Summary
Overview
Work History
Education
Skills
Timeline
Generic
Raymond Lee

Raymond Lee

CUSTOMER SERVICE EXECUTIVE
KL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
16
16
years of post-secondary education

Work History

Customer Service Executive

Ctos Data System Sdn Bhd
07.2017 - Current
  • Assist by interpreting report to the clients and guide clients to make info clearance in the report.
  • Reply general email about customer complain, issue for using ctos report and keeping records of customer transactions, comments and complaints.
  • Answer inbound call from customer and handle their complain when using Ctos by providing an immediate solution to the customer.
  • Update clients information to salesforce database
  • Communicate, coordinate and cooperates with clients and workforce in using ctos services.
  • Any ad hoc task which assigned by superior.


Customer Service Executive

UNICEF Malaysia
05.2023 - 04.2025
  • Assist donor to provide adequate information about the donation is used to provide needs to unfortunate children
  • Reply donor email about how does fund help unfortunate children

Sales Assistant

Epromode
09.2015 - 10.2015
  • Assist clients to choose company product and service
  • Represents company to promote products and services to clients and boost company sales
  • Maintain store condition and visual merchandising

Education

Bachelor of Arts - Business Management

Segi College KL
KL
04.2001 - 01.2017

Skills

Exceptional communication and networking skills

Timeline

Customer Service Executive

UNICEF Malaysia
05.2023 - 04.2025

Customer Service Executive

Ctos Data System Sdn Bhd
07.2017 - Current

Sales Assistant

Epromode
09.2015 - 10.2015

Bachelor of Arts - Business Management

Segi College KL
04.2001 - 01.2017
Raymond LeeCUSTOMER SERVICE EXECUTIVE