Raymond Lee
CUSTOMER SERVICE EXECUTIVE
KL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Customer Service Executive
Ctos Data System Sdn Bhd
07.2017 - Current
- Assist by interpreting report to the clients and guide clients to make info clearance in the report.
- Reply general email about customer complain, issue for using ctos report and keeping records of customer transactions, comments and complaints.
- Answer inbound call from customer and handle their complain when using Ctos by providing an immediate solution to the customer.
- Update clients information to salesforce database
- Communicate, coordinate and cooperates with clients and workforce in using ctos services.
- Any ad hoc task which assigned by superior.
Customer Service Executive
UNICEF Malaysia
05.2023 - 04.2025
- Assist donor to provide adequate information about the donation is used to provide needs to unfortunate children
- Reply donor email about how does fund help unfortunate children
Sales Assistant
Epromode
09.2015 - 10.2015
- Assist clients to choose company product and service
- Represents company to promote products and services to clients and boost company sales
- Maintain store condition and visual merchandising
Education
Bachelor of Arts - Business Management
Segi College KL
KL 04.2001 - 01.2017
Skills
Exceptional communication and networking skills
Teamwork
Independence
Ability to work under pressure
Multi-tasking
Following instructions
Delivering quality results
Timeline
Customer Service Executive
UNICEF Malaysia
05.2023 - 04.2025
Customer Service Executive
Ctos Data System Sdn Bhd
07.2017 - Current
Sales Assistant
Epromode
09.2015 - 10.2015
Bachelor of Arts - Business Management
Segi College KL
04.2001 - 01.2017