cost optimisation. Skilled in aligning business priorities with operational models and enabling cross-functional delivery in complex environments.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
Biorism Holdings
Malaysia
12.2025 - Current
- Developed end-to-end operational structure and governance framework, enabling scalable processes.
- Established KPIs and performance tracking for continuous improvement.
- Designed SOPs across procurement, production, and commercial functions.
- Streamlined cost structure through supplier onboarding and capability evaluation.
- Implemented automation to reduce manual work and improve turnaround time.
- Coordinated regulatory alignment and managed cross-border import/export compliance.
APAC Quality & Performance Excellence Lead
NIQ
Kuala Lumpur
12.2023 - 11.2025
- Developed and implemented standardised quality, governance, and reporting frameworks to ensure compliance and operational excellence.
- Led regional transformation and automation programmes, enhancing operational consistency across APAC.
- Delivered 20–30% productivity gains with automation and workflow redesign.
- Achieved 15–25% cycle-time reduction and eliminated a full delivery cycle.
- Closed gaps between operational performance and client perception, resulting in improved service reliability and increased client satisfaction.
- Prioritised initiatives using data insights; tracked benefits across markets.
- Influenced senior leaders and aligned cross-functional teams for execution.
Operations Team Lead
NIQ
Kuala Lumpur
04.2017 - 11.2023
- Built and led high-performing teams supported by SOPs and CI practices.
- Redesigned processes and automated workflows to enhance SLA performance.
- Designed KPI frameworks and performance dashboards.
- Collaborated with stakeholders to identify and implement strategies that improved client outcomes.
- Managed client onboarding and delivery across APAC to ensure seamless integration and satisfaction.
Assistant Property Manager
Land Property Group
Australia
01.2015 - 12.2016
Laboratory Operations Executive / Team Leader / Analyst
Bureau Veritas
Singapore
01.2011 - 12.2015
Education
Lean Six Sigma Black Belt -
Purdue University
01-2025
Master of Public Policy & Management -
Murdoch University
Bachelor in Biomedical Science -
University of Bradford Programme
Diploma in Biomedical Science -
Ngee Ann Polytechnic
Skills
- Business Process Reengineering & Automation
- Process automation
- KPI governance
- SOP Design & Regional Operational Scaling
- SOP design
- Data-driven RCA
- Regulatory & Compliance Alignment
- Operational Risk Management
Languages
English
Malay
Personal Information
Available: 1 week
Timeline
Senior Operations Manager
Biorism Holdings
12.2025 - Current
APAC Quality & Performance Excellence Lead
NIQ
12.2023 - 11.2025
Operations Team Lead
NIQ
04.2017 - 11.2023
Assistant Property Manager
Land Property Group
01.2015 - 12.2016
Laboratory Operations Executive / Team Leader / Analyst
Bureau Veritas
01.2011 - 12.2015
Lean Six Sigma Black Belt -
Purdue University
Master of Public Policy & Management -
Murdoch University
Bachelor in Biomedical Science -
University of Bradford Programme
Diploma in Biomedical Science -
Ngee Ann Polytechnic