Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
REEMAL RAJ

REEMAL RAJ

Operations Assistant Manager
Seri Kembangan, Selangor

Summary

Results-oriented Operations Assistant Manager with over 3 years of experience in the market research industry, including recent leadership of cross-functional teams in quality control and field operations. Proven ability to manage project timelines, allocate resources, and deliver client-ready outputs with precision. Skilled in team coordination, workflow optimization, and client communication. Known for a proactive, hands-on leadership style and strong commitment to performance delivery under tight deadlines. Worked on international projects for clients such as Shell, Amazon, and Apple.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Operations Assistant Manager

Sonata Software
04.2024 - Current
  • Manage end-to-end project execution across both Assigning and Quality Control departments, ensuring delivery of high-volume fieldwork projects within budget, timeline, and quality standards.
  • Oversee project planning, including budget forecasting, timeline development, and strategic resource allocation to support timely completion of client deliverables.
  • Coordinate the assignment of surveyors across multiple markets, balancing cost-efficiency with optimal geographic and skill-based coverage.
  • Lead cross-functional scheduling and performance monitoring to ensure reports are quality-checked and finalized on time by the QC team.
  • Monitor key project metrics (e.g. turnaround time, report accuracy, field coverage), providing corrective actions and real-time support where needed.
  • Facilitate clear communication between surveyors, internal teams, and client services, ensuring alignment on project specifications and issue resolution.
  • Conduct training and performance coaching for both internal staff and external surveyors to maintain high operational and quality standards.
  • Drive continuous improvement in operational workflows, contributing to increased delivery speed, cost control, and client satisfaction.

Shift Leader – Quality Control

Sonata Software
07.2023 - 04.2024
  • Supervised day-to-day shift operations, including task allocation, scheduling, and resource planning to ensure seamless team performance and timely project delivery.
  • Acted as the key liaison between the team and management, supporting project execution, resolving bottlenecks, and escalating critical issues when necessary.
  • Provided hands-on training and mentorship to team members, fostering a culture of accountability, continuous learning, and high-quality output.
  • Oversaw quality review processes for multiple client programs, ensuring adherence to service standards and prompt handling of inconsistencies.
  • Handled client-related escalations professionally, offering practical resolutions while maintaining service integrity and client trust.
  • Collaborated with internal departments to implement workflow improvements and optimize shift efficiency.
  • Prepared and presented shift performance summaries, providing insights to support decision-making and operational planning.

Senior Quality Control Officer

Sonata Software
06.2022 - 07.2023
  • Oversaw complex quality control processes for audit and mystery shopping reports, ensuring alignment with international service standards.
  • Responded to client evaluation inquiries in a timely and professional manner, acting as a key point of contact for quality-related concerns.
  • Collaborated closely with the Client Service team to ensure accurate, consistent communication and reporting to global clients.
  • Led the onboarding and training of new team members, including mentoring on quality standards and procedures for new clients and programs.
  • Partnered with cross-functional departments to enhance internal training materials and refine quality control workflows.
  • Contributed to service delivery excellence for major brands such as Amazon, Shell, Apple, and others through proactive issue resolution and quality assurance oversight.

Quality Control Officer

Sonata Software
02.2021 - 06.2022
  • Conduct quality checks on audit and mystery shopping reports to ensure alignment with global service standards and client expectations.
  • Liaise with field surveyors to clarify site-level observations and verify the accuracy of collected data.
  • Identify and troubleshoot inconsistencies or issues in reports, particularly for high-sensitivity markets across Asia.
  • Review and validate client deliverables for major multinational brands, including Shell, Amazon, Apple, and Jiffy Lube, ensuring high levels of accuracy and professionalism.
  • Maintain reporting integrity and support continuous improvement in quality assurance processes.

Education

Bachelor of Business Entrepreneurship (Hons), Entr

University Malaysia Perlis
09-2020

Science | Module 1

Malaysian Matriculation College
02-2017

SPM

Royal Military College
12-2014

Skills

Expertise in MS Office applications

Accomplishments

    Best Quality Award – Q4 2022

    Sonata Software

    Recognized for consistently delivering high-quality outputs and maintaining exceptional standards in report auditing and operational accuracy. Selected among top performers company-wide as part of the quarterly performance award

Timeline

Operations Assistant Manager

Sonata Software
04.2024 - Current

Shift Leader – Quality Control

Sonata Software
07.2023 - 04.2024

Senior Quality Control Officer

Sonata Software
06.2022 - 07.2023

Quality Control Officer

Sonata Software
02.2021 - 06.2022

Bachelor of Business Entrepreneurship (Hons), Entr

University Malaysia Perlis

Science | Module 1

Malaysian Matriculation College

SPM

Royal Military College

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REEMAL RAJOperations Assistant Manager