Raymond Chang

• Managed approximately 150 business partners, resellers and Value-added reseller.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Analyzed client needs to identify coverage solutions and produced policy and quotes.
• Prepared customer presentations and demonstrations of products to solicit new business.
• Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.

• Built and cultivated healthy pipeline of customers interested in partnering with company.
• Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
• Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• As Team Leader of Rapid Response Team (RRT) Partner Connection Portal, responsible for leading a team of 4 ISRs members to proactively promote and drive end user and channel business in various market segments, particularly small-medium business (SMBs) thru the usage of Partner Connection Portal
• Developed and implemented strategies to improve customer service and increase sales.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Supported sales and reporting for large and medium-sized accounts.
• Developed and delivered presentations to key customers to position products and services.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Achieved or exceeded company-defined sales quotas.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Built relationships with customers and community to promote long term business growth.

Responsible to manage key corporate or partnership accounts, to increase and growth share of wallet on annual basis

• Responsible to manage strong customer rapport and relationship are all levels (high, mid and operational levels)
• Responsible to introduce total IT solutions selling (voice, data, networks, systems, etc.) into corporate accounts
• Responsible to drive and close all sales enquires, proposals and tender bidding processes
• Responsible to updates sales pipelines and necessary sales activities on periodic basis
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• As a member of the PPS Services Core Team member
• Develop, lead & sales the PPS Services portfolio (Custom Integrated Services & Commercial Care Packs) to Corporate, Enterprise & Public Sector (CEP) customers with the PSG CEP Sales Rep (OSR/ISR/DBC) on Direct route-to-market
• To qualify new Service Opportunity and acquire new business
• Empower sales team on Services portfolios and processes through consultation
• Formulate and implement sales programs and campaigns on PPS Services
• Transfers knowledge to sales peers via mentoring and contributing participation in peer education programs.

• As a member of the Sales Competency Team
• To provide technical and pre-sales support to all SEAT KLCC agents under the PSG flagship
• To provide product and soft skill trainings to new hired agents
• Transfers knowledge to Presales peers via mentoring and contributing participation in peer education programs
• To disseminate new product and sales updates and knowledge to all agents (ie
• Product roadmap, new technologies update, etc)
• To participate in the planning and execution sales competency programs to increase quality and standards of sales agents.

• As a Senior Channel Inside Sales Rep/Team Champ
• To lead a team of 4 inside sales agents in managing a total of 280 Business Partners across Malaysia
• To drive sales revenue and to meet sales Aspire assigned
• To manage, support and motivate team to meet operational excellence and to meet total partner experience
• To be a point of escalation for any issues arise from the daily business operations
• To collaborate with various business units and cross functional teams to plan, formulate and roll-out sales programs/campaigns to boost sales to incremental business
• As a reporting point to the contact centre and country management on team’s performance, sales funnel, programs and campaigns deliverables.