Summary
Overview
Work History
Education
Skills
References
Timeline
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REBECCA GERAJI

REBECCA GERAJI

Front Office Executive
Kuah,Langkawi, Kedah

Summary

Self-sufficient and organized person seeking a position that will enable me to use my strong organizational skills, experience, and ability to work well with people.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work History

Front Office Executive

Four Seasons Resort Langkawi
6 2024 - Current
  • Welcome and register resort guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
  • Work and supervise closely Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests
  • Utilize the OPERA/PMS in running daily reports and in blocking special requests
  • Handle resort emergency procedures and situations with maturity and professionalism.

Designated Trainer

Four Seasons Hotel and Private Residences Kuala Lumpur
09.2018 - 06.2024
  • Responsible in preparing training tools and providing training to New Hire
  • Maintaining team members performances by providing refresher training to meet the organization benchmark standard
  • Updating the Benchmark Standard Training Manual in line with the property’s requirements.

Residences Supervisor

Four Seasons Hotel and Private Residences Kuala Lumpur
10.2019 - 06.2024
  • Accomplishes department objectives by supervising team members, organizing and monitoring work processes
  • Maintains team members performances by coaching and counseling
  • Monitoring inventory by monthly, quarterly and annually update.

Residences Attendant

Four Seasons Hotel and Private Residences Kuala Lumpur
05.2018 - 09.2019
  • Monitoring and making sure designated area in perfect condition
  • Meeting all resident’s requirement and assisting in making them comfortable while using the facilities.

Assistant Administration / Site Coordinator

Sunway Constructions Sdn Bhd
08.2017 - 04.2018
  • Monitoring workmanship and work progress of sub-contractor by collecting updates every week
  • Making sure all paper works requires submits by Engineers complete and correct
  • Monitor and follow up suppliers progress in delivering materials
  • Responsible as middle person between site package team and the main project team.

Front Office

Tuna Bay Island Resort
02.2016 - 07.2017
  • Answered inquiries pertaining to resorts services guest registration and travel directions or make recommendations regarding dining and entertainment
  • Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs
  • Whenever require, took a role a a guide for guests during seaports activities.

Education

Bachelors in finance (Hon) -

Management and Science University (MSU)
01.2012 - 04.2015

STPM, SPM - undefined

SMK Kapit 2
01.2006 - 04.2009

Skills

Leadership

Problem solving

Handling Conflict

Mentoring

Office Administration

References

Residences Manager - Four Seasons Private Residences Kuala Lumpur

Name: Zakarya Elquaroui

HP No.: +6012 564 7717


Front Desk Manager - Four Seasons Resort Langkawi

Name: Joanne Leong

HP Np.: +6019 499 7082

Timeline

Residences Supervisor

Four Seasons Hotel and Private Residences Kuala Lumpur
10.2019 - 06.2024

Designated Trainer

Four Seasons Hotel and Private Residences Kuala Lumpur
09.2018 - 06.2024

Residences Attendant

Four Seasons Hotel and Private Residences Kuala Lumpur
05.2018 - 09.2019

Assistant Administration / Site Coordinator

Sunway Constructions Sdn Bhd
08.2017 - 04.2018

Front Office

Tuna Bay Island Resort
02.2016 - 07.2017

Bachelors in finance (Hon) -

Management and Science University (MSU)
01.2012 - 04.2015

STPM, SPM - undefined

SMK Kapit 2
01.2006 - 04.2009

Front Office Executive

Four Seasons Resort Langkawi
6 2024 - Current

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