RAZLINAH IBNU
UNIT SUPERVISOR CAFE OLDTOWN WHITE COFFEE
Sepang, Selangor,10
Summary
Dynamic leader with a proven track record at Select Service Partner, excelling in team management and operations management. Spearheaded a comprehensive training program, enhancing staff development and operational efficiency. Recognized for top sales performance at Oppo Mobiles, demonstrating exceptional mentoring and sales management skills. Achieved a collaborative work culture, focusing on innovation and continuous improvement.
Overview
6
6
years of professional experience
Work History
Unit Supervisor
Select Service Partner
01.2022 - 02.2025
- Compiled routine adjustment reports with staff input to prepare parole eligibility reports.
- Discussed staff development and training needs and provided schedule of continuing education opportunities.
- Created a comprehensive training program for new hires to ensure they were equipped with the necessary skills and knowledge needed to excel in their roles as unit supervisors.
- Proactively identified areas of improvement within the unit, implementing corrective actions to prevent future issues from arising.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Maintained high standards of safety compliance by enforcing workplace policies and conducting regular safety inspections/training sessions.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
PRAKTIKAL JKR LAHAD DATU
JABATAN KERJA RAYA DAERAH LAHAD DATU.
08.2020 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mobile Sales Promoter
Oppo Mobiles
06.2019 - 12.2020
- Educated customers about device features, functionalities, and benefits to help them make informed decisions.
- Drove store promotions, generating excitement among customers and increasing foot traffic during special events.
- Received recognition for top sales performance with consistent achievement of sales targets.
- Maximized sales opportunities by staying up-to-date on industry news and competitor strategies.
Education
High School Diploma -
KOLEJ POLY TECH MARA SEMPORNA
Semporna, Sabah, Malaysia 04.2001 -
Skills
Team management
Timeline
Unit Supervisor
Select Service Partner
01.2022 - 02.2025
PRAKTIKAL JKR LAHAD DATU
JABATAN KERJA RAYA DAERAH LAHAD DATU.
08.2020 - 12.2021
Mobile Sales Promoter
Oppo Mobiles
06.2019 - 12.2020
High School Diploma -
KOLEJ POLY TECH MARA SEMPORNA
04.2001 -
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