Razia Bagem
Petaling Jaya,Malaysia
Summary
Highly accomplished and results-oriented HR leader with 16+ years of experience driving innovative talent acquisition strategies and expertise in strategic HR planning, performance monitoring, and risk management. Proven track record of transforming employer brands, optimizing recruitment processes, and championing diversity and inclusion. Adept at leveraging technology and data analytics to attract, recruit, and retain top talent. Strong understanding of Industrial Relations (IR) principles, ensuring compliance and ethical hiring practices.
Overview
16
16
years of professional experience
Work History
Head of Talent Acquisition
City University of Malaysia
Petaling Jaya, Malaysia
12.2018 - 01.2023
- Developed and implemented a comprehensive 5-year talent acquisition strategy, resulting in a 20% increase in the recruitment of top-tier talent
- Managed the annual talent acquisition budget of RM250,000, ensuring cost-effective recruitment solutions
- Developed and monitored key performance indicators (KPIs) for the talent acquisition team, achieving a 15% improvement in overall performance
- Revamped employer branding, increasing candidate engagement and acceptance rates through targeted digital campaigns
- Improved talent quality by 30% and accelerated hiring timelines by 25% via advanced analytics and AI-driven sourcing techniques
- Reduced recruitment costs significantly by establishing a robust in-house talent team and implementing a successful employee referral program, eliminating the need for external agencies
- Developed and implemented inclusive talent acquisition frameworks, promoting diversity, equity, and belonging in all recruitment practices
APAC Director - RPO (McGraw Hill Education)
RedHolt Pvt Ltd, UK
Singapore & London
01.2016 - 11.2018
- Led the development and implementation of standardized recruitment processes across APAC and EMEA, resulting in a 20% increase in client satisfaction and a 40% increase in operational efficiency through process optimization, technology adoption, and performance monitoring
- Spearheaded recruitment operations across the Asia-Pacific region, driving transformative improvements in process efficiency and client satisfaction
- Relocated to London to establish a powerful EMEA network, forging strategic partnerships with McGraw Hill Education to align on innovative recruitment solutions
- Ascended to a global leadership position, overseeing high-performing recruitment teams across APAC and EMEA, ensuring seamless integration and collaboration
Project Lead - Head of Outplacement
CXL Group - MAS Retrenchment Project
Kelana Jaya, Malaysia
06.2015 - 12.2015
- Led comprehensive outplacement programs for 4,000-6,000 employees, exceeding the target placement rate by 8% through personalized coaching, career assessment, and enhanced job search strategies
- Collaborated with businesses and industry professionals to expand networking opportunities, significantly improving client placement success rates
- Leveraged analytical skills to refine outplacement processes, driving a 10% improvement in placement metrics and elevating overall program effectiveness
Head of Resource Center (Sourcing Hub)
Kelly Services Malaysia
Kuala Lumpur, Malaysia
10.2013 - 05.2015
- Collaborated with cross-functional teams to design and implement comprehensive HR policies, optimizing resource allocation within budget constraints, and establishing best practices that supported organizational growth and scalability
- This resulted in a 10% reduction in HR operational costs
- Pioneered the creation of a Sourcing Hub, a groundbreaking initiative that streamlined recruitment processes and delivered exceptional results, including reducing time-to-fill by 50% and boosting placement success rates by over 30%
Talent Acquisition Lead
AIG Global Services (Malaysia)
Cyberjaya, Malaysia
10.2011 - 10.2013
- Led talent acquisition for IT and finance, successfully filling 92 niche IT positions within 8 months, exceeding initial targets by 15%
- Championed diversity and inclusion initiatives to enhance the employer brand and attract a wider range of talent
Staffing Specialist III
Hewlett-Packard Multimedia Malaysia
Cyberjaya, Malaysia
09.2009 - 09.2011
- Pioneered recruitment initiatives for the new Cyberjaya campus, leading substantial hiring efforts for HP Multimedia's IT infrastructure
- Developed and executed effective strategies to attract top IT talent, streamlining the hiring process and successfully onboarding critical roles within the infrastructure team
- Introduced Employee Referral Programs, resulting in increased qualified referrals adopted by HP Asia
Recruitment Specialist
Computer Sciences Corporation (CSC)
Petaling Jaya, Malaysia
05.2008 - 09.2009
- Led and executed 10+ large-scale recruitment projects, exceeding target hiring goals by 15% and achieving 90% candidate satisfaction
Recruitment Consultant
Paradigm Management Consultancy
Petaling Jaya, Malaysia
02.2007 - 04.2008
- Provided consultative recruitment services across various sectors, building a strong network of industry contacts and achieving a 95% client satisfaction rate
Education
Master's - Psychology
The University of Edinburgh
12.2021
Bachelor of Laws - LLB
University of Tasmania
12.2006
A Level's - Humanity
KDU College
Petaling Jaya12.2003
Skills
- Talent Acquisition: Full-cycle recruiting, employer branding, workforce planning, onboarding, talent development, global recruitment, candidate experience optimization, talent analytics
- HR: Talent management, performance management, compensation & benefits, employee engagement, HR compliance, Industrial Relations, policy design
- Leadership & Management: Strategic planning, change management, team leadership, communication, negotiation, problem-solving
- Technical Skills: Data analytics, recruitment tools (Taleo, SAP SuccessFactor, Zoho Recruit)
Languages
- English
- Bahasa Malaysia
Gapexplanation
01/01/23 - 12/31/24, Relocated to Qatar due to spouse's employment.
Languages
English
First Language
Malay
Proficient
C2
Timeline
Head of Talent Acquisition
City University of Malaysia
12.2018 - 01.2023
APAC Director - RPO (McGraw Hill Education)
RedHolt Pvt Ltd, UK
01.2016 - 11.2018
Project Lead - Head of Outplacement
CXL Group - MAS Retrenchment Project
06.2015 - 12.2015
Head of Resource Center (Sourcing Hub)
Kelly Services Malaysia
10.2013 - 05.2015
Talent Acquisition Lead
AIG Global Services (Malaysia)
10.2011 - 10.2013
Staffing Specialist III
Hewlett-Packard Multimedia Malaysia
09.2009 - 09.2011
Recruitment Specialist
Computer Sciences Corporation (CSC)
05.2008 - 09.2009
Recruitment Consultant
Paradigm Management Consultancy
02.2007 - 04.2008
Master's - Psychology
The University of Edinburgh
Bachelor of Laws - LLB
University of Tasmania
A Level's - Humanity
KDU College