REEMAL RAJ
Operations Assistant Manager
Seri Kembangan, Selangor
Summary
Results-oriented Operations Assistant Manager with over 3 years of experience in the market research industry, including recent leadership of cross-functional teams in quality control and field operations. Proven ability to manage project timelines, allocate resources, and deliver client-ready outputs with precision. Skilled in team coordination, workflow optimization, and client communication. Known for a proactive, hands-on leadership style and strong commitment to performance delivery under tight deadlines. Worked on international projects for clients such as Shell, Amazon, and Apple.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Operations Assistant Manager
Sonata Software
Petaling Jaya, Selangor, Malaysia
04.2024 - Current
- Manage end-to-end project execution across both Assigning and Quality Control departments, ensuring delivery of high-volume fieldwork projects within budget, timeline, and quality standards.
- Oversee project planning, including budget forecasting, timeline development, and strategic resource allocation to support timely completion of client deliverables.
- Coordinate the assignment of surveyors across multiple markets, balancing cost-efficiency with optimal geographic and skill-based coverage.
- Lead cross-functional scheduling and performance monitoring to ensure reports are quality-checked and finalized on time by the QC team.
- Monitor key project metrics (e.g. turnaround time, report accuracy, field coverage), providing corrective actions and real-time support where needed.
- Facilitate clear communication between surveyors, internal teams, and client services, ensuring alignment on project specifications and issue resolution.
- Conduct training and performance coaching for both internal staff and external surveyors to maintain high operational and quality standards.
- Drive continuous improvement in operational workflows, contributing to increased delivery speed, cost control, and client satisfaction.
Shift Leader – Quality Control
Sonata Software
Petaling Jaya, Selangor, Malaysia
07.2023 - 04.2024
- Supervised day-to-day shift operations, including task allocation, scheduling, and resource planning to ensure seamless team performance and timely project delivery.
- Acted as the key liaison between the team and management, supporting project execution, resolving bottlenecks, and escalating critical issues when necessary.
- Provided hands-on training and mentorship to team members, fostering a culture of accountability, continuous learning, and high-quality output.
- Oversaw quality review processes for multiple client programs, ensuring adherence to service standards and prompt handling of inconsistencies.
- Handled client-related escalations professionally, offering practical resolutions while maintaining service integrity and client trust.
- Collaborated with internal departments to implement workflow improvements and optimize shift efficiency.
- Prepared and presented shift performance summaries, providing insights to support decision-making and operational planning.
Senior Quality Control Officer
Sonata Software
Petaling Jaya, Selangor, Malaysia
06.2022 - 07.2023
- Oversaw complex quality control processes for audit and mystery shopping reports, ensuring alignment with international service standards.
- Responded to client evaluation inquiries in a timely and professional manner, acting as a key point of contact for quality-related concerns.
- Collaborated closely with the Client Service team to ensure accurate, consistent communication and reporting to global clients.
- Led the onboarding and training of new team members, including mentoring on quality standards and procedures for new clients and programs.
- Partnered with cross-functional departments to enhance internal training materials and refine quality control workflows.
- Contributed to service delivery excellence for major brands such as Amazon, Shell, Apple, and others through proactive issue resolution and quality assurance oversight.
Quality Control Officer
Sonata Software
Petaling Jaya, Selangor, Malaysia
02.2021 - 06.2022
- Conduct quality checks on audit and mystery shopping reports to ensure alignment with global service standards and client expectations.
- Liaise with field surveyors to clarify site-level observations and verify the accuracy of collected data.
- Identify and troubleshoot inconsistencies or issues in reports, particularly for high-sensitivity markets across Asia.
- Review and validate client deliverables for major multinational brands, including Shell, Amazon, Apple, and Jiffy Lube, ensuring high levels of accuracy and professionalism.
- Maintain reporting integrity and support continuous improvement in quality assurance processes.
Education
Bachelor of Business Entrepreneurship (Hons), Entr
University Malaysia Perlis
09-2020
Science | Module 1
Malaysian Matriculation College
02-2017
SPM
Royal Military College
12-2014
Skills
Expertise in MS Office applications
Project Management
Team Leadership & Training
Approachable and professional attitude
Constructive outlook
Operational metrics reporting
Accomplishments
Best Quality Award – Q4 2022
Sonata Software
Recognized for consistently delivering high-quality outputs and maintaining exceptional standards in report auditing and operational accuracy. Selected among top performers company-wide as part of the quarterly performance award
Timeline
Operations Assistant Manager
Sonata Software
04.2024 - Current
Shift Leader – Quality Control
Sonata Software
07.2023 - 04.2024
Senior Quality Control Officer
Sonata Software
06.2022 - 07.2023
Quality Control Officer
Sonata Software
02.2021 - 06.2022
Bachelor of Business Entrepreneurship (Hons), Entr
University Malaysia Perlis
Science | Module 1
Malaysian Matriculation College
SPM
Royal Military College