IT Senior Support
Smartech Consulting Sdn Bhd
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
