Razeen Razak

• Collecting functional and non-functional software (SW) requirements for low or medium complexity products
• Responsible for the split of the software (SW) requirements into SW sub-disciplines requirement (e.g. Application Software (ASW), Based Software (BSW), Graphics-Functional HMI) for low or medium complexity products
• Identifying functional risks and proposing measures
• Performing software cross-functional requirements consistency check
• Maintain bi-traceability between customer/system requirements, software requirements and SW architecture
• Clarify missing and/or unclear requirements with customer and agree on acceptance criteria
• Responsible for requirements Change Management and incorporate change requests into the software requirements
• Reviewing and getting the agreement of all stakeholders (e.g. client, external auditors, internal disciplines, legislation) for the software requirements
• Responsible for creating the documentation for own area of responsibility, according to the process
• Ensure that deviations are identified, documented and agreed (Compliance List)

• Perform Service Monitoring and Issue Troubleshooting
• Dealing With Stakeholder On Problem Resolution And Escalation
• Develop, test, implement and maintain application software
• Conduct software analysis, testing and debugging
• Perform Application And System Testing
• Evaluate Existing System Implementation, To Ensure Processes And Procedure Are In Line With Security Policies And Standards
• Develop, Document And Review Processes And Procedure
• Use JIRA to manage new project task and track task and defect
• Use JMeter to verify and test for UAT before release into Production
• Experience In Information Security
• Experience In Applied Cryptography
• Experience In Software Development Life Cycle
• Experience In Operating System, Server And Network Operations

• Using monitoring tools like HP Sitescope, Nagios XI, Solarwinds, Netflow, Argent, Dyntrace, Dotcom, Monolith to monitor the internal and customer facing infrastructure.

• Monitor all the alert which includes Network, Application, Database, Software and other IT Infrastructure related.

• Filter the alert based on the priority and escalate to the team. Lead triage effort in supporting engineers with bridge calls, Teams Calls, multiple email chains.

• Tracking outage and their validity as per the business impact.

• Prepared comms out for all the Infrastructure team, Stakeholder and MIM.

• Good experience in implementing Service Management (ITSM), including Change and Problem Management.

• Very well versed in handling extreme work pressure especially in multiple major outages and ensure that the performance of the team achieves the defined performance targets.

• Responsible to provide worldwide support via telephone, email and ticket.

• Solving issue related to Software Application.

• Provide access and maintain Solution Manager (SolMon) ticketing system.

• Supporting and maintaining Citrix, ProTos, eMos, MobileApps, Good.

• Supporting and maintaining IMO, BE DDB and SPACE.

• Provide generic application integration plug-ins. Work with application engineer to define system requirements.

• Familiar with Active Directory, SAP, Oracle.

• Troubleshooting with user in the Servers and GUI Admin.

• Maintain and update SharePoint.

• Develop and update program and systems documentation.

• Support and maintain of global hardware and application in cooperation with team in Munich headquarter.

• Analyze, classify and document system failure as well as resolve failures documentation of test scripts.

• 24/7 Operations support.

• Responsible to provide worldwide support via telephone, email and ticket.

• Solving issue related to Software and Hardware.

• Troubleshooting with user in the Servers and GUI Admin.

• Follow up with users to ensure issue resolved.

• Familiar with Software installation and Setup.

• Familiar with hardware PC Setup.