Reena Sathian
Customer Relation Officer
No 11, Jalan Teratai 2/3, Taman Bukit Teratai. 56100 Ampang, Selangor.
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, hardworking, excellent time management and problem-solving skills. Ready to help team achieve company goals on.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Relation Officer
Scicom (MSC) Berhad
04.2023 - Current
- Maintained detailed records of customer interactions, tracking trends and identifying opportunities for process improvements.
- Managed in efficiently responding to customer inquiries and resolving issues.
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues, sharing best practices, and collaborating on initiatives aimed at enhancing team performance.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Contributed to the development of company policies and procedures related to customer service standards, ensuring consistency across all touchpoints.
- Provided ongoing training and support to junior staff members, enhancing their knowledge of products and services as well as best practices in customer relations.
Customer Service Representative
Scicom (MSC) Berhad
04.2022 - 04.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff on operating procedures and company services.
Clinical Assistant
Klinik Cheras Baru
11.2019 - 03.2022
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Assisted patients with basic care needs.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist Administrator
Serena Paul Naveen & Associates
04.2018 - 09.2019
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Education
High School Diploma -
SMK Taman Seraya
Ampang, Selangor, Malaysia 04.2001 -
Skills
Feedback collection
undefinedTimeline
Customer Relation Officer
Scicom (MSC) Berhad
04.2023 - Current
Customer Service Representative
Scicom (MSC) Berhad
04.2022 - 04.2023
Clinical Assistant
Klinik Cheras Baru
11.2019 - 03.2022
Receptionist Administrator
Serena Paul Naveen & Associates
04.2018 - 09.2019
High School Diploma -
SMK Taman Seraya
04.2001 -
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