MICROSOFT WINDOWS, WORDS, EXCEL, POWER POINT
RAZILAH BINTI AB RAZAK
NO 63, JALAN INANG 11, BANDAR BUKIT RAJA, KLANG
Summary
Dedicated in job with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
ASSISTANT EXECUTIVE HOUSEKEEPER
WYNDHAM ACMAR KLANG HOTEL
KLANG, SELANGOR
09.2019 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Monitored company inventory to keep stock levels and databases updated.
- Used coordination and planning skills to achieve results according to schedule.
- Preparing yearly budget on manning, CAPEX and OPEX.
- Controlling, minimizing and monitor department financial and expenses.
HOUSEKEEPING MANAGER
SERI PACIFIC HOTEL
KUALA LUMPUR
12.2010 - 07.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Evaluated employee performance and developed improvement plans.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports and other business documentation and preparing yearly CAPEX and OPEX budget.
CUSTOMER SERVICE EXECUTIVE
CELCOM MOBILE SDN BHD - VADS BUSINESS PROCESS SDN BHD
KUALA LUMPUR
01.2009 - 12.2010
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
ASSISTANT HOUSEKEEPER
A'FAMOSA RESORT HOTEL
ALOR GAJAH,MELAKA
09.2003 - 10.2006
- Adhered to optimal standards for cleanliness, appearance and service.
- Trained other staff members by physically demonstrating complex tasks.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Planning, organize manpower to achieve company goal and Mission.
- Prepare and plan on action plans for daily, weekly and monthly.
Education
DIPLOMA - CGPA 3.48 - HOTEL & RESORT MANAGEMENT
INSTITUT TEKNOLOGI TUN ABDUL RAZAK
LANGKAWI 08.1997 - 08.1999
SPMV - VOKASIONAL
SEK MEN VOK SRT SETAPAK
KUALA LUMPUR 01.1995 - 12.1996
PMR - ALIRAN AGAMA
SEK MEN DATO HAJI TALIB KARIM
ALOR GAJAH, MELAKA 01.1992 - 12.1994
Skills
Staff Management
Strategic planning
Policies and procedures
Key Performance Indicators
Budgeting
Operations management
Coaching and mentoring
Software
Certification
FULL ATTENDANCE AWARD - 2010 TO 2018
Timeline
ASSISTANT EXECUTIVE HOUSEKEEPER
WYNDHAM ACMAR KLANG HOTEL
09.2019 - Current
GM'S AWARD- BEST MANAGEMENT STAF
10-2017
HOUSEKEEPING MANAGER
SERI PACIFIC HOTEL
12.2010 - 07.2019
FULL ATTENDANCE AWARD - 2010 TO 2018
01-2010
CUSTOMER SERVICE EXECUTIVE
CELCOM MOBILE SDN BHD - VADS BUSINESS PROCESS SDN BHD
01.2009 - 12.2010
ASSISTANT HOUSEKEEPER
A'FAMOSA RESORT HOTEL
09.2003 - 10.2006
DIPLOMA - CGPA 3.48 - HOTEL & RESORT MANAGEMENT
INSTITUT TEKNOLOGI TUN ABDUL RAZAK
08.1997 - 08.1999
SPMV - VOKASIONAL
SEK MEN VOK SRT SETAPAK
01.1995 - 12.1996
PMR - ALIRAN AGAMA
SEK MEN DATO HAJI TALIB KARIM
01.1992 - 12.1994