RAZLINAH IBNU
UNIT SUPERVISOR CAFE OLDTOWN WHITE COFFEE
Sepang, Selangor,10
Summary
Dynamic leader with a proven track record at Select Service Partner, excelling in team management and operations management. Spearheaded a comprehensive training program, enhancing staff development and operational efficiency. Recognized for top sales performance at Oppo Mobiles, demonstrating exceptional mentoring and sales management skills. Achieved a collaborative work culture, focusing on innovation and continuous improvement.
Overview
6
6
years of professional experience
Work History
Unit Supervisor
Select Service Partner
01.2022 - 02.2025
- Compiled routine adjustment reports with staff input to prepare parole eligibility reports.
- Discussed staff development and training needs and provided schedule of continuing education opportunities.
- Created a comprehensive training program for new hires to ensure they were equipped with the necessary skills and knowledge needed to excel in their roles as unit supervisors.
- Proactively identified areas of improvement within the unit, implementing corrective actions to prevent future issues from arising.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Maintained high standards of safety compliance by enforcing workplace policies and conducting regular safety inspections/training sessions.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
PRAKTIKAL JKR LAHAD DATU
JABATAN KERJA RAYA DAERAH LAHAD DATU.
08.2020 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mobile Sales Promoter
Oppo Mobiles
06.2019 - 12.2020
- Educated customers about device features, functionalities, and benefits to help them make informed decisions.
- Drove store promotions, generating excitement among customers and increasing foot traffic during special events.
- Received recognition for top sales performance with consistent achievement of sales targets.
- Maximized sales opportunities by staying up-to-date on industry news and competitor strategies.
Education
High School Diploma -
KOLEJ POLY TECH MARA SEMPORNA
Semporna, Sabah, Malaysia 04.2001 -
Skills
Team management
Mentoring
Industry expertise
Employee engagement
Operations management
Sales management
Quality control
Staff development
Staff scheduling
Records management
Records maintenance
Staff training
Policy development
Timeline
Unit Supervisor
Select Service Partner
01.2022 - 02.2025
PRAKTIKAL JKR LAHAD DATU
JABATAN KERJA RAYA DAERAH LAHAD DATU.
08.2020 - 12.2021
Mobile Sales Promoter
Oppo Mobiles
06.2019 - 12.2020
High School Diploma -
KOLEJ POLY TECH MARA SEMPORNA
04.2001 -