Ray Looi Mun Choon
/
Summary
To work in a progressive organization, where I can enhance my skills and utilize the knowledge and skills I have acquired 9 years in compliance field(Anti Money Laundering, Investment & Insurance Sales Surveillance). My quote: Adapt into organization culture by acquiring news knowledge and skills for self-enhancement and create added value event to the company.
Professional with experience in strategic leadership and operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include project management, financial analysis, and process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.
Overview
9
9
years of professional experience
4
4
Languages
Work History
AVP, KYC & CDD
United Overseas Bank
11.2023 - Current
- Track, monitor, and manage case turnaround times and volumes, ensuring no overdue cases, and provide regular statistics for management reporting
- Perform Customer Due Diligence (CDD) and Know Your Customer (KYC) reviews in line with AML/CFT internal policies and processes
- Prepare documentation and liaise with Relationship Managers (RMs) and Group Compliance for additional information
- Ensure data accuracy in systems and documentation, including follow-ups on requests for information (RFIs)
- Escalate material hits for further clearance and initiate processes for account closures, where applicable
- Provide advisory support to Business Units (BUs) and RMs on CDD-related matters
- Obtain appropriate approvals for any exceptions or deferments as required by internal policies
- Participate proactively in projects promoting client value, operational efficiency, and innovation
- Maintain a robust, well-documented control environment ready for audits
KYC Team Lead
Tricor Shared Services Sdn Bhd
08.2023 - 11.2023
- Manage a team of KYC specialists / senior specialists
- Handling business queries on KYC related matters
- (Liaise with country compliance officer for process update & vendors for system issues)
- Ensure all productivity metrics / targets are achieved
- (Allocate tasks to team members & performed daily turbo call)
- Constantly exploring options for process improvement and system enhancements
- Able to communicate effectively with both senior management and staff
- (Report case review status & backlogs activity to senior management and engage with staffs to collect feedbacks)
- Experience in a shared services center environment
- (Engage with management, business units and compliance officers from different jurisdiction)
- Review & Approve case escalations from team members on Live Monitoring KYC Screening & Periodic Review to ensure CDD/EDD update
Investment & Insurance Sales Surveillance (Supporting Hong Kong Market)
Citigroup Transaction Services (M) Berhad
12.2017 - 08.2023
- Conduct Investment Sales Surveillance Review for Hong Kong Regional & In Country Report
- Conduct Insurance Sales Surveillance Review for Hong Kong Regional & In Country Report
- Perform Call Monitoring for additional review(Pre-Sales Investment, Market-to-Market loss, High Premium Account trading & etc)
- Case Escalation to Hong Kong Compliance on weekly basis for MIS & KPI tracking
- Conduct further investigation on suspicious cases for escalation to Hong Kong Compliance
- Represent own team (HK alert disposition team) to provide cross functional training to department
- Revised review process document for Pre-Sales Call Monitoring report annually as document owner
- Created review process document for Comptroller of Currency and Secured Margin Facilities review(MSBF) for Hong Kong Compliance approval and revise process document annually as document owner
- Involved in department special projects – created training framework for department (new hire & existing staffs), revised regional guidelines
- Deliver trainings to new hire and coordinate training for new hire & existing staffs
- Involve in monthly trend analysis discussion with department leadership team (including team leads & head of depart) for special case discussion
- Review & revert to Department Quality Assurance team monthly review queries on alert sample review
AML Analyst & Reviewer
United Oversea Bank (M) Berhad
01.2016 - 12.2017
- Perform monthly Periodic Review on Medium Risk & High Risk bank customer
- Perform On-boarding Review for Medium Risk & High Risk Credit Card Application
- Perform Customer Relationship Review for subjects triggered in adverse news (exit relationship review)
- Prepare Template of Escalation high profile customer which triggered adverse news for top management approval
- Compile suspicious cases from multiple reviews (Periodic Review & Customer Relationship Review) and discuss with top management on monthly basis
- Perform Delict World Check name screening review
- Conduct Special Review based on triggered world event (Panama Paper Leaks, 1MDB scandal and Sabah State Water Department Corruption Case)
- Report Special Review to respective supervisor based on Bank Negara Malaysia's query
- Discuss closely with managers and supervisors on ad hoc tasks and back logs reviews completion
Education
Bachelor Degree - Marketing (International Business)
Management & Science University
04.2001 - 2018.01
Skills
- Project Management
- Management Reporting
- Regulatory Reporting
- AML Review
- Investment & Insurance Sales Surveillance
- Detica World Check
- MS Offices
Major Accomplishments
- Create Training Framework in corporation with Citibank Malaysia Wealth Management team and country compliance (Hong Kong, India, Singapore) to enhance product & operation knowledge of whole department.
- Liaise with front line(branch) to conduct further investigation on relationship manager's sales practice issues – issue warning letters and incentive deductive on respective RM.
- Conduct cross functional training of Hong Kong Alert Disposition Team to enhance collaboration with other teams.
- Involve in Investment & Insurance product delivery to the Hub.
- Involve in various of project such as FX products surveillance, Revise of regional sales surveillance logic, CTSM Buddy Program, Revise of review process document.
- Provide training to new hire on Mutual fund and Surveillance Reports review training.
- Coordinate training for the department with internal & external trainer.
- Obtain Asian Institute of Chartered Bankers (AICB)'s Anti Money Laundering Certificate.
- Customer Relationship Review & Periodic Review – discussion with top management on high profile customer with adverse news to maintain bank's review (customer relationship termination) and fulfill AML review requirement (reduce AML risk exposure).
- Special Review – Conduct ad hoc and backlog review which requested by Bank Negara Malaysia on adverse news related parties to ensure bank's zero involvement in AML related adverse news such as Panama Paper Leaks, North Korea Sanction, Sabah Water Department Scandal & 1MDB.
Accomplishments
- Create Training Framework in corporation with Citibank Malaysia Wealth Management team and country compliance (Hong Kong, India, Singapore) to enhance product & operation knowledge of whole department. - CTSM
- Involve in Investment & Insurance product knowledge delivery to the Hub – CTSM
- Obtain Asian Institute of Chartered Bankers (AICB)'s Anti Money Laundering Certificate. - UOB
- Customer Relationship Review & Periodic Review – discussion with top management on high profile customer with adverse news to maintain bank's review (customer relationship termination) and fulfill AML review requirement (reduce AML risk exposure). - UOB
- Special Review – Conduct ad hoc and backlog review which requested by Bank Negara Malaysia on adverse news related parties to ensure bank's zero involvement in AML related adverse news such as Panama Paper Leaks, North Korea Sanction, Sabah Water Department Scandal & 1MDB (avoid bank reputation damage). - UOB
Timeline
AVP, KYC & CDD
United Overseas Bank
11.2023 - Current
KYC Team Lead
Tricor Shared Services Sdn Bhd
08.2023 - 11.2023
Investment & Insurance Sales Surveillance (Supporting Hong Kong Market)
Citigroup Transaction Services (M) Berhad
12.2017 - 08.2023
AML Analyst & Reviewer
United Oversea Bank (M) Berhad
01.2016 - 12.2017
Bachelor Degree - Marketing (International Business)
Management & Science University
04.2001 - 2018.01
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